Consignment 1st

We use an outside company to pickup items and the minimum charge is $49.00 within the [redacted] area. This customer lived far enough away that the pickup company charged us $65.00 and I only passed on $59.00 of that expense. Her sofa looked good but had an odor that would have prevented it from...

selling. We deodorized it 3 times to get it in a condition that would enable it to sell. The cost of removing the smell was $15.00 but I only charged her $3.99. We have over 5,000 accounts and cannot possible contact each person when an item sells. Her sofa sold after the contract had expired. The contract states , and I quote, "After 90 days all unsold items valued ten dollars or more may be reclaimed between the 91st and 97th day. You must advise at least one day in advance. After 97 days Consignment 1st will donate or dispose of unsold items with no further notice or payment to the consignor." This lady called 05/11/15 which was 5 months after the contract had been signed. At that time I decided to go against the contract in her favor and pay her the money that was not due. In order to accomplish the payout the item must be reconsigned and resold through a coupon process which puts the money back into her account. We had to replace our entire computer system during this process and with the distractions I failed to reconsign the sofa which delayed the payout. I explained this to the lady and apologized for the error in a later conversation.I also explained that a payment for an expired item does not have priority over current consignors payouts and could delay her payment. The sofa consigned at a price of $460.00 of which the consignor gets 60%. On the 60th day the price is reduced by contract 20% which put the sofa at $368.00. It sold at that price providing a 60% payout of $220.80 minus the $59.00 pickup fee, the $3.99 cleaning fee and a $1.00 check and handling fee netting the lady $156.84 which was mailed 08/05/15. I spoke with the ladies husband the day before she called and threatened to contact the police and he was satisfied with the explanation and the information that I gave him. He did mention that his wife was on some medication and had a serious reaction to it. That situation is what prompted the last call I made to her. With the I medication issue I didn't want her to worry about the payment coming and assured her it would be there soon. Thank you, Consignment 1st

I don’t recall any conversations with Mrs. [redacted] but I did speak with Mr. [redacted]. We have a number of people that do not read their contract and fail to call before an expensive item expires and I assure you they are not is.  I am a bit confused with Mrs. [redacted] being upset as I stated that the...

[redacted]s would receive the payout for the bed in 2 weeks as per the recent conversation with her husband. We have over 5,000 accounts and it’s impossible to know which accounts have expired items in them unless I hear from the consigner. I do not have any record of a phone call prior to the expiration date from the [redacted] family. It is possible that we talked by phone and I could not look up the account, as I am frequently assisting customers out on the sales floor. In a conversation I certainly would have encouraged Mr. [redacted] to re-consign the bed because I felt it would sell, but as I stated I have no record of any calls prior to the expiration. If I had refused to pay them when the husband called in March I would understand Mrs. [redacted] being upset but that has never been the case. When I spoke to Mr. [redacted], I did not hesitate to make the needed changes so the [redacted]s would be paid. As far as the selling price goes they signed a contract listing a specific consigned price so I would assume Mrs. [redacted] would have been satisfied with the pricing.Consignment 1st

To the Revdex.com,I spoke with the individual yesterday and there has been a misunderstanding about the issues at hand. His check was mailed (5/5/16) before the complaint was filed and has not had time to be delivered yet. The customer was not fully aware of the serious nature of the medical...

issues I had (2 strokes) that caused the closure of the business for a time and required my hospitalization. That closure has delayed payment to our customers but we are currently in the process of catching up. Because of the delay our customer feared he would not get paid and that was the reason for his complaint. He was gracious in our conversation and stated he would close the case as soon as he received the check. Sincerely,Consignment 1st

To Revdex.com,I have tried to contact Ms. [redacted] on numerous occasions. I have never gotten her on the phone and the message she has on her phone asks for a security code, which I don't have, so we have had no contact by phone. To clarify the situation, she was paid $15.50 for her first sale...

not $14.00. The remaining items where re-consigned and one sold in January for $36.00. The amount due her is less than $21.00, if issued by check. By contract, anyone owed less than $21.00 is paid cash for the sale items in the month following the month of sale. It is the consigners responsibility to call to see if something has sold. Ms. [redacted] never called to see if anything had sold in January. We have over 5,000 accounts so I had no knowledge of the amount due, which is payable now. Her last item sold in February for $43.20 and her check was due the end of March, 2016. Unfortunately, shortly after Ms. [redacted] was here, I had 2 strokes in February, was hospitalized for a period of time and the store had to be closed for most of February. That situation has delayed the check due Ms. [redacted] for 2-3 weeks but it will be paid in April, only a short time later than normal. The chair was re-consigned at $54.00 and the oak plant stand at $45.00. Both items sold after the 60th day of re-consignment and were reduced 20%, by contract. We value all of our customers and would never deliberately hold back any payments. Sincerely,Consignment 1st

I have reviewed the response made by the business in reference to complaint ID [redacted] and all I can say is really?   Talk about a spin on the facts.   Amazing he seems to forget talking to me in February and assuring me that it is rare they get furniture in such excellent condition, current style and looking brand new; it's just my husband and I and I'm a clean fanatic!  Amazing too an "odor" problem - we don't smoke, we don't have animals so  all this is news to me.  None of which he ever mentioned AND CONSIDERING IT HAD BEEN PROFESSIONALLY CLEANED BEFORE IT WAS PICKED UP - REALLY!?????  And as for living "far away"; we're less than 15 miles from him, so again REALLY!?????
THERE IS ABSOLUTELY NOTHING MORE YOU OR THEY CAN EVER DO.  I've destroyed all information, all pictures, all my notes I made to them on the various dates, times, and person I had conversations with.  I'm a 60 year old professional business woman and if this were how we treated our customers - we certainly would not be in business.  No further contact is requested or desired. Oh well, it's over with; and I'm sure that you'll side with the business.  All I can say is good luck to the next poor sucker who uses them.   I want nothing more to do with him or his company and believe me, we've told plenty of people our experience and have been satisfied to turn people away from going there.  We're done. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I want no more contact; keep the money because I do feel cheated. When I originally purchased the chair that was priced at $90,  the footstool was included. The original price was $89 for both. Obviously, there is something wrong with his pricing. I do know a friend of mine bought a table from him and wasn't sure it was what she wanted. He told her if she decided she didn't like it, to bring it back and he would re-consign it so she would get her money back. Hmmmm, how could he guarantee her that?Again, I repeat, I have been substituting. I have to leave home by 6:30. Afterwards, I have play rehearsal from 3:30 until 5:30. I don't get home in time to call; however, if I had been called when I was told I was going to be called, I was here that week.He talks about "pages" in his response. I only consigned four items and have one page.It is too late to make amends. If I was held to the contract, the business should have been held to it also. I was always told a contract was binding. In the case of Consignment 1st, it appears to be only for the person, not the business.To the Revdex.com, thank you for your attempted help. I know this situation has not been easy. The people who have dealt with Consignment 1st have told me, in retrospect, that everything that has happened happened to them.Again, if any mail appears in my mail box from Consignment 1st, it will be returned.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: There are two problems, both involving collection of money due to me. The first problem resulted from my first contract to have several items sold on consignment. The day before the contract ended, I contacted the business and told them I would pick up all items that had not been sold. The owner of the business encouraged me to reconsign the items for an additional 90 days. I agreed. At the end of those 90 days, I went to pick up all remaining items that had not been sold. At that time, I mentioned that the amount of my checks indicated that some items had been sold, but I had not received payment for them. The items included a Waterford shamrock, Swarovskie egg, and Steinbacker figurine. The total consignment price for these three items was $123. I was to be paid half of this amount after they were sold. The owner first stated that the items were sold after the contract ended. I told him that was not possible because I called the day before the contract ended and agreed to reconsign the items for an additional 90 days at his encouragement. I also pointed out to him, that since I had came at the end of December to pick up all items that had not been sold during the second 90 day contract and that since my first contract started on July 1, 2015 and it was now the end of December, less than 180 days had passed since I had first started the consignment. So it was impossible for these items to have been sold after the contract ended, because the second consignment started immediately after the first. The owner apologized and stated that there was a mistake and that I would receive a check for these items. I still have not received any payment for these items. The second problem is the failure to pay for a new group of items I had left for consignment when I picked up the items from the first two contracts. Since the owner assured me that I would be paid for the previous items sold, I left another group of items for consignment. The total amount of the items left for this last consignment was for $162. I was to be paid half of this amount after the items were sold. I contacted the owner a day before the contract ended. Around April 1st. He stated all but one item, a crystal basket valued at $11 had been sold and that he was sending me a check for about $100. I have not received this check. The contract specifically states that a "check will be mailed to consignors who are owed at least $21 for the previous month's sale." When I did not receive the check for the first group of items for several months after it was due and I did not receive any check for the second group of items I consigned, I contacted the owner and he said he had been sick. In previous contacts with him, there was always excuses as to why he was behind on sending out checks, either because of the weather, or health issues, or simply because they were behind in making the checks out. The last time I spoke with him, he started to tell me he had to pay taxes and rent and other expenses. I told him those expenses were to be paid from his half of the consignment and that should have no influence on the money he owed me. The contract specifically states I will be paid the following month that my items were sold. For the first group of items that were sold, the check is more than four months past due and the check for the last group of items is over a month due.Desired Settlement: I wish to be paid for the items I consigned and that were sold. This includes payment for the first group of items sold, that totaled $123, and the payment for the second group of items sold, (all but the crystal basket) which totaled $151. One half of this total ($123 + $151) is $137.

Business

Response:

To the Revdex.com,I spoke with the individual yesterday and there has been a misunderstanding about the issues at hand. His check was mailed (5/5/16) before the complaint was filed and has not had time to be delivered yet. The customer was not fully aware of the serious nature of the medical issues I had (2 strokes) that caused the closure of the business for a time and required my hospitalization. That closure has delayed payment to our customers but we are currently in the process of catching up. Because of the delay our customer feared he would not get paid and that was the reason for his complaint. He was gracious in our conversation and stated he would close the case as soon as he received the check. Sincerely,Consignment 1st

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I took a $1,700 Pottery Barn Teen loft bed to bed sold in this consignment shop. The owner said it would sold for a fair price. He called in March of 2016 and said the bed had been sold for $300! Not a fair price in anyone's book! He stated that I should receive my money in two weeks. The money never came and in June I contacted him and he stated that he was "broke", had a stroke, other illnesses, economy bad, blah blah blah! I told him that he said he sold the bed or rather gave it away and I wanted my money. He said " sorry, can't give you a date". I called again on July 22nd 2016 and he said he would pay soon! I feel that he is dishonest, a crook, who would sell an expensive bed for $300 and have no proof of sale price and then not give the seller one penny! He is a thief who should not be able to continue operating this business.Desired Settlement: I want to be paid a fair price for the merchandise he claims he sold and I want him to be honest with me and future customers that he is unwell and broke and uses the money from our merchandise sale to fund his business.

Business

Response:

I don’t recall any conversations with Mrs. [redacted] but I did speak with Mr. [redacted]. We have a number of people that do not read their contract and fail to call before an expensive item expires and I assure you they are not is. I am a bit confused with Mrs. [redacted] being upset as I stated that the [redacted]s would receive the payout for the bed in 2 weeks as per the recent conversation with her husband. We have over 5,000 accounts and it’s impossible to know which accounts have expired items in them unless I hear from the consigner. I do not have any record of a phone call prior to the expiration date from the [redacted] family. It is possible that we talked by phone and I could not look up the account, as I am frequently assisting customers out on the sales floor. In a conversation I certainly would have encouraged Mr. [redacted] to re-consign the bed because I felt it would sell, but as I stated I have no record of any calls prior to the expiration. If I had refused to pay them when the husband called in March I would understand Mrs. [redacted] being upset but that has never been the case. When I spoke to Mr. [redacted], I did not hesitate to make the needed changes so the [redacted]s would be paid. As far as the selling price goes they signed a contract listing a specific consigned price so I would assume Mrs. [redacted] would have been satisfied with the pricing.Consignment 1st

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Again, the response has very little truth to it. My husband called you several times about the bed and each time you said to leave the bed because you felt it would sell soon. You acted very friendly with my husband and we had no reason to suspect that you were going to later say our contract was expired. You are very sneaky and dishonest which has led us to this place, do you understand that? Also you called in March and said "great news, the bed sold, for some ridiculous amount of $300, blah, blah, blah, you'll get a check in about two weeks. The check never came and when we called you said " I'm flat broke, had two strokes, heart attacks etc....... my husband asked for a date to be paid and you said you couldn't give us a date. My husband told you that was unacceptable and you said you would try to send it soon. When we called back in July you said we would have our money in two weeks. We don't have our money!!! Now which is it, our contract was expired so you owe nothing or youre sending out a check??? You know that you stole our merchandise from us and did not give us one penny! I am also quite sure you did not sell the bed for $300 as you say. I will see you in a court of law which hopefully will be able to see clearly all of your pitiful attempts to lie repeatedly about this matter. We don't need the money you stole from us, we are not "flat broke" because we have worked hard all of our lives to have things like the bed we brought to you. But we do have strong convictions and principles by which we live and we will not stand by and let you lie and steal from us and hopefully from no one else either.

Review: On August 5, 2015, I took four pieces of furniture to the consignment shop. I might add it was at the suggestion of the gentleman after I purchased a console table. He told me to find something that I could sell to "get your money back." The contract I signed stated that " Accepted items will be on consignment for a minimum of ninety (90) days and a maximum of ninety-seven (97) days. Consignors will be paid 60% of the consigned price for items priced forty five dollars or more, and 50% for items of lesser value. After 60 days all items will be reduced by 20% for the final 30 days. After 90 days all unsold items valued ten dollars or more may be reclaimed between the 91st and 97th day. You must advise at least one day in advance... A surcharge will be added to each item accepted (no charge to,you) and each check mailed will have $1.00 deducted to cover postage and handling. Checks are mailed each month to consignors who are owed at least twenty one (21) dollars for the previous month's sale." Three months later I went to pick up the three items that did not sell. I was paid $14 for the footstool that was sold. The gentleman suggested that I recon sign the unsold items since the Christmas season was approaching and people were usually more generous. I wanted to get rid of them, so I agreed. The week prior to February 6, 2916, I called and asked if I could pick up the unsold items. This time I talked to a woman. She looked up my contract and told me I had signed a contract and could not pick up anything before February 6, and that two of the three items had been sold. I told her I would be there Feb. 6 to pick up the bentwood chair. When I went in Feb. 6, the gentleman told me I would be receiving a check "the first of March." The first of March came and went, and about two weeks into the month I called to see if the check had been sent and maybe was lost or put in the wrong post office box in my town. The lady asked her husband and I was told the checks would be late being sent. April 1 came, no check. I called on April 5 to inquire, again, about payment. I told the lady what she had told me the month before. She took my name and phone number and said she would have her husband call me. It is now April 12 and I have never received a call or a check. At this point I have no idea what to do. The two sold articles were a chair valued at $90 and an oak table valued at $72.Desired Settlement: I want what is owed to me. It should be $129.60 less the $1.00 (which I don't feel should be deducted since I have had this problem. Also, IF and additional 20% was deducted during the second consignment, I don't feel this is appropriate since I have had the problem. I was quoted the contract but they have not lived up to the contract.

Business

Response:

To Revdex.com,I have tried to contact Ms. [redacted] on numerous occasions. I have never gotten her on the phone and the message she has on her phone asks for a security code, which I don't have, so we have had no contact by phone. To clarify the situation, she was paid $15.50 for her first sale not $14.00. The remaining items where re-consigned and one sold in January for $36.00. The amount due her is less than $21.00, if issued by check. By contract, anyone owed less than $21.00 is paid cash for the sale items in the month following the month of sale. It is the consigners responsibility to call to see if something has sold. Ms. [redacted] never called to see if anything had sold in January. We have over 5,000 accounts so I had no knowledge of the amount due, which is payable now. Her last item sold in February for $43.20 and her check was due the end of March, 2016. Unfortunately, shortly after Ms. [redacted] was here, I had 2 strokes in February, was hospitalized for a period of time and the store had to be closed for most of February. That situation has delayed the check due Ms. [redacted] for 2-3 weeks but it will be paid in April, only a short time later than normal. The chair was re-consigned at $54.00 and the oak plant stand at $45.00. Both items sold after the 60th day of re-consignment and were reduced 20%, by contract. We value all of our customers and would never deliberately hold back any payments. Sincerely,Consignment 1st

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Per my email of 04-14-2016, I received a call from Consignment 1st at 10:32 on 04-13-2016, and another one at 4:29 on 04-14-2016. I have just returned home (it is 7:10 pm) and checked Caller ID. There was another call today at 10:33. I am sorry, but I have worked every day this week. No attempt was made to call me prior to my complaint, even though his wife said " My husband will call you.". Three times after the complaint does not qualify as "numerous times" in my book.I did call in January to see if I could pick up any unsold items. I was told by "his wife" that I had a contract and could not pick up anything until February 6. I told her I would pick the item up on that day. She told me the bentwood chair had not sold. Therefore, what was sold in February? I had also been to check to see if anything had been sold. Therefore, if it is the "consignors responsibility to call," I did call in January. That part is not stated in the contract I signed.According to my calculations, if the chair valued at $90 was deducted by 20% during the first consignment, it should have been $72. Since it was reduced again, should the price have been $52? According to the contract, I am owed 60% of that. The table was valued at $72. Again, according to calculations, after the first deduction, it should have been $56.60. Second deduction would make it $46.08. Again, I am owed 60% according to the contract. I don't know where his figures came from or how he derived at that amount.I was talking to a friend who has dealt with Consignment 1st in the past. She warned me that I would be told someone was sick. She had been told it was his wife. If he has been sick, I am sorry, but I was told by someone who used the term " my husband" when I talked to her in March, "he" said the checks would be a little late. Stands to reason if he had had a stroke and the store had been closed in February, she would have told me that was the delay. I would have understood that.Bottom line, I have been told all of this was going to happen. I am fed up. My friend let him by with over $300 because her husband said if there was illness in the family (the consignment man told her it was his wife), let it go. Send me a check and leave me alone. I never expect to step foot in there again.

Business

Response:

To Revdex.com,It is always disappointing to have a disgruntled customer. We have thousands of satisfied individuals and very few dissatisfied people. Following Ms. [redacted]'s train of thought, I will repeat that I did not speak with her in January. When she called in late January I was most likely out looking at furniture and she spoke with my wife. Being in the store alone and caring for customers, with limited time, my wife would have looked on one of several pages in Ms. [redacted]'s account to see what had sold and when the items were consigned. That specific page she used is the fastest way to get the information Ms. [redacted] requested but does not state what amount is owed, just what the contract dates are and what items were sold. If my wife was busy with customers that would have been the quickest way to provide the specific information that Ms. [redacted] requested. The contract states that if an individual is owed $21.00 or more from the previous months sales a check will be issued the following month. If the amount is less than $21.00 it seems logical to go to the store for payment. Since Ms. [redacted] didn't understand the process and stated she doesn't want to set foot in our store again I will be happy to include the amount that is below $21.00 in her check when it is sent out. The chair was originally consigned at $90.00 and was reduced after 60 days by 20% to $72.00 and did not sell. We did a little additional research and determined the chair had been priced a bit high and when it was re-consigned it was done at $54.00. At that amount the chair still did not sell until another 60 days had past, under the second consignment, bringing it down to $43.20 and 60% of that amount is $25.92. Any item that sells below $45.00 is normally paid at 50% but I kept Ms. [redacted]'s account at the original 60% because of the delay due to the 2 strokes I had, causing us to close the store for a time. The table was re-consigned at $45.00 which is only a reduction of $12.60 below the price after the fist 90 days of consignment. It also sold after 60 days of re-consignment for $36.00 with a 60% payout of $21.60. With the deduction of $1.00, that covers postage and handling, the amount due was $20.60 and the computer, since the amount was less than $21.00, did not include that amount with the printed checks. As far as my wife not telling Ms. [redacted] that I had the strokes when she called in March, my wife has had a difficult time over the past couple of years. She was hospitalized 4 times within the span of a year and had vary serious surgery. I ran the store alone for one and a half years. With the addition of my strokes the pressure on my wife was substantial and discussing the issue at times was difficult for her. My wife doesn't like to discuss private issues and it would have been easier for her to let me discuss the issues at hand, but she did say that the checks were delayed. That delay in Ms. [redacted]s case is only 3 weeks. Also, if Ms. [redacted] has a friend that didn't get their check they should call so we can take care of the situation. We do have mail that is lost from time to time and after a period we simply rewrite the check for the customer. I'm not sure why Ms. [redacted] did not call when she saw my number on her caller ID several times. It might have been easier to clarify her issues. I hope this helps her get to an understanding of the situation a bit more.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I want no more contact; keep the money because I do feel cheated. When I originally purchased the chair that was priced at $90, the footstool was included. The original price was $89 for both. Obviously, there is something wrong with his pricing. I do know a friend of mine bought a table from him and wasn't sure it was what she wanted. He told her if she decided she didn't like it, to bring it back and he would re-consign it so she would get her money back. Hmmmm, how could he guarantee her that?Again, I repeat, I have been substituting. I have to leave home by 6:30. Afterwards, I have play rehearsal from 3:30 until 5:30. I don't get home in time to call; however, if I had been called when I was told I was going to be called, I was here that week.He talks about "pages" in his response. I only consigned four items and have one page.It is too late to make amends. If I was held to the contract, the business should have been held to it also. I was always told a contract was binding. In the case of Consignment 1st, it appears to be only for the person, not the business.To the Revdex.com, thank you for your attempted help. I know this situation has not been easy. The people who have dealt with Consignment 1st have told me, in retrospect, that everything that has happened happened to them.Again, if any mail appears in my mail box from Consignment 1st, it will be returned.

Regards,

Review: 12/12/14 Had sectional sofa picked up at house. Told it would be $49, but when asked to fill out paperwork at store, had been changed to $59. Was told couch looked brand new & no problem selling.02/15/15 Stayed in touch with store because of their written policy; don't worry everything is fine. 05/11/15 Never found out sofa sold until I called; had been sold sometime prior to this date but never got straight answer as to when, for how much and why I hadn't been notified. Was told to expect payment less p/u fee towards end of June month or 1st part of July. Given some stupid explanation regarding their software.07/14/15 Called store, was told due to unexpected expenses couldn't make pay outs but to expect payment within 4-5 days.07/24/15 Called store, "account had expired,forgot, so had to be reopened. Their software won't release check for another month so not to expect payment before end of August, 1st part of September." Told them at that point their credibility was in the toilet. I've been in accounting for 39 years and worked many software packages and don't know of any software that doesn't allow a check to be written at any time. Warned store that if I did not have payment before August 31, I was filing complaint with [redacted] and filing small claims action in [redacted] District Court. 07/24/15 Store called back, check will be mailed mid-August. 08/11/15 received payment $153. Called and questioned them on some of the miscellaneous charges that had been added; had added additional clean-up fee; this flew in the face of the original discussion. Cannot believe that their business is still afloat if this is the way they treat all their customers. If they can't pay out $153 what the heck? More than anything I'm filing this complaint on principle. Feel like we were royally scammed. We were given one excuse after another after another. Will never do business with them again and have told everyone not to do business with them. People have listened.Desired Settlement: Want this posted so anyone looking to do business with them will know of our experience and be forewarned what to expect.

Business

Response:

We use an outside company to pickup items and the minimum charge is $49.00 within the [redacted] area. This customer lived far enough away that the pickup company charged us $65.00 and I only passed on $59.00 of that expense. Her sofa looked good but had an odor that would have prevented it from selling. We deodorized it 3 times to get it in a condition that would enable it to sell. The cost of removing the smell was $15.00 but I only charged her $3.99. We have over 5,000 accounts and cannot possible contact each person when an item sells. Her sofa sold after the contract had expired. The contract states , and I quote, "After 90 days all unsold items valued ten dollars or more may be reclaimed between the 91st and 97th day. You must advise at least one day in advance. After 97 days Consignment 1st will donate or dispose of unsold items with no further notice or payment to the consignor." This lady called 05/11/15 which was 5 months after the contract had been signed. At that time I decided to go against the contract in her favor and pay her the money that was not due. In order to accomplish the payout the item must be reconsigned and resold through a coupon process which puts the money back into her account. We had to replace our entire computer system during this process and with the distractions I failed to reconsign the sofa which delayed the payout. I explained this to the lady and apologized for the error in a later conversation.I also explained that a payment for an expired item does not have priority over current consignors payouts and could delay her payment. The sofa consigned at a price of $460.00 of which the consignor gets 60%. On the 60th day the price is reduced by contract 20% which put the sofa at $368.00. It sold at that price providing a 60% payout of $220.80 minus the $59.00 pickup fee, the $3.99 cleaning fee and a $1.00 check and handling fee netting the lady $156.84 which was mailed 08/05/15. I spoke with the ladies husband the day before she called and threatened to contact the police and he was satisfied with the explanation and the information that I gave him. He did mention that his wife was on some medication and had a serious reaction to it. That situation is what prompted the last call I made to her. With the I medication issue I didn't want her to worry about the payment coming and assured her it would be there soon. Thank you, Consignment 1st

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and all I can say is really? Talk about a spin on the facts. Amazing he seems to forget talking to me in February and assuring me that it is rare they get furniture in such excellent condition, current style and looking brand new; it's just my husband and I and I'm a clean fanatic! Amazing too an "odor" problem - we don't smoke, we don't have animals so all this is news to me. None of which he ever mentioned AND CONSIDERING IT HAD BEEN PROFESSIONALLY CLEANED BEFORE IT WAS PICKED UP - REALLY!????? And as for living "far away"; we're less than 15 miles from him, so again REALLY!?????

THERE IS ABSOLUTELY NOTHING MORE YOU OR THEY CAN EVER DO. I've destroyed all information, all pictures, all my notes I made to them on the various dates, times, and person I had conversations with. I'm a 60 year old professional business woman and if this were how we treated our customers - we certainly would not be in business. No further contact is requested or desired. Oh well, it's over with; and I'm sure that you'll side with the business. All I can say is good luck to the next poor sucker who uses them. I want nothing more to do with him or his company and believe me, we've told plenty of people our experience and have been satisfied to turn people away from going there. We're done.

Regards,