Consignment Classics Home Furnishings

The Complainant purchased a used, inexpensive twin metal frame daybed from Consignment Classics, Kurtz Street locationAfter getting the bed home, she contacted us reporting one of the metal cross support bars was brokenI told her if she returned the bed, we would refund the purchase price or we would try to fix the frameShe stated she would like to keep the bed if we fixed the frameShe wanted us to come to her residence to pick up the broken sectionI told her we could not pick up items (for logistical and liability reasons), she would have to bring it back to usShe complained of the difficulties in returning the piece but like [redacted] , [redacted] and other retail stores, returns are not picked up by the seller, they must be brought in by the buyerI told her we would give her a discount for her troubles in bringing back the broken piece.She brought the frame in for repairWe fixed it the next day and informed her it was readyWhen she arrived to pick up the frame, I was at another location so she had one of the sales associates phone me to find out what her “reward" was for bringing the frame back to be repairedI told the sales person to give her a $gift card to help offset gasoline costs in returning the frameWhen she was told this, she got on the phone and began to ramble on about not enough moneyI said if you are not pleased, bring the Test of the bed back and get a full refundShe hung up the phone and left the storeThe repaired piece is still at our store and the rest of the bed is in her possessionMs [redacted] has not yet made a decision of a refund or to pick up the repaired frameMy offer remains viable.I deal with hundreds of people a weekYou can see we have good Yelp reviews and no Revdex.com negatives as far as I know.Regards, [redacted]

The Complainant purchased a used, inexpensive twin metal frame daybed from Consignment Classics, Kurtz Street locationAfter getting the bed home, she contacted us reporting one of the metal cross support bars was brokenI told her if she returned the bed, we would refund the purchase price or we would try to fix the frameShe stated she would like to keep the bed if we fixed the frameShe wanted us to come to her residence to pick up the broken sectionI told her we could not pick up items (for logistical and liability reasons), she would have to bring it back to usShe complained of the difficulties in returning the piece but like [redacted] , [redacted] and other retail stores, returns are not picked up by the seller, they must be brought in by the buyerI told her we would give her a discount for her troubles in bringing back the broken pieceShe brought the frame in for repairWe fixed it the next day and informed her it was readyWhen she arrived to pick up the frame, I was at another location so she had one of the sales associates phone me to find out what her “reward" was for bringing the frame back to be repairedI told the sales person to give her a $gift card to help offset gasoline costs in returning the frameWhen she was told this, she got on the phone and began to ramble on about not enough moneyI said if you are not pleased, bring the Test of the bed back and get a full refundShe hung up the phone and left the storeThe repaired piece is still at our store and the rest of the bed is in her possessionMs [redacted] has not yet made a decision of a refund or to pick up the repaired frameMy offer remains viableI deal with hundreds of people a weekYou can see we have good Yelp reviews and no Revdex.com negatives as far as I knowRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.Even though the Business Owner argues that they are not at fault it is my position that their staff - [redacted] should have clearly spelled out over the phone their process when a piece should NOT be sold In a follow up call she asked me if I had told the person to put Zeros or $1M on the sales price I NEVER KNEW THIS WAS REQUIRED She should have alerted me that this is their process On the phone in the initial conversation she kept saying "just bring it in" The conversation led me to believe that all art gets looked at by [redacted] so I had NO idea that this Art person did NOT look at every piece of art How do they decide what gets looked at or not? I don't work there and I went to their store only once, so cannot be expected to know their internal procedures I followed the instructions of [redacted] even though I was uncomfortable with that and asked when [redacted] would be in as I would prefer to come talk to her in person I was told she was in between 11am and 4pm but not every day...I am incredibly sad that this happened and I would rather have kept my artI believe that the business should try and retrieve my art They say that they don't know where it is, however when I talked to [redacted] on the phone she said "They could not retrieve it because it was bad business practice" This lead me to believe that they DO know where it is Perhaps they sold it to a known person? On another piece of furniture [redacted] said she knew at least or people that would be interested in that piece I am sure that they have art dealers that buy from them.If not they need to make some kind of goodwill gesture to compensate me somewhat for this unfortunate event Regards, [redacted] told the

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Actually, I had a witness with me who heard both the sales person after they simply offered my repaired bed support back AFTER they admitted that they did not repair with the same L shape metal but rather with a flat metal and that the owner *** was NOT available I said that *** had offered me a CREDIT to offset my mover and all of my trips after they sold me a BROKEN BED, that they accused ME of breaking (contrary to my picture later showing that it was broken on their showroom floor (though I did not notice it, I told that at THIS TIME that I had a picture showing it was sold to me broken) I asked if I could contact *** as they denied any form of credit They reluctantly called *** and the salesman on the phone said to me that *** was offering me a $cash credit I rejected that after all of the time and numerous trips AFTER SELLING ME A BROKEN ITEM that I HAD PICTORAL PROOF OF and that they had not fixed it properly I then asked to speak to *** on the phone and they reluctantly allowed me and *** REITERATED his overture of the $(FIVE DOLLAR CREDIT and that they had fixed my bed), I said that was unreasonable given all my time on that issue TRUST ME, at NO TIME did the store NOR *** ever either apologize NOR offer me a $credit! He did close by saying BRING IT BACK AND GET YOUR MONEY BACK, which would have been my, what, 5th or 6th trip back to their store! I said COME AND PICK IT UP as they had had one of their own warehouse men call me when I initially asked about delivery, and said he would deliver the miles to my home at a charge of $ As I have bad knees, I had had to pay someone to help me all the times, picking it up and unloading it and then coming back to pick up the repaired piece, which devolved into the above phone call of a PROVERBIAL RUN AROUND putting their mistake's BURDEN all on me just to come out even, was going to cost me UNREASONABLE TIME ANE MONEY Had they have offered me the $gift card to either keep it REPAIRED or RETURN IT, I would have considered it As it stands NOW, they've made me wait since late July til now, Aug13th, without ever calling me, writing me (they had all of my info.) and it took two inquiries from Revdex.com on my behalf to get their FABRICATED RESPONSE POOR BUSINESS ETHIC! And sadly they own numerous stores in the county and city and I've done business with them before I assure you that my witness heard it exactly as I am reporting it now and she can be contacted SOLUTION: Accept their above stated overture with modification belowIf they bring me the repaired piece, AND the $( transferable without expiration or limitation) gift certificate by this coming week by setting an appointment with me in writing to my email, ***gmail.com (as their own warehouse man can deliver it for them as he offered to deliver it for me to my home at a cost of $55.00, I will accept that overture and be done with this matter There has been NO REWARD but extraordinary wasted time, dishonored promises from *** and an improper (not same material nor kind of repair as is generally needed to support mattresses from what the repairman described to me.Sincerely, *** *** ***
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Actually, I had a witness with me who heard both the sales person after they simply offered my repaired bed support back AFTER they admitted that they did not repair with the same L shape metal but rather with a flat metal and that the owner *** was NOT available I said that *** had offered me a CREDIT to offset my mover and all of my trips after they sold me a BROKEN BED, that they accused ME of breaking (contrary to my picture later showing that it was broken on their showroom floor (though I did not notice it, I told that at THIS TIME that I had a picture showing it was sold to me broken) I asked if I could contact *** as they denied any form of credit They reluctantly called *** and the salesman on the phone said to me that *** was offering me a $cash credit I rejected that after all of the time and numerous trips AFTER SELLING ME A BROKEN ITEM that I HAD PICTORAL PROOF OF and that they had not fixed it properly I then asked to speak to *** on the phone and they reluctantly allowed me and *** REITERATED his overture of the $(FIVE DOLLAR CREDIT and that they had fixed my bed), I said that was unreasonable given all my time on that issue TRUST ME, at NO TIME did the store NOR *** ever either apologize NOR offer me a $credit!
He did close by saying BRING IT BACK AND GET YOUR MONEY BACK, which would have been my, what, 5th or 6th trip back to their store! I said COME AND PICK IT UP as they had had one of their own warehouse men call me when I initially asked about delivery, and said he would deliver the miles to my home at a charge of $ As I have bad knees, I had had to pay someone to help me all the times, picking it up and unloading it and then coming back to pick up the repaired piece, which devolved into the above phone call of a PROVERBIAL RUN AROUND putting their mistake's BURDEN all on me just to come out even, was going to cost me UNREASONABLE TIME ANE MONEY Had they have offered me the $gift card to either keep it REPAIRED or RETURN IT, I would have considered it As it stands NOW, they've made me wait since late July til now, Aug13th, without ever calling me, writing me (they had all of my info.) and it took two inquiries from Revdex.com on my behalf to get their FABRICATED RESPONSE
POOR BUSINESS ETHIC! And sadly they own numerous stores in the county and city and I've done business with them before I assure you that my witness heard it exactly as I am reporting it now and she can be contacted
SOLUTION: Accept their above stated overture with modification below
If they bring me the repaired piece, AND the $( transferable without expiration or limitation) gift certificate by this coming week by setting an appointment with me in writing to my email, ***gmail.com (as their own warehouse man can deliver it for them as he offered to deliver it for me to my home at a cost of $55.00, I will accept that overture and be done with this matter
There has been NO REWARD but extraordinary wasted time, dishonored promises from *** and an improper (not same material nor kind of repair as is generally needed to support mattresses from what the repairman described to meSincerely,
*** *** ***
***
***
Regards,
*** *** ***

January 11, 2017Dear *** ***,This e-mail is in response to your complaint (ID ***) filed with the San Diego Revdex.com on January 2, 2017. The complaint accuses Consignment Classics of unethical business practice in the selling of a framed art piece.As one of the owners
of Consignment Classics, I will lay forth the circumstance as I see it.You say you contacted ***, one of our sales associates, requesting assistance determining the value of an art piece. The plan was to have ***, our most knowledgable art evaluating associate, check the piece when she returned from vacation. This we have done before without incident.On November 22, 2016, ***, one of our consignment department associates, processed six items delivered by your husband, *** ***. *** this is where the problem occurred. If *** had told *** that *** was to evaluate the art piece and get back to you as to her thoughts or if the art piece had a note attached explaining your intensions, this would not have turned out this way*** had absolutely no way to connect this piece of art to your previous conversation with ***. By not being informed of your plan by Mr***, *** processed the art like any other consignment item. *** did an internet check on the sales of the artist *** *** and determined a value of about $200.00. I have attached sales information on this artist which confirms her estimate for the art piece. Mr*** should not have left the art work if he did not agree with the price. The art sold in two weeks and we do not know the person that bought it.It is regretful this incident took place; however, under the circumstances described above, I see no fault nor sign of unethical activities on the part of Consignment Classics Sincerely,
*** ***

The Complainant purchased a used, inexpensive twin metal frame daybed from Consignment Classics, Kurtz Street location. After getting the bed home, she contacted us reporting one of the metal cross support bars was broken. I told her if she returned the bed, we would refund the purchase price or we...

would try to fix the frame. She stated she would like to keep the bed if we fixed the frame. She wanted us to come to her residence to pick up the broken section. I told her we could not pick up items (for logistical and liability reasons), she would have to bring it back to us. She complained of the difficulties in returning the piece but like [redacted] and other retail stores, returns are not picked up by the seller, they must be brought in by the buyer. I told her we would give her a discount for her troubles in bringing back the broken piece.She brought the frame in for repair. We fixed it the next day and informed her it was ready. When she arrived to pick up the frame, I was at another location so she had one of the sales associates phone me to find out what her “reward" was for bringing the frame back to be repaired. I told the sales person to give her a $500 gift card to help offset gasoline costs in returning the frame. When she was told this, she got on the phone and began to ramble on about not enough money. I said if you are not pleased, bring the Test of the bed back and get a full refund. She hung up the phone and left the store. The repaired piece is still at our store and the rest of the bed is in her possession. Ms. [redacted] has not yet made a decision of a refund or to pick up the repaired frame. My offer remains viable.I deal with hundreds of people a week. You can see we have good Yelp reviews and no Revdex.com negatives as far as I know.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.Even though the Business Owner argues that they are not at fault it is my position that their staff - [redacted] should have clearly spelled out over the phone their process when a piece should NOT be sold.  In a follow up call she asked me if I had told the person to put Zeros or $1M on the sales price.  I NEVER KNEW THIS WAS REQUIRED.   She should have alerted me that this is their process.  On the phone in the initial conversation she kept saying "just bring it in".  The conversation led me to believe that all art gets looked at by [redacted] so I had NO idea that this Art person did NOT look at every piece of art.  How do they decide what gets looked at or not?  I don't work there and I went to their store only once, so cannot be expected to know their internal procedures.  I followed the instructions of [redacted] even though I was uncomfortable with that and asked when [redacted] would be in as I would prefer to come talk to her in person.  I was told she was in between 11am and 4pm but not every day...I am incredibly sad that this happened and I would rather have kept my art. I believe that the business should try and retrieve my art.  They say that they don't know where it is, however when I talked to [redacted] on the phone she said "They could not retrieve it because it was bad business practice".  This lead me to believe that they DO know where it is.  Perhaps they sold it to a known person?  On another piece of furniture [redacted] said she knew at least 3 or 4 people that would be interested in that piece.  I am sure that they have art dealers that buy from them.If not they need to make some kind of goodwill gesture to compensate me somewhat for this unfortunate event.
Regards,
[redacted]
told the

The Complainant purchased a used, inexpensive twin metal frame...

daybed from Consignment Classics, Kurtz Street location. After getting the bed home, she contacted us reporting one of the metal cross support bars was broken. I told her if she returned the bed, we would refund the purchase price or we would try to fix the frame. She stated she would like to keep the bed if we fixed the frame. She wanted us to come to her residence to pick up the broken section. I told her we could not pick up items (for logistical and liability reasons), she would have to bring it back to us. She complained of the difficulties in returning the piece but like [redacted] and other retail stores, returns are not picked up by the seller, they must be brought in by the buyer. I told her we would give her a discount for her troubles in bringing back the broken piece.
She brought the frame in for repair. We fixed it the next day and informed her it was ready. When she arrived to pick up the frame, I was at another location so she had one of the sales associates phone me to find out what her “reward" was for bringing the frame back to be repaired. I told the sales person to give her a $500 gift card to help offset gasoline costs in returning the frame. When she was told this, she got on the phone and began to ramble on about not enough money. I said if you are not pleased, bring the Test of the bed back and get a full refund. She hung up the phone and left the store. The repaired piece is still at our store and the rest of the bed is in her possession. Ms. [redacted] has not yet made a decision of a refund or to pick up the repaired frame. My offer remains viable.
I deal with hundreds of people a week. You can see we have good Yelp reviews and no Revdex.com negatives as far as I know.
Regards,
[redacted]
[redacted]

January 27, 2017Dear [redacted],This e-mail is a followup response to your complaint (ID [redacted]) originally filed with the San Diego Revdex.com on January 2, 2017.  You note in your reviewed response that you have determined that our proposed action would not resolve your complaint.  First let me say I have not proposed any action on my part except to state the facts.I am going to bring up several issues that need further note.  On 11/22/16, your husband, who has a different last name than you, brought in eight items to consign including the art piece in question.  [redacted], one of our senior consignment department associates, checked resale values on the internet, priced all the items and gave your husband a copy of the consignment which he signed.  After looking at [redacted]'s pricing, he decided to take back two items.  See contract attachment (the Zebra print is line 6, the two items your husband took back are lines 1 and 5).  Why did he not take back the art in question, line 6?  Did he not know about your previous conversation with [redacted] regarding a "special look" by [redacted].  Your are incorrect in thinking that all art is looked at by [redacted].  [redacted] is experienced in pricing all items including art.  This incident occurred because you (or your husband) failed in letting us know this art piece was to be handled differently.  The old saying "connect the dots" to solve a problem.  Renee, there were no dots in this situation for us to connect.In other correspondence, you have implied Consignment Classics is unethical, that maybe we sold it to someone we know, maybe an art dealer, and you made negative comments on internet social media about Consignment Classics.  I am not going to "make a goodwill gesture" which is to admit that we did something wrong.  This incident occurred due to your lack of follow through.If you wish to continue to pursue this issue, please have your attorney phone me or file a Small Claims Action with the County of San Diego, Superior Court.  I welcome an impartial third party (judge or jury) to decide the evidence.Cordially.[redacted]