Consolidated Education Resources

Review: I purchased tutoring from [redacted] d/b/a in 2008 on my contract it states that the tutor hours do NOT expire. I used 2 hours and when it was hard for me to get the turoring I asked for I decided to save the rest of the hours for my daughter when she gets old enough to use them (the owner informed me that I was able to transfer my hours to anyone in my family). She was 3 years old at the time, so in 2012 I contacted to company so my daughter who is 6 years old at the time could use the tutoring sessions because she was old enough and they say thave I have a zero balance. They will not honor my hours that I purchased even after I show the owner my contract that states hours do not expire. I spent $1,375 and only used 2 hours so I am owed 23 hours at $55/hour or $1,210 back. This company takes your money and blames other people....on top of that the tutor I had only lasted 2 sessions b/c he was "too busy" and they never replaced him after I informed them about the situation.Desired Settlement: I would like my money back or the services I paid for!

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] Fricke <[redacted]

Date: Thu, Jul 25, 2013 at 10:21 AM

Subject: ID: [redacted] (TutorFind)

To: [email protected], [redacted] <[redacted]>

I just submitted a complaint for Consolidated Education Resources, LLC (d/b/a TutorFind). I wanted to inform you that the person on record [redacted] is no longer the owner. [redacted] is now the owner and the new address they have is not the [redacted] location...that office doesn't exist ( I know because I went there yesterday!) The lady informed me that they haven't been at that location for over 2 years. Their address they gave me over the phone is: