We received your complaint and responding to it accordinglyOn May 19th, our company received a phone call from this customer complaining about his lock not working properlyWhen we asked what the problem was, he replied "another company came to fix the lock because the two screws came out" We were surprised that the customer did not call our company first since we did the jobUsually after some other company touches or tries to fix the job that was done (ex: lock" we do not give warranty, however, we offered to help the customer with a return call back to fix the lock and made a scheduled appointment to fix it.Two minutes after we scheduled everything, another gentlemen, who did not introduce himself and was rude, told us that we had to come in minutes to fix it or not come at all, which was not possible due to being in the middle of a job, I have tried to calm him down and explain but he would not calm down or reasonAfter that I told him, "if you talk like that, I do not want to talk to you" and I understood he didn't want the help (the other locksmith company was already there).Few thing about the complaint.The customer stated that when the locksmith left he saw screws on the table, which is not true, the locksmith tested the lock at least times before leaving to make sure it was working properly.Calling another competing locksmith instead of us to fix the problem was not a good choice since we did the job and we could have fixed the problem right away without any issues.The customer stated that after weeks the lock was loose, he should have called us right away to fix it and not want a month to do so.Bandy Locksmith guarantees and provides 24/emergency serviceOur customers have been satisfied with our professional and honest servicesWe have never received any complaints before
We received your complaint and responding to it accordinglyOn May 19th, our company received a phone call from this customer complaining about his lock not working properlyWhen we asked what the problem was, he replied "another company came to fix the lock because the two screws came out" We were surprised that the customer did not call our company first since we did the jobUsually after some other company touches or tries to fix the job that was done (ex: lock" we do not give warranty, however, we offered to help the customer with a return call back to fix the lock and made a scheduled appointment to fix it.Two minutes after we scheduled everything, another gentlemen, who did not introduce himself and was rude, told us that we had to come in minutes to fix it or not come at all, which was not possible due to being in the middle of a job, I have tried to calm him down and explain but he would not calm down or reasonAfter that I told him, "if you talk like that, I do not want to talk to you" and I understood he didn't want the help (the other locksmith company was already there).Few thing about the complaint.The customer stated that when the locksmith left he saw screws on the table, which is not true, the locksmith tested the lock at least times before leaving to make sure it was working properly.Calling another competing locksmith instead of us to fix the problem was not a good choice since we did the job and we could have fixed the problem right away without any issues.The customer stated that after weeks the lock was loose, he should have called us right away to fix it and not want a month to do so.Bandy Locksmith guarantees and provides 24/emergency serviceOur customers have been satisfied with our professional and honest servicesWe have never received any complaints before