Consolidated Property Management & Realty

We have sent emails earlier today with what I believe should qualify as a final response to the tenants questions and concerns on their move out calculations Consolidated is asking if you will make a decision on this case as we have offered as much as we believe is more than fair The paint fee in question is much lower than the carpet replacement which was not charged to the tenant because, as we had mentioned before, we tried to avoid replacement as it had just been replaced prior to move in If we need to provide copies of actual bills for carpet replacement we will be glad to send them even though the tenant was not charged for itThere was actually additional charges to pull the carpet & seal the floors as well which were not charged If you pull both sets of photos and compare them on this account you will see the carpet was replaced prior to move in for the unit in question, & you will see the unit had to be completely painted We have requested that both sets of photos be compared to show the condition of the unit and that both sets of photos are differentBoth needed work done but show different levels of cleanliness (or cleaning that needed done) Thank you for your response [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The under sink cabinet was damaged due to water damage from the sink leakingOnce I realized it was leaking, I notified you and you didcome and fix it, which I appreciatedHowever, it did leave the cabinet looking badI cleaned the shower with a bunch of different cleaners and it pretty much looks like it did when I moved in In your email dated 11.18.2014, you stated “The items the tenant listed as not clean at move in added up to $of the total move outcharges” I disagree with thatLooks to me like it totals more than $I would be satisfied if I received the$in a refund, which leaves you with most of my depositI will not be contacting you again through the Revdex.comI feel this has gone on way too longI also feel it took much too long for youto send me the information I requested and/or you claimed to have sent meThank you for finally sending them to me and finally answering most of my questions.? Regards, [redacted]

[redacted] was signed to a lease agreement ending 7/31/ [redacted] needed to exit his lease on 5/4/and as per the lease agreement signed by [redacted] we charged him a $releasing fee and allowed [redacted] to vacate his lease obligation early This saved [redacted] almost three months of rent chargesThis is also the same policy we follow for all tenants Upon receiving his security deposit refund and seeing the $charge, [redacted] complained about the $chargeAt which time we explained to [redacted] that this was explained to him upon leaving his lease early and is explained in his leaseWe also explained this saved him a lot of money from his lease obligation [redacted] became very rude and demanded the $be refundedWe explained again that we followed policy and the benefit this low buy out was to himThat [redacted] never had a sub lease contract with any new tenants nor did [redacted] find a sub leaserWe found the tenant to replace [redacted] and charged him the agreed upon $charge for doing so [redacted] hung up and we received this complaint Thank you for your time in this matter and please let me know if you need anything further Best regards, Ted [redacted] Property Manager Consolidated Property Management (765) 282-

I approached Consolidated Property Management while purchasing a rental complex in the areaAt first I found Ted (manager) helpful and communicativeAfter two months of working together, during which a fee structure had been settled, we were ready to begin
The day prior to starting he emailed saying his fees would essentially doubleNo rational explanation given--essentially it was a 'you need us, now pay' and resembled a bait-and-switch
I'm writing this post simply to provide other owners and investors to be extremely wary of business dealings with themThey do not honor their contract or their word

The gas bill was automatically put back in the owner's name which means you had the gas shut off which and then auto switches accounts. The land lord is not responsible for your utility. If the gas was never shut off then you need to take that up with the gas company but this ONLY happens when an...

account is overdue and/or gets shut off. Attached is the bills that kicked back into the owner's name DURING your lease. This compliant is not accurate or truthful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The under sink cabinet was damaged due to water damage from the sink leaking. Once I realized it was leaking, I notified you and you didcome and fix it, which I appreciated. However, it did leave the cabinet looking bad. I cleaned the shower with a bunch of different cleaners and it pretty much looks like it did when I moved in.  In your email dated 11.18.2014, you stated “The items the tenant listed as not clean at move in added up to $25 of the total move outcharges”.  I disagree with that. Looks to me like it totals more than $125. I would be satisfied if I received the$125 in a refund, which leaves you with most of my deposit. I will not be contacting you again through the Revdex.com. I feel this has gone on way too long. I also feel it took much too long for youto send me the information I requested and/or you claimed to have sent me. Thank you for finally sending them to me and finally answering most of my questions.?
Regards,
[redacted]

Tenant mentioned we did not attach photos. Our email statement was speaking of the letter we sent that had photos attached with it.
I have sent the tenant photos by email as the are much more clear for viewing.
I am also sending the previous unit photos to them as well for their comparison to the two different move out inspections.
The carpet was cleaned before we had to replace the carpet. We charged the carpet cleaning fee.
I sent a copy of the email to you that we sent to the tenant.
We are willing to drop the amount to $0 with no refund.
Thank you for your reply,
 
[redacted]

[redacted] was signed to a lease agreement ending 7/31/15. [redacted] needed to exit his lease on 5/4/15 and as per the lease agreement signed by [redacted] we charged him a $200 releasing fee and allowed...

[redacted] to vacate his lease obligation early. 
 This saved [redacted] almost three months of rent charges. This is also the same policy we follow for all tenants. 
Upon receiving his security deposit refund and seeing the $200 charge, [redacted] complained about the $200 charge. At which time we explained to [redacted] that this was explained to him upon leaving his lease early and is explained in his lease. We also explained this saved him a lot of money from his lease obligation. 
 [redacted] became very rude and demanded the $200 be refunded. We explained again that we followed policy and the benefit this low buy out was to him. That [redacted] never had a sub lease contract with any new tenants nor did [redacted] find a sub leaser. We found the tenant to replace [redacted] and charged him the agreed upon $200 charge for doing so. [redacted] hung up and we received this complaint.
 Thank you for your time in this matter and please let me know if you need anything further. 
Best regards,
     Ted [redacted]
     Property Manager
Consolidated Property Management
     (765) 282-6663

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I feel Consolidated Property Management did not provide a resolution. Details as to why the response from Consolidated Property Management does not resolve my complaint are below:
Consolidated Property Management says to “Please find attached photos . . . “, but there are no photos. I am still waiting to see
those photos. If they cannot be placed on this website, I would appreciate them
being sent to my email address.
 
I would like to know which carpet “had to be replaced”
because my dog was not allowed in the carpeted rooms. I realize the $200 pet
deposit is non-refundable, and I am not disputing that.  I am glad you are acknowledging that I gave
you that pet deposit.
 
Regarding the move-in checklist, you are not acknowledging
anything that I wrote on that list. In fact, you are insinuating that I am
lying about it when you said: “We
do notice that tenants will mark items down on their move in check list that we
are not allowed to alter even if it is not factual.”   If you did not agree with what I wrote on the checklist on my
move-in, or if you felt it was not factual, why did you not indicate that when I gave it to you?
 
I am still
wondering why your cleaning fees are so high, especially after I had the
apartment cleaner than when I moved in. I would like details on what you needed to clean?
 
I would
also like to know which rooms needed painted? 
You have not given me details of anything!
 
I would
appreciate a copy of all of those pictures that you mentioned. I would like more details also, as requested.
Thank You,
[redacted]

We have sent 2 emails earlier today with what I believe should qualify as a final response to the tenants questions and concerns on their move out calculations.
Consolidated is asking if you will make a decision on this case as we have offered as much as we believe is more than fair.
The paint fee in question is much lower than the carpet replacement which was not charged to the tenant because, as we had mentioned before, we tried to avoid replacement as it had just been replaced prior to move in.
If we need to provide copies of actual bills for carpet replacement we will be glad to send them even though the tenant was not charged for it. There was actually additional charges to pull the carpet & seal the floors as well which were not charged.
If you pull both sets of photos and compare them on this account you will see the carpet was replaced prior to move in for the unit in question, & you will see the unit had to be completely painted.
We have requested that both sets of photos be compared to show the condition of the unit and that both sets of photos are different. Both needed work done but show different levels of cleanliness (or cleaning that needed done).
 
Thank you for your response.
 
 
[redacted]

Thank you for giving Consolidated
Property Management time to look over our records and photos that were taken of
a unit that has disputed fees, that were charge upon move out.  We use 3 or 4...

cameras during the time of year
the unit in question was vacated. It does take time to pull all those photos
& get them logged into the computer as that is a very busy time of year for
our company.
 
Please find attached photos of move
out charges for 2013 and 2014 for the unit in question. Please take a few
moments to compare the two sets of photos. Please find that the carpet was
replaced between the two residencies in 2013. Also please note the unit had to
have a complete painting after 2013 vacated of which both are evident of 2014
photos. Consolidated Property also replaced the carpet again after 2014 move
out due to pet urine odor. We had tried cleaning the carpet & using
deodorizer and an ozone machine but were unsuccessful in saving the carpet. The
disputing tenant did have a pet.
 
The dispute concerning the $300
security deposit and the $200 NON refundable pet fee are 2 totally different charges.
We explained to the tenant that the
Security Deposit and NON Refundable Pet Fee are separate at the time of signing
a pet agreement, as it is also stated in the Pet Addendum form that they sign. We
also explained this in conversation to the disputing tenant.
 
Per the charges: Tenants sign a
charges list for any item that is not cleaned prior to move out. All items are
listed separately. Carpet cleaning is on this list. We let ALL tenants know we
charge for carpet cleaning at move out. We do however follow the law of not
charging if a tenant has lived in a unit for 3 years or more for paint or
carpet cleaning unless there is repair needed for damage. We do notice that
tenants will mark items down on their move in check list that we are not
allowed to alter even if it is not factual.
 
Consolidated Property does not double
charge for fees. A separate charge on a Security Deposit reply form for the
same thing, such as cleaning, is because our system will deduct fees up to the
deposit amount. Once that amount is used up it will charge again for any
remaining fee still due.  The only time
we charge what may appear to be twice would be like carpet that was cleaned
then also for another carpet that may have had to be replaced in the same unit.
We charge per room for carpet and per room for paint as indicated on the
charges list signed by the tenant.
 
Concerning the cleanliness of the unit
at move in, we do not take photos after work has been done but we do check
units prior to move in. Consolidated Property Management will gladly email
photos for more clarity of either or both units upon request. As you review the
photos of both years & the comments of the disputing tenant, our hope is
that you may find in our favor. We are also sending a copy of the photos of
both 2013 and 2014, this letter, the Pet Addendum, copies of fees Consolidated
paid to turn the unit and the Move In-Move Out check list signed by disputing
tenant.
 
Thank you for your time in this
matter,
 
 
Sincerely,
 
CONSOLIDATED PROPERTY MANAGEMENT
1801 MAIN ST
LAFAYETTE, IN 47904
765-742-0195

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.You still have not acknowledged the move-in checklist that I gave you, when I moved in, indicating the grease, grime and dirt that was inthe apartment the day I moved in.  In addition, you still have not sent the pictures of the apartment that I lived in then moved out in 2014. However, you did send photosof the unit the year I did not live in it, with move out 2013, which does me no good.  I should not be responsible for the dirtsomeone left prior to me living there. I am still waiting for the 2014 photos. Also, I am still wondering which carpets had to be replaced?  You have not yet answered that question. In addition, I would like to know which rooms needed painted?  You still have not answered that question either. In each letter I send you, I ask these same questions, and each time you have not answered my questions.Please answer my questions, and send 2014 pics, so I can see exactly why you do not want to give me my refund.
Regards,
[redacted]