Consolidated Roofing, Inc.

8-16-15 Revdex.com Attn: Dispute Resolution Consultant RE: Complaint ID# *** Ms*** *** brought her Impala into our service department for the first time on 6-26-for an oil change service and part of our service is a no charge multi point visual
inspection of every vehicle that takes just a couple of minutes to make sure the components are either functioning properly as well as safe to driveFor example tires are checked for excess ware and correct pressure and air filters are checked to make sure they are clean and will function properlyI have told the service department I always want the no charge multi point inspection done on every vehicle for our customer's safety as well as the potential liability for our dealership if we neglected to notify our customers of any potentially unsafe conditionsI am sure that is why they did the inspection even when Ms*** did not want it doneDuring the inspection we do not loosen battery hold downs so I am not sure what happened with that but we could have correctly reinstalled the air cleaner, which we want to correctAny time a vehicle comes in for service we also check for any open recalls and we discovered there was an open recall in which GM requires the two ignition key openings be modified to complete and close the recallMs*** only had one of her two keys and we told her we could complete the recall when she brought in the second key so we could repair both of her keys at the same time to complete and close the recallSince the *** would have to come back with both keys to complete the recall we told them we would check and correct the air cleaner at that timeThe *** did not want to come back and one of our Managers set up a time to go to their location to check and correct and correct any installation concerns with the air cleanerJust before leaving our Manager called the *** to confirm he was on his way and the *** indicated it was not a good time and would need to reschedule and we have not heard from them sinceI apologize if we incorrectly installed the air filterSince the *** are close by we will still send someone out to check and correct the air filter installation and possibly complete the recall on both keys if they will contact any of our Service Managers or me at ###-###-#### to set up a mutually agreed time during our Monday thru Friday business hours. Sincerely, *** *** General Manager Thorobred Chevrolet Business phone ###-###-#### cc: File

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The last time we took my vehicle in we spoke to a salesman about trading it in and he offered us $7,less for a trade than the other dealerships we have spoken withAnd when my husband asked him about that he stated "well , the vehicle has issues"We were both stunned! We love the vehicle that's why we have kept trying to stay with ChevyMy car has been in the shop times in a little over a yearIt's a $66,vehicle, I have had to miss time from work and my kids activities because of this vehicleWe believe an extended warranty should be given to us. I have owned several vehicles and this dealership has the worst customer service I have ever seen.
Regards,
*** ***

Revdex.com As I mentioned in my previous 6-27-response Thorobred Chevrolet has repaired allof the concerns the ***es had with their Tahoe and I am unaware ofany remaining outstanding unresolved concerns with their TahoeThe Tahoe is covered by an excellent Chevrolet year or 36,mile bumper tobumper warranty and a year or 100,mile powertrain warrantyIf the***es decide to keep the Tahoe as a goodwill gesture I offered to sellthem an extended service contract at our employee cost.If the ***es want a no charge service contract I suggest they contact theChevrolet Customer Assistance Department at *** to see if Chevroletwill give them a no charge service contract. Sincerely, ***
***Vice President Thorobred Chevrolet cc:file

Mrs. [redacted] and her husband [redacted] purchased the new 2015 Chevrolet Tahoe from Thorobred Chevrolet on 3-1-14. The [redacted] have been to our service department several times for concerns related to the entertainment systems and some other components in the Tahoe and our service department...

repaired the components that were causing the concerns. Some of the electronic concerns the [redacted] described to our service department were intermitent and and our service department was unable to duplicate the concern while the Tahoe was here so we were not able to complete a repair. The [redacted] contacted Chevrolet to have Chevrolet repurchase the Tahoe and Chevrolet declined to repurchase the Tahoe.The Tahoe has been a very good product that is covered by an excellent 3 year or 36,000 mile bumper to bumper warranty and a 5 year or 100,000 mile powertrain warranty and our service department will continue to do our best to resolve any future concerns with the Tahoe as long as we can duplicate or diagnose the concern. If the [redacted] are interested in trading out of the Tahoe for a different vehicle I would give them the best goodwill deal I could on the trade-in and purchase of another vehicle. The [redacted] had 28,825 miles on the Tahoe  when it was in for service on 6-15-15 and the current bumper to bumper warranty expires at 36,000 miles. If the [redacted] decided to keep the Tahoe I would be willing to sell them an extended service contract at our employee cost to minimize any future repair expense.Sincerely,[redacted]Vice PresidentThorobred Chevroletcc: file

Mr. [redacted] came in to purchase a 2014 used Chevrolet Camaro we recently reduced the price to $16,598 and that was the initial price we told him the vehicle would be and that it would Not Be Certified at that price because of a recent price drop. We disclosed this at the time of the original...

negotiation and our web site stated - The GM Certified used warranty extension is optional, and may be an additional cost depending on the sale price. Mr. [redacted] signed the initial worksheet number 1 in the attachment for the $16,598 amount and initialed under Not Certified before he went to the finance department to do the final paperwork. Mr. [redacted] wanted the GM Certification and the price was increased by $462 to $17,060 to cover part of the additional cost of the GM Certification warranty and he signed the second worksheet number 2 and finalized the paperwork to purchase the car. Prior to receiving this complaint we had already issued our check number 91444 on 6-30-16 for $295.46 which included the $151.44 refund for the plate credit due on his 2009 Ford Truck trade-in and an over estimate for the plates Camaro on the retail purchase order. The salesperson indicated he was frustrated that even though the salesperson thought he had disclosed everything on the original worksheet number 1 the customer signed indicating the car was initially sold as Not Certified, and the salesperson should not have acted the way he did and we have counseled the salesperson about his behavior. I apologize to Mr. [redacted] and his wife for the salesperson's behavior which was wrong and for anything we did not make clear during the process to create the misunderstanding with the certification and the pricing. Sincerely, John S[redacted] General Manager Thorobred Chevrolet, Inc   Attachments cc:file