Sign in

Consolidated Sound Services

341 Schoolhouse Rd, Cummington, Massachusetts, United States, 01026

Sharing is caring! Have something to share about Consolidated Sound Services? Use RevDex to write a review
Reviews Audio Visual Equipment Repair Consolidated Sound Services

Consolidated Sound Services Reviews (%countItem)

The Repair Service Does Not Exist
I sent back a pair of Dt 770 pro 250 ohm Headphones. The headphones had this problem where there was absolutely no audio on the left ear. I emailed them for a return and they told me to send it to the address under the name:
341 Schoolhouse Road
Windsor, MA 01270
I used UPS to get my things delivered there, thinking this a real address and not checking if it was. UPS Shipment Tracking said I needed to confirm the address and give a new one and then I used google maps to find the address and come to find out it doesnt exist is just a bunch of tress.

You cant make this up this is a legit scam you cant call the number no one is ever on the line I want my headphones repaired and now I have them in a different state trying to go to an adress that doesnt exist.

+1

Great customer service and response time.
Dt 990 pro 250ohm driver arrived dead (right side voice coil wire detached)

Responded hastily, replaced driver, waiting on shipment, superfast response and friendly staff.

No complaints at all.

I contacted this company March 4th via email for a repair job service on a pair of DT-990 PRO headphones. I shipped the item out and it was delivered March 27th, Fedex info below. I reached out with several emails this past week and the emails were returned undelivered. I attempted to call the phone and go to the website and both are no longer in service. It seems this shop has just decided to close and keep products that they do not own essentially theft. I just want the item back or the cost of the item sent to me.

FedEx Ground
Ship To:
United Sound Services
RMA XXXXXX
341 Schoolhouse Rd
WINDSOR, MA XXXXX

Package ID: XXXXXX XX.27
Contents: Headphones
Tracking #XX XXX XXXXXX
Expected Arrival: Friday 03/XX XX:XX PM
Delivered: 03/XX XX:XXpm
Product_Or_Service: Beyerdynamics DT-990 PRO
Order_Number: XXXXXX

Desired Outcome

Other (requires explanation) I would like my product shipped back to me as it seems this business just closed shop and kept my product that they were to repair or give me the equivalent dollar value of $150 for Beyerdynamic Headphones DT-990 PRO 250ohm. https://north-america.beyerdynamic.com/dt-990-pro.html

Consolidated Sound Services Response • Jun 09, 2020

United Sound Services LLC (USS) was disbanded on March 31st 2020. Consolidated Sound Services (with whom you are communicating) took over as the authorized North American service provider for beyerdynamic USA and assumed responsibility for the pending repairs and service requests from USS. In the case of RMA XXXXXX, the repair request associated with Mr. B B, it seems his device was received in the midst of the transition and opening of our business. The device was delivered to us on 3/31/20 and repaired on 4/15/20.

Referral information was provided for all repair customers on the USS website and on the beyerdynamic USA website addressing the transition to the new service provider, Consolidated Sound Services. Due to the huge backlog of repairs we were faced with and the disorganization of record keeping from USS, some transactions have been and still are delayed.

We have contacted Mr. B and we have taken immediate action to resolve this issue. His device will be shipped back to him promptly upon receiving his payment. Mr. B has expressed satisfaction with this outcome to us.

Richard Jansen
Mason Bushway

I contacted this company March 4th via email for a repair job service on a pair of DT-990 PRO headphones. I shipped the item out and it was delivered March 27th, Fedex info below. I reached out with several emails this past week and the emails were returned undelivered. I attempted to call the phone and go to the website and both are no longer in service. It seems this shop has just decided to close and keep products that they do not own essentially theft. I just want the item back or the cost of the item sent to me.

FedEx Ground
Ship To:
United Sound Services
RMA XXXXXX
341 Schoolhouse Rd
WINDSOR, MA XXXXX

Package ID: XXXXXX XX.27
Contents: Headphones
Tracking #XX XXX XXXXXX
Expected Arrival: Friday 03/XX XX:XX PM
Delivered: 03/XX XX:XXpm
Product_Or_Service: Beyerdynamics DT-990 PRO
Order_Number: XXXXXX

Desired Outcome

Other (requires explanation) I would like my product shipped back to me as it seems this business just closed shop and kept my product that they were to repair or give me the equivalent dollar value of $150 for Beyerdynamic Headphones DT-990 PRO 250ohm. https://north-america.beyerdynamic.com/dt-990-pro.html

Consolidated Sound Services Response • Jun 09, 2020

United Sound Services LLC (USS) was disbanded on March 31st 2020. Consolidated Sound Services (with whom you are communicating) took over as the authorized North American service provider for beyerdynamic USA and assumed responsibility for the pending repairs and service requests from USS. In the case of RMA XXXXXX, the repair request associated with Mr. B B, it seems his device was received in the midst of the transition and opening of our business. The device was delivered to us on 3/31/20 and repaired on 4/15/20.

Referral information was provided for all repair customers on the USS website and on the beyerdynamic USA website addressing the transition to the new service provider, Consolidated Sound Services. Due to the huge backlog of repairs we were faced with and the disorganization of record keeping from USS, some transactions have been and still are delayed.

We have contacted Mr. B and we have taken immediate action to resolve this issue. His device will be shipped back to him promptly upon receiving his payment. Mr. B has expressed satisfaction with this outcome to us.

Richard Jansen
Mason Bushway

+1
Check fields!

Write a review of Consolidated Sound Services

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Consolidated Sound Services Rating

Overall satisfaction rating

Address: 341 Schoolhouse Rd, Cummington, Massachusetts, United States, 01026

Phone:

Show more...

Web:

This website was reported to be associated with Consolidated Sound Services.


This website was reported to be associated with Consolidated Sound Services.



E-mails:

Sign in to see

Add contact information for Consolidated Sound Services

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated