Consolidated Supply Company

To _ [redacted] Hello Nicole the inside salesman [redacted] wrote a response listed below, but I was aware of the situation and had [redacted] call our Rep [redacted] to contact the customerthat felt he was overchargedNumber one, we ordered the part to Ship UPS Red which our paper work clearly shows thatTwo, [redacted] was able to ship it out earlier and theydecided not us to change our shipping instructionsThree, once we were made aware of the problem we offered to credit the customer back the difference in freight costwhich he declined I am not sure how much more we could of done to make this right for the customerThe factory Rep called our customer and tried to inform him that [redacted] ***made that change on Frt shipment from UPS Red to ground not Consolidated Supply nor did they inform Consolidated Supply of the changeThe fact was he got the part a lot earlierfrom the estimated ship date given to us by [redacted] ***The truth about what happened on this shipment from [redacted] has been explained to our customer, but it seems he does not want to hear the truthIf you require further information such as the original P.Oshowing the shipping instructions please let me knowThanks, [redacted] September 17, Revdex.com[redacted] *** [redacted] ** *** The following is a summary of my customer service experience with Customer in question in regard to a complaint received on 9/11/On July 10, customer ordered a commercial plumbing part, [redacted] - [redacted] Clean out coverI called our vendor, [redacted] ***; C/O [redacted] representative, [redacted] ***, to get availability and cost for this itemI was told it would be up to working days to manufacture the part, then shipping afterI asked customer if he would like it as soon as possible after manufacturing and gave delivery options of next day air, 2nd day air, or standard groundHe said he needed it soon but next day air was too muchI offered 2ndday air, $45.00, which he agreed toI generated a purchase order, [redacted] , to the vendor with detailed delivery instructions and to ship 2nd day airI then generated an invoice and ran a transaction on his credit card for: $– Part $– Freight $ - Tax $– TotalOn July 20, customer received the part and then called and asked me to explain the freight charges I billed him forI explained to him what we had discussed and I was surprised to hear;1) That he already received the part 2) It was shipped standard ground.I told customer I would call the vendor, [redacted] ***, and tell him what the shipping process had transpired and to relay the customer’s concernsMr [redacted] said he would call customer and see what he could do Mr [redacted] called back and said customer was adamant about contacting the Revdex.com and Attorney General regarding the $he felt was a deliberate overcharge By Consolidated Supply and/or [redacted] ***On July 21, I called customer and asked him what my company could do make the situation right for him and offered him a refund for the freight charge differenceHe said no and stated he was going to contact the Revdex.com and Attorney GeneralSincerely, [redacted] ***Inside salesConsolidated Supply Thanks, [redacted] Br Manager Boise, Idaho Consolidated SupplyCell _ ###-###-####Office _ [redacted]

To _ [redacted] Hello Nicole the inside salesman [redacted] wrote a response listed below, but I was aware of the situation and had [redacted] call our Rep [redacted] to contact the customerthat felt he was overcharged. Number one, we ordered the part to Ship UPS Red which our paper work clearly...

shows that. Two, [redacted] was able to ship it out earlier and theydecided not us to change our shipping instructions. Three, once we were made aware of the problem we offered to credit the customer back the difference in freight costwhich he declined.  I am not sure how much more we could of done to make this right for the customer. The factory Rep called our customer and tried to inform him that [redacted]made that change on Frt shipment from UPS Red to ground not Consolidated Supply nor did they inform Consolidated Supply of the change. The fact was he got the part a lot earlierfrom the estimated ship date given to us by [redacted]. The truth about what happened on this shipment from [redacted] has been explained to our customer, but it seems he does not want to hear the truth. If you require further information such as the original P.O. showing the shipping instructions please let me know. Thanks, [redacted]   September 17, 2015  Revdex.com1[redacted] **
[redacted]  [redacted] The following is a summary of my customer service experience with Customer in question in regard to a  complaint received on 9/11/2015. On July 10, 2015 customer ordered a commercial plumbing part, [redacted]-** Clean out cover. I called our vendor, [redacted]; C/O [redacted] representative, [redacted], to get availability and cost for this item. I was told it would be up to 10 working days to manufacture the part, then shipping after. I asked customer if he would like it as soon as possible after manufacturing and gave delivery options of next day air, 2nd day air, or standard ground. He said he needed it soon but next day air was too much. I offered 2ndday air, $45.00, which he agreed to. I generated a purchase order, [redacted], to the vendor with detailed delivery instructions and to ship 2nd day air. I then generated an invoice and ran a transaction on his credit card for:                                      ...⇄ $128.31 – Part                                      ...⇄   $45.00 – Freight                                    �...⇄ $ 7.70 - Tax                                      �...⇄ $181.01 – TotalOn July 20, 2015  customer received the part and then called and asked me to explain the freight charges I billed him for. I explained to him what we had discussed and I was surprised to hear;1) That he already received the part                                       2) It was shipped standard ground.I told customer I would call the vendor, [redacted], and tell him what the shipping process had transpired and to relay the customer’s concerns. Mr. [redacted] said he would call customer and see what he could do.  Mr. [redacted] called back and said customer was adamant about contacting the Revdex.com and Attorney General regarding the $33.50 he felt was a deliberate overcharge By Consolidated Supply and/or [redacted]. On July 21, 2015 I called customer and asked him what my company could do make the situation right for him and offered him a refund for the freight charge difference. He said no and stated he was going to contact the Revdex.com and Attorney General. Sincerely,  [redacted]Inside salesConsolidated Supply                                     ...⇄ Manager Boise, Idaho Consolidated SupplyCell _ ###-###-####Office _ [redacted]