We tried a few times to call her, when she didn't respond, we sent a crew out to her house and she told the crew she had someone else fix the issue There is nothing we can do for herRobin R***Office Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Out of good faith Comfort Windows has decided to move forward in the customers favor to replace the door frame and provide labor at no chargeWe remain convinced this entry door was compromised due to a forced entry Neither Comforts or the manufactures warranties covers damage in any wayThe customer is aware of our decision and is pleasedThe new door frame has been orderedThank you
Attached is a picture of the damage to the entry door frame Comfort sold 11/14/and installed on 1/25/Address where door was installed is: ** *** *** *** ** ***The initial call for service was received 8/09/There have been no calls for service or complaints of any kind
prior to 8/09/This is a rental home, the tenant is who called Comfort Syracuse to say “the door is not latching properly”Also attached is a copy of our warranty to the home ownerNowhere in our warranties does Comfort Windows take responsibility for damageWe expressed to the tenant and the home owner that it appears as if the door experienced “forced entry”Comfort Windows takes our product, installs, and our warranties very seriouslyWe sent the home owner an estimate to have the frame replaced with laborThe total cost is $We would like to move forward with this so this rental home can be secure againThank you ***
Joe *** Service Manager Comfort Window Co., Inc** ***
** ***
** ***
I apologize I did not respond quicker. The customer chose to have the job move forward and we completed the majority of the work on 9/11/15, we are waiting for the customer to move a gas line so we can complete the job in full.Should you need any further information, please let me know.Thank...
youRespectfullyRobin R[redacted]Office ManagerComfort Window Co., Inc.
We tried a few times to call her, when she didn't respond, we sent a crew out to her house and she told the crew she had someone else fix the issue. There is nothing we can do for her. Robin R[redacted]Office Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We tried a few times to call her, when she didn't respond, we sent a crew out to her house and she told the crew she had someone else fix the issue There is nothing we can do for herRobin R***Office Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Out of good faith Comfort Windows has decided to move forward in the customers favor to replace the door frame and provide labor at no chargeWe remain convinced this entry door was compromised due to a forced entry Neither Comforts or the manufactures warranties covers damage in any wayThe customer is aware of our decision and is pleasedThe new door frame has been orderedThank you
Attached is a picture of the damage to the entry door frame Comfort sold 11/14/and installed on 1/25/Address where door was installed is: ** *** *** *** ** ***The initial call for service was received 8/09/There have been no calls for service or complaints of any kind
prior to 8/09/This is a rental home, the tenant is who called Comfort Syracuse to say “the door is not latching properly”Also attached is a copy of our warranty to the home ownerNowhere in our warranties does Comfort Windows take responsibility for damageWe expressed to the tenant and the home owner that it appears as if the door experienced “forced entry”Comfort Windows takes our product, installs, and our warranties very seriouslyWe sent the home owner an estimate to have the frame replaced with laborThe total cost is $We would like to move forward with this so this rental home can be secure againThank you ***
Joe *** Service Manager Comfort Window Co., Inc** ***
** ***
** ***
I apologize I did not respond quicker. The customer chose to have the job move forward and we completed the majority of the work on 9/11/15, we are waiting for the customer to move a gas line so we can complete the job in full.Should you need any further information, please let me know.Thank...
youRespectfullyRobin R[redacted]Office ManagerComfort Window Co., Inc.
We tried a few times to call her, when she didn't respond, we sent a crew out to her house and she told the crew she had someone else fix the issue. There is nothing we can do for her. Robin R[redacted]Office Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]