Constar Financial Services, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.When I called [redacted] at my 1st suspicion that this company is sending out collections fraudulently and keeping any moneys sent to them by folks that don't know any better, [redacted] told me they had not sent my account to collections and my name was not associated with any over due debts Therefore, I'd like to know the details as to why my name and address were on a collection notice I assume it's because Empereon Marketing/ [redacted] is fishing for unsuspecting people who will send in their money without questioning the fraudulent attempt to collect a non-existent debt It's a perfect crime as if the person complains then they just say, "So sorry, it's not your debt We'll contact [redacted] and you can consider the issue resolved" and everybody moves on with their lives I think this company should be audited to see if in fact they are perpetrating fraud and collecting money illegally form unsuspecting people who don't know any better What are the safeguards to protect "customers" like myself? Regards, [redacted]

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Constar Financial Services, LLC disputes the allegations made by Ms [redacted] in this complaint At no time did Constar ever state or allude to that the debt for which we were collecting was based on a contract between Ms [redacted] and Constar The debt is owed to our client, Harley -Davidson and attached is the “Promissory Note and Security Agreement” that was executed by her on April 13, 2015.This account has been closed and returned to Harley-Davidson.Joe A [redacted] CCCO,CRCP,CIA Chief Compliance Officer Constar Financial Services LLC

Please find attached Constar's reply to Ms. K [redacted] complaint. RE: Roweena [redacted] K [redacted] Complaint 10: [redacted] To whom it my concern:I have reviewed the above referenced complaint and Constar FinancialServices, LLC denies taking any money from the consumer's bank... account. As a professional debt collector, we are fully aware of the law and would not levy a consumer's bank account without having proper authority to do so.Please don't hesitate to contact me at joe. [redacted] .com if you have any additional questions.

I have not received the payment arrangement in writing from Constar financial I do not accept their response until I actually receive the document as promised

To whom it may concern:After full review of account and recording the representative attempted to verify the consumer’s email which he stated was incorrect and then his *** user ID which he stated was incorrectAt this point during the call the representative attempted to verify the address to
ensure we were speaking to the correct person which consumer stated he would not provide any more information to our company Consumer did request information sent to him No other personal information was requested from consumer during the phone call Constar did attempt to send a letter to the consumer at the address on file however the letter was rejected at the mail vendor due to apartment numberThe account has now been closed at our office and referred back to ***If Mr*** has additional questions he can contact the trust and safety department with *** at ***Constar Financial Services is not a credit bureau reporting company*** *** *** ** ***If you should have any further questions please reach out to me

Empereon Marketing has received and reviewed Ms***’s requestAfter researching Ms***’s number we have found the following: The number on the allegation *** was placed onto the Do Not Call list 09/10/2012 We also located *** that was
requested on the Do Not Call list on 05/27/2015, the day of the complaint was received. No further calls have been placed to Ms*** according to the phone numbers we haveIf there are other numbers we need to include Ms*** will have to provide in order to completely comply with her request of no further attempts to contact herIf I can be of any further assistance, please do not hesitate to contact me at *** ***

Constar Financial Services has reviewed and investigated the complaint filed by Ms***.Initially, we apologize to Ms*** for the lack of response to her earlier inquiriesA letter confirming her payment arrangement has been sent to herShe should be advised that, any request for a payment
deferment of any type needs to be addressed to Navient directlyFinally, Constar does not report Navient accounts to any credit reporting agency, therefore we cannot change any information on Ms*** credit history. Thanks. Best regards, Joe A*** CCCO,CRCP,CIAChief Compliance OfficerConstar Financial Services LLC

We have investigated the complaint filed by Mr***As part of the investigation, we listened to the recordings of the telephone calls with Mr*** conducted on July and July 31. In his narrative, Mr*** fails to mention that, when he spoke with our office on July 13, he never
confirmed with the representative that he accepted our settlement offerInstead, he told the representative that he would call back the following day with his checking account informationHe did not call back, but proceeded to send his payment, without any communication to us of settlement offer acceptance, to our former addressHad he called as he committed to do, we would have given him the correct mailing address. He also would have been told that the settlement offer was only good through the end of business on July 31. Our client Hyundai has authorized us to accept Mr***’s payment of $as settlement in full of this accountA letter stating the same has been sent to Mr*** Best regards, Joe A*** ***Chief Compliance OfficerConstar Financial Services LLC

"Constar Financial Services has reviewed the complaint filed by Mr*** We apologize for not fulfilling our commitment to Mr***Unfortunately, our internal processes were not followed which caused the delay in sending the letterOur records indicate that the letter was sent to him
on February 20." Thanks and best regards Joe A*** CCCO, CRCP,CIA Chief Compliance Officer Constar Financial Services, LLC

Ms*** letter has been mailed, if there is a fax or email address she would like us to use, please forward this information to our officeOur initial payment arrangement letter includes a month payment plan, once the payment plan is completed Constar will provide a current payment letter for the next months Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThe only complaint I have is I did not receive any promissory note from April as they stated
Regards,
*** ***

After reviewing the allegations we have closed and returned Mr***’s account to ***Any further concerns should be sent to *** directly at ***.If you should have any further questions please reach out to me

Constar Financial Services has reviewed Mr. [redacted] complaint.   Mr. [redacted] states that we refuse to speak with Hyundai Motor Finance (“Hyundai”), however this account was placed in our office for collections by Hyundai on October 24th of this year. If Mr. [redacted] has any written documentation...

from the dealer substantiating his claim of non-responsibility for end of term liabilities, we request that he immediately send it to us and we will forward his dispute to Hyundai.     Best regards,   Joe A[redacted] Chief Compliance Officer Constar Financial Services LLC[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. One note - I was called twice on July 15, 17, and 20, not just once on July 20 as the response states.
Regards,
[redacted]

July 28, 2015Revdex.comAttention: Dispute Resolution[redacted]RE: [redacted] ID #: [redacted] To whom it may concern:Empereon Marketing has received and reviewed Mr. [redacted] request.After researching Mr. [redacted] concern, we found that Empereon made...

contact one time on 7/20/2015. The number located was ###-###-#### and has been placed onto the Do Not Call list on 07/27/2015, the day of the complaint was received. No further calls have been placed to Mr. [redacted] according to the phone numbers we have on file.If there are other numbers we need to include in the do not call request Mr. [redacted] will have to provide in order to completely comply with his request of no further attempts to contact him.If I can be of any further assistance, please do not hesitate to contact me at ###-###-####.

Constar Financial Services, LLC disputes the allegations made by Ms. [redacted] in this complaint.  At no time did Constar ever state or allude to that the debt for which we were collecting was based on a contract between Ms. [redacted] and Constar.  The debt is owed to our client, Harley...

-Davidson and attached is the “Promissory Note and Security Agreement” that was executed by her on April 13, 2015.This account has been closed and returned to Harley-Davidson.Joe A[redacted] CCCO,CRCP,CIA Chief Compliance Officer Constar Financial Services LLC

Please find attached Constar's reply to Ms. K[redacted] complaint. RE:     Roweena * K[redacted]Complaint 10:[redacted]To whom it my concern:I have reviewed the above referenced complaint and Constar FinancialServices, LLC denies taking any money from the consumer's bank...

account. As a professional debt collector, we are fully aware of the law and would not levy a consumer's bank account without having proper authority to do so.Please don't hesitate to contact me at  joe.[redacted].com if you have any additional questions.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]