Constellation Brands

I believe I put this in the complaint, $

RE: ID# [redacted] – Black Box Wines Dear Sir or Madam: Thank you for forwarding the letter regarding a complaint that was submitted on 3/10/and was assigned an ID of [redacted] The inquiry involved our Black Box wines brand The information received regarding Ms [redacted] has been reviewed by our Consumer Affairs Department I was informed that Ms [redacted] has spoken to our Consumer Affairs Team and our Consumer Affairs Manager followed up to ensure her complaint was resolved Ms [redacted] was provided a refund for her purchase and she was pleasedWe would like to assure you and Ms [redacted] that we appreciate the support of Black Box and apologize for the delay in responding to her inquiry If you have any additional questions, please feel free to contact me at [redacted] Sincerely, Michelle [redacted] Promotions Compliance Manager Black Box Wines

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Yes I received the check for $ I have not cashed it as I just received it I imagine it is good, if not I'll contact you Thanks Revdex.com, couldn't have succeeded without you as they were ignoring me and my contacts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I'm not sure why they didn't respond to you, but they went ahead and refunded me. You can add that I guess.Thanks for your help!***

Regarding:
Customer Information: *** *** *** ** *** ** *** *** * ** *** *** *** *** *** *** ***
To Whom It May Concern:
Regarding the above consumer, we have investigated this matter and determined that the consumer had been providing our
fulfillment vendor with an incorrect product UPC for multiple Corona Mail-in-rebates
To resolve the matter, we are issuing this consumer a rebate check in the amount of $per his request immediately
Please advise if you require further information from us to settle this matter

Please see attached in regards to ID#[redacted].  Please feel free to contact me with any questions or concerns.  Thank you.Dear Sir or Madam:We are in receipt of your letter dated December 30, 2015 regarding a complaint that was submitted on 12/29/2015 and was assigned an ID of...

[redacted].  The inquiry involved our Woodbridge by Robert [redacted] wine brand. The information received from Mr. and Mrs. [redacted] has been reviewed by our Consumer Affairs Department and was forwarded to our Legal Department. The mail-in rebate submitted by Mr. and Mrs. [redacted] stated “”Offer valid only for U.S. residents of legal drinking age. Void where prohibited.”  Mr. and Mrs. [redacted] purchased our wine in New Hampshire and obtained the mail-in offer in New Hampshire where the offer is legal.  She then traveled to Maine where that same rebate is prohibited, and thus “void”. Our fulfillment company is provided with detailed information regarding which States are not legal/valid.  Mr. and Mrs. [redacted]’s state of residence, Maine, does not permit Mail-In rebates.  At the time, we did not list the States that were not permitted to participate in this rebate.  We have since changed our offers to note the specific States where our offers are valid.  If a consumer notifies us that they were denied and the State they purchased and received the rebate from are valid, we will honor as we have done for Mr. and Mrs. [redacted]. We would like to assure you and Mr. & Mrs. [redacted] that we appreciate the support of Woodbridge by Robert [redacted] wines and apologize for any misunderstanding.  Due to the nature of our business, alcohol beverage, we have to have strict constraints over our refund offers to ensure that we remain in compliance with each State’s regulations and statutes. If you have any additional questions regarding the Woodbridge by Robert [redacted] mail-in rebate offer, please feel free to contact me at [redacted].Sincerely,Michelle [redacted] Promotions Compliance Manager Woodbridge by Robert [redacted] Wines

Yes I received the check for $10.00.  I have not cashed it as I just received it.  I imagine it is good, if not I'll contact you.  Thanks Revdex.com, couldn't have succeeded without you as they were ignoring me and my contacts.

Our consumer affairs representative reached out to this consumer on January 26, 2016 via email.  We sent the consumer a $10 courtesy rebate check to ensure that his original complaint was addressed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

[redacted] called and let me know that he did receive his rebate check. Believes our call enticed them to mail it.

RE:  ID#[redacted]– Black Box Wines Dear Sir or Madam: Thank you for forwarding the letter regarding a complaint that was submitted on 3/10/2017 and was assigned an ID of [redacted].  The inquiry involved our Black Box wines brand.  The information received regarding Ms. [redacted] has been...

reviewed by our Consumer Affairs Department.  I was informed that Ms. [redacted] has spoken to our Consumer Affairs Team and our Consumer Affairs Manager followed up to ensure her complaint was resolved.  Ms. [redacted] was provided a refund for her purchase and she was pleased. We would like to assure you and Ms. [redacted] that we appreciate the support of Black Box and apologize for the delay in responding to her inquiry.  If you have any additional questions, please feel free to contact me at [redacted] Sincerely, Michelle [redacted] Promotions Compliance Manager Black Box Wines.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I believe I put this in the complaint, $4