Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This seems to be the problem that I am having! No one is listening to what I'm saying! I had informed "EVERY SINGLE PERSON" that I was in touched with multiple times I DID NOT RECIEVE A LETTER FROM THE BOROUGH regarding this Sayreville Electric Aggregation Program! SO HOW COULD I ELECT TO OPT OUT IF I AM NOT INFORMED! Immediately upon receiving the only letter I received on Sat10/03/from JCP&l informing me "I had" elected to switch to Constellation, I called every phone number on the letter to inform them I did no such thing and informed them to remove me and I refused to participate or be part of Constellation energy companyI informed them I had done business with JCP&L for many years and was very satisfied with their service and would had never switchedI insisted they place me on their no call no mailing listI also informed them not to bill me and to escalate this mater immediatelyI was very adamant that they remove me from their list and company immediatelyI spoke with many different people on many different days and informed them multiple times to remove meI told them they hijacked my account without my permission! They refused to take NO for an answerThey were persistent and diligent about keeping me on and informed me they would have to bill me billing cycle before they switch meI was also adamant that they do not do this! They had plenty of time to remove me which they refused to doI reached out to many different people and it seemed futileI googled this company and they came up with many frustrated customers and poor reviewsIt seemed to me many of them had similar experienceslike I was going throughI don't understand how this can be and how they are allowed to do this? The other concerns I have is the grace period they allow you to opt outThe letter I received on 10/3/was dated 09/25/That's an day differenceThe letter states "if you would like to cancel this supplier, please contact us within days of the date of this letter." How could I contact them in days when I received the letter days later? When I called on 10/3/and informed them I did not switch the accountThat this was a lieI told them I did not want to switch my supplierConstellation then advised me to contact the utility to request an enrollment rescindWhen I contacted JCP&L, Rhonda informed me it was not letting her to rescind my account and that I would have to contact the 3rd party to remove the holdI felt like I was being played and wasting timeThe story kept changing and I was let to believe they would cancel my accountI received messages on my home phone from Joan at Constellation informing me they had canceled my accountWhen I confirmed this with JCP&L the informed me I would receive billing cycle from ConstellationHow COULD this happen?? How could anyone force you to do business with them if you refused in the first place? The question I have for the borough and for Constellation is, if I saved the letter that was sent to me from 08/1/informing the residents of borough of Sayreville about the energy aggregation program in effect at that time and I opted out then and have all the details and opt out confirmation, then why wouldn't I have the one they said they sent me for year 2015? If I had received a letter I would have done the same and definitely had kept it and filed it with the oneSo again, I must say, my account was scammed and hijacked! by this company! And I am forced to do business against my own will, even after I refused to many times over, and no one can or did anything to stop itI just went around in circles until the time ran out! This has caused me a lot of aggravation, sadness and left me feeling distressed! II have lost lots of sleep and time over this matterIt also has left me scarred and untrusting of othersI am lost for words about this! Regards, [redacted]
During the opt-out period for the Borough of Sayreville Electric Aggregation Program, Constellation did not receive an opt-out request for this customer's accountOn 9/26/the utility had accepted the enrollment On 10/the customer contacted our call center, she was advised to contact the utility to request an enrollment rescind; Constellation’s drop may cause the account to invoice for bill cycleOn 10/the customer contacted our call center requesting to rescind the enrollment, she spoke to multiple agentsEach agent explained that the drop initiated may cause the account to invoice for bill cycle because the enrollment rescind period had endedOn 10/the utility communicated a successful drop with an effective date of 11/Please note there is no early termination fee with this program and the customer's contact information has been added to our internal do not contact list Thanks, [redacted] - Customer Care
This company is terrible, they basically put you on their plan unless you opt out They charge double of what your service provider charges, it's a total scam I wish I could collect back all the money that was paid to them They are ripping people off and should not be allowed to do business My electric bill is double what it should be DO NOT do business with this company
Automatically switch to constellation unless you opt outLetter came at Christmas time Dec and looked like junk mail Online opt out web page doesn't work so then you have to call and wait on hold They ask you for private national grid info, but then if you refuse they can do it with home addressVery shady !
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This seems to be the problem that I am having! No one is listening to what I'm saying! I had informed "EVERY SINGLE PERSON" that I was in touched with multiple times I DID NOT RECIEVE A LETTER FROM THE BOROUGH regarding this Sayreville Electric Aggregation Program! SO HOW COULD I ELECT TO OPT OUT IF I AM NOT INFORMED! Immediately upon receiving the only letter I received on Sat10/03/from JCP&l informing me "I had" elected to switch to Constellation, I called every phone number on the letter to inform them I did no such thing and informed them to remove me and I refused to participate or be part of Constellation energy companyI informed them I had done business with JCP&L for many years and was very satisfied with their service and would had never switchedI insisted they place me on their no call no mailing listI also informed them not to bill me and to escalate this mater immediatelyI was very adamant that they remove me from their list and company immediatelyI spoke with many different people on many different days and informed them multiple times to remove meI told them they hijacked my account without my permission! They refused to take NO for an answerThey were persistent and diligent about keeping me on and informed me they would have to bill me billing cycle before they switch meI was also adamant that they do not do this! They had plenty of time to remove me which they refused to doI reached out to many different people and it seemed futileI googled this company and they came up with many frustrated customers and poor reviewsIt seemed to me many of them had similar experienceslike I was going throughI don't understand how this can be and how they are allowed to do this? The other concerns I have is the grace period they allow you to opt outThe letter I received on 10/3/was dated 09/25/That's an day differenceThe letter states "if you would like to cancel this supplier, please contact us within days of the date of this letter." How could I contact them in days when I received the letter days later? When I called on 10/3/and informed them I did not switch the accountThat this was a lieI told them I did not want to switch my supplierConstellation then advised me to contact the utility to request an enrollment rescindWhen I contacted JCP&L, Rhonda informed me it was not letting her to rescind my account and that I would have to contact the 3rd party to remove the holdI felt like I was being played and wasting timeThe story kept changing and I was let to believe they would cancel my accountI received messages on my home phone from Joan at Constellation informing me they had canceled my accountWhen I confirmed this with JCP&L the informed me I would receive billing cycle from ConstellationHow COULD this happen?? How could anyone force you to do business with them if you refused in the first place? The question I have for the borough and for Constellation is, if I saved the letter that was sent to me from 08/1/informing the residents of borough of Sayreville about the energy aggregation program in effect at that time and I opted out then and have all the details and opt out confirmation, then why wouldn't I have the one they said they sent me for year 2015? If I had received a letter I would have done the same and definitely had kept it and filed it with the oneSo again, I must say, my account was scammed and hijacked! by this company! And I am forced to do business against my own will, even after I refused to many times over, and no one can or did anything to stop itI just went around in circles until the time ran out! This has caused me a lot of aggravation, sadness and left me feeling distressed! II have lost lots of sleep and time over this matterIt also has left me scarred and untrusting of othersI am lost for words about this! Regards, [redacted]
During the opt-out period for the Borough of Sayreville Electric Aggregation Program, Constellation did not receive an opt-out request for this customer's accountOn 9/26/the utility had accepted the enrollment On 10/the customer contacted our call center, she was advised to contact the utility to request an enrollment rescind; Constellation’s drop may cause the account to invoice for bill cycleOn 10/the customer contacted our call center requesting to rescind the enrollment, she spoke to multiple agentsEach agent explained that the drop initiated may cause the account to invoice for bill cycle because the enrollment rescind period had endedOn 10/the utility communicated a successful drop with an effective date of 11/Please note there is no early termination fee with this program and the customer's contact information has been added to our internal do not contact list Thanks, [redacted] - Customer Care
This company is terrible, they basically put you on their plan unless you opt out They charge double of what your service provider charges, it's a total scam I wish I could collect back all the money that was paid to them They are ripping people off and should not be allowed to do business My electric bill is double what it should be DO NOT do business with this company
Automatically switch to constellation unless you opt outLetter came at Christmas time Dec and looked like junk mail Online opt out web page doesn't work so then you have to call and wait on hold They ask you for private national grid info, but then if you refuse they can do it with home addressVery shady !