ConstructConnect

Please find our response below & let us know if anything else is needed We appreciate the opportunity to address this challenge After reviewing our customer records, we will be refunding the payment immediately The customer had informed us in prior conversations that they were unsure about their decision to renew, however, as with all customers our finance team issues a quote (or preliminary invoice) at the time of renewal This customer was under no obligation to renew or pay the quote, as they were not included in our auto-renewal program While normally a payment, combined with ongoing usage of the product (as is the case here) would warrant an intent to renew the service, we recognize that the customer did reach out to us prior to their renewal date, which uncovered this error Therefore, as previously stated, we will be issuing a refund of monies paid towards the renewalAdditionally, we have engaged with our team members to ensure these types of situations, while rare, should be escalated to leadership in the future Thanks, Terah V [redacted] VP of Customer Success ConstructConnect Edwards Rd, suite Cincinnati, OH phone: [redacted] ext ***

I am an estimator have been for 10 years. Made a grave error in judgement and was sold on a pitch from construction connect. Only a week in and deeply regretting getting this software. Things like entering a job and finding trades and subs to bid on that trade are slow clunky, the CSI trade codes don't seem to matter, and when I have brought this up to construction connect get told that it is on the subs to correctly fill out their info (not what was pitched at sale tie of curse). The system lacks the control that other (bidmail) provide for half the cost. They limit you seeing only 10 subs per page per trade (which would be fine if those ten actually were for the trade selected). They do make any effort to corral subs into their correct CSI codes. I am in the process to looking to any option to re-coop our investment in this terrible system. It was launched before is was ready!

At iSqFt we value each and every one of our customers, and believe in creating a customer for life cultureWe take this complaint very seriously and will strive to resolve this issue as quickly as possible. Thank you,

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

At iSqFt we value each and every one of our customers, and believe in creating a customer for life cultureWe take this complaint very seriously and will strive to resolve this issue as quickly as possible. Thank you,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you to the business for taking such a serious look at the situation, and ultimately treating the customer so well.
Regards,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Please find our response below & let us know if anything else is needed. We appreciate the opportunity to address this challenge After reviewing our customer records, we will be refunding the payment immediately The customer had informed us in prior conversations that
they were unsure about their decision to renew, however, as with all customers our finance team issues a quote (or preliminary invoice) at the time of renewal This customer was under no obligation to renew or pay the quote, as they were not included in our auto-renewal program While normally a payment, combined with ongoing usage of the product (as is the case here) would warrant an intent to renew the service, we recognize that the customer did reach out to us prior to their renewal date, which uncovered this error Therefore, as previously stated, we will be issuing a refund of monies paid towards the renewal. Additionally, we have engaged with our team members to ensure these types of situations, while rare, should be escalated to leadership in the future. Thanks, Terah V*** VP of Customer Success ConstructConnect Edwards Rd, suite 800 Cincinnati, OH 45209 phone: *** ext ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you to the business for taking such a serious look at the situation, and ultimately treating the customer so well. 
Regards,
[redacted]

Please find our response below & let us know if anything else is needed.  We appreciate the opportunity to address this challenge.  After reviewing our customer records, we will be refunding the payment immediately.  The customer had informed us in prior conversations that...

they were unsure about their decision to renew, however, as with all customers our finance team issues a quote (or preliminary invoice) at the time of renewal.  This customer was under no obligation to renew or pay the quote, as they were not included in our auto-renewal program.  While normally a payment, combined with ongoing usage of the product (as is the case here) would warrant an intent to renew the service, we recognize that the customer did reach out to us prior to their renewal date, which uncovered this error.  Therefore, as previously stated, we will be issuing a refund of monies paid towards the renewal. Additionally, we have engaged with our team members to ensure these types of situations, while rare, should be escalated to leadership in the future.   Thanks,  Terah V[redacted] VP of Customer Success ConstructConnect 3825 Edwards Rd, suite 800 Cincinnati, OH 45209 phone: [redacted] ext [redacted]