Construction Enterprise

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because: Why was offered an extended warrantyThe company offering the warranty would not cover the hybrid batteryAnd as we all know the hybrid battery is the most important part of the carI do have a recorded phone call conversation between me and the company offering extended warranty making that statement.? So regardless if I did purchase your extended warranty it when the matterThe battery would still need to be replacedThe most baffling part of this whole situation is that you guys are selling high mileage hybrid cars, with no hybrid technician and no warranty company willing to cover the cars Regards, [redacted]

HELLOTHIS COSTUMER PURCHASED VEHICLE WE DID OFFER HIM EXTENDED WARRANTY BUT HE REFUSED ITHE DID TEST DROVE IT BEFORE PURCHASING , WE DID MD INSPECTED VEHICLEUNTIL HE PURCHASED THIS VEHICLE , THIS VEHICLE NEVER HAD A CHECK ENGINE LIGHT AND WHO KNOW IT WHAT HE IS DONE WITH THIS VEHICLE? SINCE HE GET IT WE HAVE DONE IT WHATEVER WE CAN DO FOR HIS VEHICLE , SAME AS ANY OTHER OUR VEHICLE IN OUR DEALERSHIP

HelloThis customer , as every other customer , knew that he buying vehicle from us AS-ISEvery customer test-drove vehicle before purchasing and knew that when he left with a vehicle from our dealership vehicle was driving perfectWe do not force nobody to buy a vehicle We check every vehicle before sale and inspecting them Anyway, all our vehicles are used vehiclesWe can not take responsibility for vehicles when they leave our lotWe do not force nobody to buy a vehicle , we had vehicles with lower mileage but of course with higher price

From: Resad Balic< [redacted] >Date: Fri, Dec 30, at 12:PMSubject: Complaint # [redacted] To: " [redacted] " < [redacted] >Hellowe, Balic Auto's INC, do not know why this complain is still thereWe did fix a problem within days because costumer did bring vehicle back next day

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Why was offered an extended warrantyThe company offering the warranty would not cover the hybrid batteryAnd as we all know the hybrid battery is the most important part of the carI do have a recorded phone call conversation between me and the company offering extended warranty making that statementSo regardless if I did purchase your extended warranty it when the matterThe battery would still need to be replacedThe most baffling part of this whole situation is that you guys are selling high mileage hybrid cars, with no hybrid technician and no warranty company willing to cover the cars Regards, [redacted]

HELLOTHIS COSTUMER PURCHASED VEHICLE WE DID OFFER HIM EXTENDED WARRANTY BUT HE REFUSED ITHE DID TEST DROVE IT BEFORE PURCHASING , WE DID MD INSPECTED VEHICLEUNTIL HE PURCHASED THIS VEHICLE , THIS VEHICLE NEVER HAD A CHECK ENGINE LIGHT AND WHO KNOW IT WHAT HE IS DONE WITH THIS
VEHICLE SINCE HE GET IT WE HAVE DONE IT WHATEVER WE CAN DO FOR HIS VEHICLE , SAME AS ANY OTHER OUR VEHICLE IN OUR DEALERSHIP

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** * The company has worked with us and we are good now Thank you

All our vehicles are MD Inspected and checked before saleWhat happened in this case we can't take responsibility for this caseEvery customer test drive vehicle before purchasing , we offering to customer to vehicle be checked by mechanic of their choiceVehicle was in great conditionFor every
customer is offered Extended warranty ( different Warranty companies) Customer did get Warranty from AUL Warranty company for months , we paid for itWhat happened after customer drive off from our dealership we can not be responsibleWhat happened with *** we do not take responsibility for their actions

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because:
I purchased the vehicle with the impression that I would have a warranty that covers issues that it needs to coverIt has now been about 1/months and I have had issues with the vehicle that neither warranty would coverI have been without an active warranty for over a month nowWarranties are expected to cover issues that ariseI feel that I have been the victim of bait-and-switch business operations and should receive compensation for the money put out for repairs that should have been covered under warranty
***
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** * The company has worked with us and we are good now Thank you

From: Resad BalicDate: Fri, Dec 30, at 12:PMSubject: Complaint #***To: "***" Hellowe, Balic Auto's INC, do not know why this complain is still thereWe did fix a problem within days because costumer did
bring vehicle back next day.

HELLOI AM VERY SUPRISED BY COMPLAINT FROM THIS CUSTOMERWHATEVER SHE SAID IT IS A LIEWE DID MD INSPECTION AND WE HAVE DONE MORE FOR THIS CUSTOMER THAN WE NEEDED TO ( WE HAVE ALL PROOFS FOR WORK WHAT WE WERE DONE FOR THIS VEHICLE)INSPECTION IS DONE BY MD CERTIFIED INSPECTOR AND THIS INSPECTOR
HAVE GOOD REPUTATION . WE OFFER HER A WARRANTY BUT SHE REFUSEDBY MARYLAND LAW EVERY VEHICLE WHICH HAVE MORE THAN MILES OR OLDER THAN YEARS IS SOLD BUT AGAIN WE OFFERED HER A WARRANTYVEHICLE WAS IN GODD CONDITION BUT WE ARE NOT RESPONSIBLE FOR CUSTOMER'S DRIVING WHEN THEY LEAVE WITH A VEHICLE FROM OUR DEALERSHIP. IF ANYBODY NEED MORE INFORMATION OUR CONTACT NUMBERS ARE AVAILABLE BALIC AUTO'S INC

HELLOI AM VERY SUPRISED BY COMPLAINT FROM THIS CUSTOMERWHATEVER SHE SAID IT IS A LIEWE DID MD INSPECTION AND WE HAVE DONE MORE FOR THIS CUSTOMER THAN WE NEEDED TO ( WE HAVE ALL PROOFS FOR WORK WHAT WE WERE DONE FOR THIS VEHICLE)INSPECTION IS DONE BY MD CERTIFIED INSPECTOR AND THIS INSPECTOR
HAVE GOOD REPUTATION . WE OFFER HER A WARRANTY BUT SHE REFUSEDBY MARYLAND LAW EVERY VEHICLE WHICH HAVE MORE THAN MILES OR OLDER THAN YEARS IS SOLD BUT AGAIN WE OFFERED HER A WARRANTYVEHICLE WAS IN GODD CONDITION BUT WE ARE NOT RESPONSIBLE FOR CUSTOMER'S DRIVING WHEN THEY LEAVE WITH A VEHICLE FROM OUR DEALERSHIP. IF ANYBODY NEED MORE INFORMATION OUR CONTACT NUMBERS ARE AVAILABLE BALIC AUTO'S INC

All our vehicles are MD Inspected and checked before saleWhat happened in this case we can't take responsibility for this caseEvery customer test drive vehicle before purchasing , we offering to customer to vehicle be checked by mechanic of their choiceVehicle was in great conditionFor every
customer is offered Extended warranty ( different Warranty companies) Customer did get Warranty from AUL Warranty company for months , we paid for itWhat happened after customer drive off from our dealership we can not be responsibleWhat happened with *** we do not take responsibility for their actions

HELLOTHIS COSTUMER PURCHASED VEHICLE WE DID OFFER HIM EXTENDED WARRANTY BUT HE REFUSED ITHE DID TEST DROVE IT BEFORE PURCHASING , WE DID MD INSPECTED VEHICLEUNTIL HE PURCHASED THIS VEHICLE , THIS VEHICLE NEVER HAD A CHECK ENGINE LIGHT AND WHO KNOW IT WHAT HE IS DONE WITH THIS
VEHICLE SINCE HE GET IT WE HAVE DONE IT WHATEVER WE CAN DO FOR HIS VEHICLE , SAME AS ANY OTHER OUR VEHICLE IN OUR DEALERSHIP

*** *** purchased from Balic Auto's INC *** ** *** .Prior to purchasing she test drove couple vehicle and she decided to purchase this vehicleWhen were finalizing Contract for purchasing a vehicle I, *** ***, explained to her and her mom that she will get months Extended warranty
from *** -FREE of charge for her ( my boss will pay for warranty) .Anyway in State of *** EVERY VEHICLE WHICH HAVE MORE THAN 60,MILES OR IF IT IS OLDER THAN SIX YEARS IS SOLD AS-IS*** *** wanted warranty on longer period of time so she decides to purchase Extended warranty from *** *** *** -Warranty company for months.I did explain to *** *** that *** warranty is active soon as she leave property but for *** *** plus warranty that it will be active when she get her ID Card*** *** paid for warranty with personal check We did deposited check on Balic Auto's INC account and when check was cleared we did send contract and check to *** *** *** ** *** , explained to *** *** that when her *** *** *** *** is active , if it is something wrong with vehicle she need to take vehicle to a mechanic and mechanic have to call Warranty people to process the claim for repairsNobody gave her impression if she do any repairs by herself that she will get refund from warranty companyAnyway, this vehicle is ** inspected and before she collected the vehicle she test drove one more time this vehicle What happened to after she collect vehicle it is not our responsibility .Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Why was offered an extended warrantyThe company offering the warranty would not cover the hybrid batteryAnd as we all know the hybrid battery is the most important part of the carI do have a recorded phone call conversation between me and the company offering extended warranty making that statement. So regardless if I did purchase your extended warranty it when the matterThe battery would still need to be replacedThe most baffling part of this whole situation is that you guys are selling high mileage hybrid cars, with no hybrid technician and no warranty company willing to cover the cars
Regards,
*** ***

HelloThis customer , as every other customer , knew that he buying vehicle from us AS-ISEvery customer test-drove vehicle before purchasing? and knew that when he left with a vehicle from our dealership vehicle was driving perfectWe do not force nobody to buy a vehicle We check every vehicle before sale and inspecting? them Anyway, all our vehicles are used vehiclesWe can not take responsibility for vehicles when they leave our lotWe do not force nobody to buy a vehicle , we had vehicles with lower mileage but of course with higher price

HelloThis customer , as every other customer , knew that he buying vehicle from us AS-IS. Every customer test-drove vehicle before purchasing and knew that when he left with a vehicle from our dealership vehicle was driving perfect. We do not force nobody to buy a vehicle . We check every vehicle before sale and inspecting  them . Anyway, all our vehicles are used vehicles. We can not take responsibility for vehicles when they leave our lot. We do not force nobody to buy a vehicle , we had vehicles with lower mileage but of course with higher price.

From: Resad Balic<[redacted]>Date: Fri, Dec 30, 2016 at 12:05 PMSubject: Complaint #[redacted]To: "[redacted]" <[redacted]>Hellowe, Balic Auto's INC, do not know why this complain is still there. We did fix a problem within 2 days because costumer did...

bring vehicle back next day.