Construction Management Specialist, Inc.

Hello,We are sorry to hear of anyone displeased with our operation, as our goal is to provide a fun, safe and memorable hot air ballooning experience for each and every guest.Unfortunately, like most promotions or gift certificates, they do have an expiration date. On our promotions and gift
certificates it is always stated to "Please allow for alternate flight dates as all rides are subject to weather conditionsThe pilot in command has the final determination if weather conditions are suitable for flightAll efforts will be made to accommodate the flight in a safe environment." That being said, our pilots will always do what is in the best interest of the passengers safety, and do, on occasion, cancel flights due to weather conditions/concerns. There are times where other companies will fly in conditions that our pilots do not deem safe. Unfortunately, this is out of our control, and our number one priority is always passenger safety. That being said, we are always willing to work with passengers regarding options should your flight be cancelled and your promotion/gift certificate is past its expiration date. If your promotion is expired, the promotional value is still valid and does not expire. That being said, one option is to pay the difference between the promotional value and actual value of the tour to go on another flight. Another option that we are always willing to offer, is to have you fly with us on a standby basis. What this means is that you can choose your date of flight, and as long as we do not sell out on your selected date, we will have you on our tour free of any additional charge.Again, we are sorry to hear of anyone who encountered a negative experience with our company, and we look forward to rectifying the situation utilizing our standard procedures above.All the best,The Hot Air Expeditions Team

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