Construction & More, LLC

We offered you all produects that we sell and you signed decline on everything except for gap.

Complaint: 11637828
I am rejecting this response because:
I was not offered the extended warranty, the salesman crossed everything out and circled gap and said you need to get gap warranty, please sign here. When I went to the dealership and spoke with someone I was told I was in time and I could still get warranty, then the man walked away came back and said they could not offer me the warranty because the vehicle had too many miles.
Regards,
J[redacted]

This vehicle had 120228 miles on it and underwent a safety inspection prior to sale. The customer purchased an extended warranty contract that covers repairs. When the customer had problems in September we paid for rental vehicle, towing and paid for all repairs to the vehicle at no charge....

 This customer drives the vehicle off roading and this can cause damage to a high mile vehicle at any time. Vehicles that have higher miles can have items that need to be repaired as you drive the vehicle and put more miles on it. When the customer called in for another concern with the vehicle we told them that the service contract was good at any dealership to get the repairs done because the tow to our dealership is further from where they live and operate the vehicle. The car now has over 124000 miles on it and has had use over the past 3 months with the driver taking the vehicle on dirt roads. At this time there is nothing we can do for the customer besides trade in the vehicle for a different car. This vehicle does have a service contract that can be used for repairs at any dealership, should the vehicle need any work done that is covered by that contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10957387. The dealership's office manager K[redacted] contacted me after I left a message on Monday, 11/17/2015, with their receptionist Pauline. Katie did respond, very kindly and professionally and was extremely helpful. As I told her myself, all we needed was communication and assistance. This issue was a mishap between the dealership and the auto lender company.  As of today, Thursday, 11/19/2015, the issue has been resolved. 
Regards,
M[redacted]