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Construction Recruiters Reviews (1)

Initial Business Response / [redacted] (1000, 5, 2017/06/07) */ Customer requested our service on May 8th as he has for roughly the past five yearsAs with this visit and every other visit, customer was informed that pulling a toilet from a basement is not a proper clean out for a six inch sewer line and the service is not guaranteedWe charge [redacted] to take our machine in a basement and [redacted] to pull a toiletWhen pulling a toilet you have a three inch access to a six inch sewer lineWhen you can only get a three inch knife in a six inch sewer line you cannot properly clear the root problem this customer is aware from previous appointmentsWe have given this customer at least two previous estimates to install a proper six inch riserCustomer called us back on the night of the seventeenth of May after we had horrendous amounts of rain to say he had water backing up in his basement againAgain customer was informed there would be a charge because with an improper clean out there is no guaranteeWe scheduled him for the following day only to a receive a call that day to say the water had drained and he did not need us to come outCustomer then called us again on the twenty-sixth of May to say he had water backing up in his basement again and wanted us to come outHis invoice is clearly marked no guarantee as it is every time we have provided service for himI informed him I would be glad to schedule him an appointment and again give him an estimate too install the proper clean out and he hung up on meCustomer has been aware of the condition of his sewer line and does not maintain it with regular maintenance but only when he has an back upJust like every thing else we own, regular maintenance is key especially when you do not have a proper clean outGene's Sewer Service stands behind our work and our policies and at this time offers no refund

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