[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Please contact master plumber [redacted] ###-###-#### for further informationHe was sent by [redacted] to fix the hole in the pipe caused by the substandard plumbing of ConstruxxThe Construxx plumber did not preliminary inspection of the home's plumbingNo plumber should EVER put a commercial acid into lead pipesHis actions caused a hole in the pipe that [redacted] will verify as a direct result of the acidConstruxx has tried to say that I have white and black mold --but in the pictures-what you are seeing is concrete dust and plumbers putty used to apply the coupling to fix the leak caused by ConstruxxMy home has a concrete subfloor under the bathroom floor which account for any discolorationIt is in no way to connected to the damaging actions of the Construxx plumberI have had separate plumbers give me their professional opinion/report This was caused by acid placed in my pipes which has caused a leakAt the very least, this plumber should have known that no acid should be placed in a lead pipe--it will burn a hole in the pipeI had no leaks and had a plumbing inspection prior to purchasing the home month ago I have submitted a claim to my homeowners insurance who will be doing their own investigation and will be seeking reimbursement for damagesThis company has lied to me regarding having mold, so it does not surprise me that they will not correct their error and make things rightI will continue to seek justice and will escalate to small claims court with documentation from other plumbers and my home owners investigation If further pictures are required, I will gladly provide them Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Please contact master plumber [redacted] ###-###-#### for further informationHe was sent by [redacted] to fix the hole in the pipe caused by the substandard plumbing of ConstruxxThe Construxx plumber did not preliminary inspection of the home's plumbingNo plumber should EVER put a commercial acid into lead pipesHis actions caused a hole in the pipe that [redacted] will verify as a direct result of the acidConstruxx has tried to say that I have white and black mold --but in the pictures-what you are seeing is concrete dust and plumbers putty used to apply the coupling to fix the leak caused by ConstruxxMy home has a concrete subfloor under the bathroom floor which account for any discolorationIt is in no way to connected to the damaging actions of the Construxx plumberI have had separate plumbers give me their professional opinion/report This was caused by acid placed in my pipes which has caused a leakAt the very least, this plumber should have known that no acid should be placed in a lead pipe--it will burn a hole in the pipeI had no leaks and had a plumbing inspection prior to purchasing the home month ago I have submitted a claim to my homeowners insurance who will be doing their own investigation and will be seeking reimbursement for damagesThis company has lied to me regarding having mold, so it does not surprise me that they will not correct their error and make things rightI will continue to seek justice and will escalate to small claims court with documentation from other plumbers and my home owners investigation If further pictures are required, I will gladly provide them Regards, [redacted] ***