Consulting Associates, Inc.

December 9, 2015 *** *** Dispute Resolution Specialist Revdex.com Euclid Ave4th FloorCleveland, Ohio 44115 Re: Complaint ID *** *** *** Dear *** ***: I am General Counsel for *** ***The above-referenced complaint has
been referred to me for responseI have reviewed *** ***'s concernsspoken to ***'s Management Team and reviewed *** ***'s resident fileBased upon my review I would offer the following response. It is ***'s policy not to hold suites for more than thirty (30) daysAs suchalthough the Leasing Agent who worked with *** *** does not have any specific recollection of a conversation about holding an apartment until December it is very possible that *** *** was told that *** would not hold a suite for more than thirty (30) days. *** *** stated that alter he and his wife's first meek in the apartment they noticed that the heat didn'twork so they called for service and were told that because their request had been made on a Saturday the heat couldn't be fixed until the fbllowine Monday***'s records indicate that *** *** reported a problem with his heat on SaturdayNovember 7th at 3:p.mA *** Maintenance Team member responded at 3:p.mand inspected the heating unitIt was determined that the necessary repair would be lengthy and more complex than could be handled by the technician who respondedNoting that the outside temperature on November 7th was degrees*** *** was advised that the repair would be completed on the foilom.ine Monday and he was given a portable heater to use until the repair was undertakenThis was not deemed an emergency situation because of the mild temperature and the ability of the portable heater to warm the apartment until permanent repairs could be madeHad the temperature been colder*** would have considered this an emergency repair and taken care of it immediately. On November *** *** complained about hair line cracks in the interior of the refrigeratorAlthough the cracks did not affect the operation of the refrieerator it was replace on November 2015. On November at approximately 1:p.m*** *** complained that there was "mold- in and around his showerThe following dayat 3:p.ma Maintenance Team member responded and noted what appeared to be mildew in the shower areaThe mildew was removed with appropriate solvents. On November at 3:p.m*** *** called to state that his oven would not shut of*'s Maintenance Team responded at 3:p.mand found that the knobs on the range had been reversedThe problem was corrected and the issue resolved. On November at 2:p.m*** *** reported that his dishwasher was leakingA Maintenance Team member responded at 2:p.mThe base panel was removed from the dishwasher and the pump was checked for leaksNone were foundThe dishwasher was then run and no leaks were detectedThe Maintenance Technician made a note to return and, as a precautionary measure, replace the door seals on the unitThe following day a *** Maintenance Team member did replace the door sealsSince that date there have been no further complaints. *** ***'s central complaint is that he was told that *** would not hold an apartment for him past the beginning of NovemberBecause he was responsible for November rent at the apartment community in which he was living he had to pay rent for two (2) apartments that monthOf course *** *** did not have to accept ***'s offer to lease in NovemberHe could have chosen to wait until the lease at his former apartment community expired or he could have chosen to rent elsewhereAdditionally, while it is unfortunate that *** *** experienced a few problems when he moved into his suite it is clear that *** promptly and appropriately responded to every issue he raisedNone of *** ***'s issues rendered the apartment uninhabitable. In light of the foregoing *** is not willing to refund *** ***'s November rentIt is my understanding that his dishwasher is now functioning properly so there is no reason to replace itFinally, *** denies that it has ever raised a resident's rent based upon the tiling of a complaint and *** will not agree to lock *** ***'s rent for any period. Should you have any further questions about this matter please feel free to contact me. Very truly yours, Fred ** C*** FNC/lrk

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per phone conversation with consumer,Consumer feels that because he and his wife moved in prematurely and had to report so many repairs, the company will inevitable raise their rent substantially because they will be labeled as problem tenants Consumer states that upon his research, he has found that tenants who were problem tenants had their rents raised significantly at time of renewal He feels that he and his wife were not given fair opportunity to be good tenants due to this situation
Regards,
*** ***