July 25, 2016To: StLouis Revdex.comFrom: [redacted] , Training Supervisor CACiRe: Complaint – Case # [redacted] – [redacted] This communication is in response to the above referenced complaintThank you for the opportunity to respond to this complaint so that it may be resolved.CACi received an account for Ms [redacted] on July 14, An initial notice was sent to her July 16, We did not have any communication from Ms [redacted] until May 4, at which time we received a letter stating she disputed the account and requested validation.The account was marked as a dispute, and reported as such to all three credit reporting agenciesCACi mailed validation along with a signed patient consent form to Ms [redacted] on June 17, A deletion was submitted to all three credit reporting agencies.CACi has no control over, and is not responsible for the amount of time it takes to update a credit report or whether the credit report is updatedDue to this, it is sometimes necessary for a consumer to contact the credit bureau(s) to have them correct their informationIn this instance, CACi has requested that the credit bureaus remove the trade line so that [redacted] may have an Automated Universal Data Form (AUD) number for referenceThe number is [redacted] .Should Ms [redacted] have any additional questions, please have her contact our office at [redacted] , or toll free at [redacted] Again, thank you for the opportunity to respond to this inquiry
We removed the work number from the file and will not contact her at work anymoreWe do have a few other numbers on file, so we will try to contact her with those
To: StLouis Revdex.com From: [redacted] , Training Supervisor CACi Re: Complaint - Case # [redacted] - [redacted] This communication is in response to the above referenced complaintThank you for the opportunity to respond to this complaint so that it may be resolved CACi spoke with Mr [redacted] 's spouse and negotiated a settlement amount on May 6, The representative followed up with the consumer on May 12, to advise the settlement offer was acceptedThe consumers' spouse requested we contact Mr [redacted] after pm the following day to discuss the matter On May 13, we reached Mr [redacted] and advised him the settlement offer was acceptedMr [redacted] said he feels that he would be able to obtain a better settlement offer from the original creditor and stated he was waiting on a letter, to follow up in a week or soCACi did not have contact with the consumer until June 25, at which time Mr [redacted] 's wife called our office requesting a lower amount to settle the account, and a pre-settlement letter be emailed CACi received notification from the original creditor on June 26, that the lower offer was declined, but the original offer was accepted and that was the only amount they would accept to settle the account in fullMr [redacted] called our office on June 30, and was advised the original offer was acceptedMr [redacted] stated he was unable to settle for the original amount his wife requested, and was only able to pay $- $monthlyThe representative explained to Mr [redacted] that whatever amount he mailed in would be accepted, but that we were unable to hold the account from further collection efforts for that amountThe manager Mr [redacted] spoke with offered several different options in an attempt to close the account from further collections for Mr [redacted] , but no agreement was reached CACi did not hear from Mr [redacted] again until July 30, when he called our office regarding a notice he receivedThe consumer stated he was only able to pay $monthly toward the balanceThe supervisor Mr [redacted] spoke with advised him several times during the phone call that CACi strongly encourages he mail in a payment to make an attempt at paying the billAlso, the supervisor informed the consumer that it was against company policy to accept any payment amount less than $due to processing fees, but again suggested mailing in the payment as it would be accepted and applied toward his balance To date, CACi has not received any payment from Mr [redacted] Should Mr [redacted] have any additional questions, please have him contact our office at (XXX) XXX-XXXX, or toll free at (XXX) XXX-XXXXAgain, thank you for the opportunity to respond to this inquiry
Initial Business Response / [redacted] (1000, 10, 2015/07/29) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @cacionline.net July 29, To: StLouis Revdex.com From: [redacted] , Training Supervisor CACi Re: Complaint - Case # [redacted] - [redacted] This communication is in response to the above referenced complaintThank you for the opportunity to respond to this complaint so that it may be resolved CACi contacted Ms [redacted] on June 23, During this communication, Ms [redacted] asked for another statement to be sent On July 1, 2015, CACi received a certified letter from Ms [redacted] requesting validationCACi received validation on July 24, from the original creditor and was mailed to Ms [redacted] the same dayThe account number Ms [redacted] references has not been reported to any credit reporting agency Also, no phone calls have taken place since June 27, prior to receiving her request for validation Upon receiving this complaint, CACi has requested the validation be mailed to Ms [redacted] again to ensure it is received Should Ms [redacted] have any additional questions, please have her contact our office at (XXX) XXX-XXXX, or toll free at (XXX) XXX-XXXXAgain, thank you for the opportunity to respond to this inquiry
We have requested a letter be sent to the right party via mail The consumer was previously aware of this bill and has actually made payments on it as recent as April of She asked us to send an updated statement back in April to which she responded with paying roughly half of the balance at that time I have requested yet another notice be sent to her address again [redacted] Collection ManangerCACi
I do not see that we have ever contacted him or anyone in our system with that addressIt is possible he has the wrong CACI, there are multiple companies located in the US with the same nameIf he can provide documentation, we will be more than willing to take a look and verify the debt
July 25, 2016To: StLouis Revdex.comFrom: [redacted] , Training Supervisor CACiRe: Complaint – Case # [redacted] – [redacted] This communication is in response to the above referenced complaintThank you for the opportunity to respond to this complaint so that it may be resolved.CACi received an account for Ms [redacted] on July 14, An initial notice was sent to her July 16, We did not have any communication from Ms [redacted] until May 4, at which time we received a letter stating she disputed the account and requested validation.The account was marked as a dispute, and reported as such to all three credit reporting agenciesCACi mailed validation along with a signed patient consent form to Ms [redacted] on June 17, A deletion was submitted to all three credit reporting agencies.CACi has no control over, and is not responsible for the amount of time it takes to update a credit report or whether the credit report is updatedDue to this, it is sometimes necessary for a consumer to contact the credit bureau(s) to have them correct their informationIn this instance, CACi has requested that the credit bureaus remove the trade line so that [redacted] may have an Automated Universal Data Form (AUD) number for referenceThe number is [redacted] .Should Ms [redacted] have any additional questions, please have her contact our office at [redacted] , or toll free at [redacted] Again, thank you for the opportunity to respond to this inquiry
We removed the work number from the file and will not contact her at work anymoreWe do have a few other numbers on file, so we will try to contact her with those
To: StLouis Revdex.com From: [redacted] , Training Supervisor CACi Re: Complaint - Case # [redacted] - [redacted] This communication is in response to the above referenced complaintThank you for the opportunity to respond to this complaint so that it may be resolved CACi spoke with Mr [redacted] 's spouse and negotiated a settlement amount on May 6, The representative followed up with the consumer on May 12, to advise the settlement offer was acceptedThe consumers' spouse requested we contact Mr [redacted] after pm the following day to discuss the matter On May 13, we reached Mr [redacted] and advised him the settlement offer was acceptedMr [redacted] said he feels that he would be able to obtain a better settlement offer from the original creditor and stated he was waiting on a letter, to follow up in a week or soCACi did not have contact with the consumer until June 25, at which time Mr [redacted] 's wife called our office requesting a lower amount to settle the account, and a pre-settlement letter be emailed CACi received notification from the original creditor on June 26, that the lower offer was declined, but the original offer was accepted and that was the only amount they would accept to settle the account in fullMr [redacted] called our office on June 30, and was advised the original offer was acceptedMr [redacted] stated he was unable to settle for the original amount his wife requested, and was only able to pay $- $monthlyThe representative explained to Mr [redacted] that whatever amount he mailed in would be accepted, but that we were unable to hold the account from further collection efforts for that amountThe manager Mr [redacted] spoke with offered several different options in an attempt to close the account from further collections for Mr [redacted] , but no agreement was reached CACi did not hear from Mr [redacted] again until July 30, when he called our office regarding a notice he receivedThe consumer stated he was only able to pay $monthly toward the balanceThe supervisor Mr [redacted] spoke with advised him several times during the phone call that CACi strongly encourages he mail in a payment to make an attempt at paying the billAlso, the supervisor informed the consumer that it was against company policy to accept any payment amount less than $due to processing fees, but again suggested mailing in the payment as it would be accepted and applied toward his balance To date, CACi has not received any payment from Mr [redacted] Should Mr [redacted] have any additional questions, please have him contact our office at (XXX) XXX-XXXX, or toll free at (XXX) XXX-XXXXAgain, thank you for the opportunity to respond to this inquiry
Initial Business Response / [redacted] (1000, 10, 2015/07/29) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @cacionline.net July 29, To: StLouis Revdex.com From: [redacted] , Training Supervisor CACi Re: Complaint - Case # [redacted] - [redacted] This communication is in response to the above referenced complaintThank you for the opportunity to respond to this complaint so that it may be resolved CACi contacted Ms [redacted] on June 23, During this communication, Ms [redacted] asked for another statement to be sent On July 1, 2015, CACi received a certified letter from Ms [redacted] requesting validationCACi received validation on July 24, from the original creditor and was mailed to Ms [redacted] the same dayThe account number Ms [redacted] references has not been reported to any credit reporting agency Also, no phone calls have taken place since June 27, prior to receiving her request for validation Upon receiving this complaint, CACi has requested the validation be mailed to Ms [redacted] again to ensure it is received Should Ms [redacted] have any additional questions, please have her contact our office at (XXX) XXX-XXXX, or toll free at (XXX) XXX-XXXXAgain, thank you for the opportunity to respond to this inquiry
We have requested a letter be sent to the right party via mail The consumer was previously aware of this bill and has actually made payments on it as recent as April of She asked us to send an updated statement back in April to which she responded with paying roughly half of the balance at that time I have requested yet another notice be sent to her address again [redacted] Collection ManangerCACi
I do not see that we have ever contacted him or anyone in our system with that addressIt is possible he has the wrong CACI, there are multiple companies located in the US with the same nameIf he can provide documentation, we will be more than willing to take a look and verify the debt