Complaint: [redacted] I am rejecting this response because: I have sent sent a letter to this company asking for verification and that days passed these accounts need to be removed from my credit file since the requested documents requested to verify these are my accounts weren't furnished within on the days that I requested Sincerely, Shakia Hicks
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system As for the claim that the consumer has paid these in full to the original creditor, I will confirm this with our client There were several accounts placed with our office and I do show that all but one have been paid in full The accounts that were paid in full have been removed from the consumer's credit After I verify the balance on the remaining account I will update our records If and when that account is paid in full, it will also be removed from the credit As for the claim that we have not contacted the consumer, I show several contact attempts We sent a total of five letters to the consumer We have also attempted phone contact on different occasions The consumer either didn't answer the phone, or someone answered but then hung up when we identified ourselves I hope this information will adequately address the consumer's concerns Please let us know if we can be of further assistance Thank you
Complaint: [redacted] I am rejecting this response because: This is inaccurate informationI have no business with this company and no information has ever been sent to meThis does not existI want it removed from my credit immediately or further action will be taken to remove it Sincerely, [redacted]
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system We received this account from our client on 11/28/ We sent two letters to the consumer before we finally heard from him on 3/10/ He advised us the same, that he had cancelled his membership and shouldn't owe a balance We addressed is concerns with our client They confirmed that they had never received a cancellation from the consumer Our representative also advised the consumer that he should have received email confirmation from the client upon cancellation If the consumer has that confirmation and can send it to us, we can go back to our client and try to resolve On 3/18/16, per the consumer's request, we mailed information received from our client regarding this account We sent him a copy of the agreement he signed which details cancellation procedures We also included a ledger showing charges and payments made At this point we show the balance is still due and accurate If the consumer has the confirmation from the client, we ask that he mail it to usPlease let me know if we can be of further assistance in this matterThank you!
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system Based on the consumer's concerns, as a courtesy we will remove the accounts in question from the consumer's credit We have agreements in place with our clients that allow us to collect these debts on their behalf The debts our valid but I will have them removed from the credit based on the consumer's complaint and request I hope this will resolve the complaint Please let us know if we can be of further assistance Thank you
Complaint: [redacted] I am rejecting this response because: the excuse they didn't receive it is falseI demand the surety bond and collection license to take and file complaint with the attorney general office and state collection regulatorI have now made official cease and desist proof to CFPB and Revdex.comAll calls, collections, letters and deletion from credit report are to take place immediatelyThey emailed me trying to hide behind an email so I emailed back and copied to my attorneyThis is breech of HIPAA and illegal collection and reporting Sincerely, [redacted] ***
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system We received this account from our client in We mailed two letters to the consumer after receiving the account We spoke to the consumer on several occasions and the consumer never disputed the debt She simply stated that she couldn't afford to pay it at that time Since then, the consumer has initiated several credit bureau disputes We replied to each and confirmed the identity and balance on our system match that of her credit bureau We have no reason to believe the consumer doesn't owe the debt As a courtesy, I will send a validation to the consumer at the address provided Please let us know if we may be of further assistance Thank you
Initial Business Response / [redacted] (1000, 7, 2015/06/17) */ Thank you for notifying us of the consumer's concernsI have reviewed the complaint and the notes in our systemWe received this account from our client on 10/7/On 11/10/we were notified by the USPS that our address on file was incorrectOur representative contacted the consumer by phone on 11/He advised us of his concerns and requested an itemized statementThe itemized statement was received from our client and mailed to the consumer on 11/13/to the new address he providedWe then spoke to the consumer several times between 11/17/and 2/16/On 2/he requested the same itemized statement again which was mailed to him on 2/24/On the same day he agreed to pay the balance in full I feel that this account was handled properly in our officeHowever, I will have the account removed from the consumer's credit as a courtesy I hope this will satisfy the consumer's concernsPlease let us know if we can be of any further assistanceThank you
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system The information we have on file matches the information in the complaint We tried for several years to reach the consumer by phone and mail We sent letters, all to the address she provided of [redacted] We also made repeated phone call attempts I will request the account validation today and have it sent to her at the address she provided I also show that the consumer has attempted to dispute the information thru the credit bureaus numerous times Each time our office validated the information was correct as reported Please advise us if we can be of further assistance Thank you
Thank you for advising us of this consumer's complaint I have reviewed the complaint and our file Initial notice of this debt was mailed to the consumer on 8/13/ I have requested that debt validation be received from the client and mailed to the address provided, which does match the address we have for the consumer The consumer may contact us if he would like to discuss this account further Please let us know if we can be of further assistance Thank you
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system We have mailed the consumer two notices The first was sent on 9/14/and the other on 10/19/ Neither one was returned to us by the post office We did call the consumer on 10/19/also The first call was to her personal phone and she did not answer nor did we leave a message We then did speak with the consumer at her work phone Per the consumer's request in this complaint, I have flagged her work phone to not receive any more phone calls I have noted our system to no longer call her at that number We do not leave messages on cell phones due to privacy concerns If the consumer would like to discuss this account further, she may call our office Please let us know if we may be of further assistance Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Contact Name and Title: [redacted] ***-Acct Srvcs Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @consumercollection.com Thank you for advising me of this consumer's complaintI have reviewed his letter and our systemI show that we received requests from the consumer on 2/10/and 11/11/for proof of debtWe mailed responses with proof on 2/19/and 11/11/I believe the confusion may be that the account was placed in our office under the name [redacted] Properties"The ledger we provided to the consumer as proof of debt says [redacted] Properties" at the top [redacted] Properties is a representative of [redacted] PropertiesWe have confirmed with our representative at [redacted] Properties that the balance due is accurateI hope this clears up the misunderstandingPlease let us know if we can be of further assistanceThank you
Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Contact Name and Title: [redacted] ***-Acct Srvcs Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @consumercollection.com Thank you for advising us of this consumer's complaintsI have reviewed the above and our systemOn 11/we spoke with the consumer and were advised that she wanted an itemized statement sent to herOur representative requested that itemized statement the same day and it was received and mailed to the consumer on 11/11/Later in the day on 11/the consumer called and spoke to a supervisor who advised that the itemized statement had been mailedThat supervisor also forwarded the account to our dispute resolution departmentOn 11/18/the dispute department mailed a letter to the consumer stating that we are aware of her complaintThey included another copy of the itemized statement that was sent on 11/ I hope that this information will resolve this complaintPlease let us know if we can be of further assistanceThank you!
Thank you for advising us of this consumer's concerns I have reviewed her complaint and our system We received several requests for verification thru [redacted] We verified in each that her information matched what we have on record We have never received a letter from the consumer requesting debt verification I have requested that verification from our client and will have it mailed to the consumer at the address she provided in this complaint She may contact us with any questions when she receives that verification Please let us know if we can be of further assistance Thank you
Thank you for advising us of this consumer's concerns I have read and reviewed the complaint and our system We have had no contact with the consumer since The account was removed from the consumer's credit in We did receive the C&D letter from the consumer in on previously held accounts that were closed in I can find no other accounts in our system If the consumer would like to call us to discuss, we would be happy to confirm Otherwise, the consumer should have no further contact from us I hope this will resolve the consumer's concerns Thank you
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system As we advised the consumer on the phone, we can not provide a letter stating that she has made payment arrangements If that letter were provided, we would have no recourse to collect if the payments are cancelled after her permanent housing is established We do send a letter to the consumer each month days prior to the payment due date as a reminder We also would be very happy to provide a letter to the consumer stating the balance is paid in full, after said payment in full is received.Also, we do not show that this account was paid in full in Our client (customer) placed this account with us in May and we have been attempting to collect ever since The consumer disputed this account with the credit bureaus in May but we confirmed that the balance was due and accurate We never requested this account be removed from her credit Please let us know if we may be of further assistance Thank you
Thank you for advising us of this consumer's complaint I have reviewed the complaint and our system We received notification of the bankruptcy on 3/15/and that day closed the account as part of the bankruptcy At the end of March we notified the credit bureaus that this was included When we notify the credit bureaus of a bankruptcy, the account will remain on the credit with a zero balance and will be noted as " [redacted] ***" The consumer did submit credit bureau disputes which we responded to on 12/2/and 12/19/ On both occasions we verified that the credit bureau had the debt listed accurately as it states above We would be happy to provide proof of this to the consumer if she wishes She may contact our office for that information I hope this will resolve the consumer's complaint Please let us know if we can be of further assistance Thank you
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @consumercollection.com Thank you for advising us of the consumer's concernsI have reviewed the information sent and also the notes in our system Our client contacted us a week after placing the account in our officeWe were advised that the account was under review and were asked to hold itWe have been in contact with the client several times since receiving the accountWe have also reviewed our client's system on several occasionsCurrently, our balance matches what the client is showing as the balanceHowever, since the account is still under review, I will have the account removed from the consumer's credit bureau as a courtesyWe will continue to hold the account and work with our client towards resolutionWe will advise the consumer of the outcome when it has been reached I hope this will resolve the consumer's concernsPlease let us know if we can be of further assistanceThank you
Complaint: [redacted] I am rejecting this response because: I requested to have some type of confirmation notating that I made a payment and my current balance after making each payment so that I am able to keep up with the reflecting decreasing balance Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have sent sent a letter to this company asking for verification and that days passed these accounts need to be removed from my credit file since the requested documents requested to verify these are my accounts weren't furnished within on the days that I requested Sincerely, Shakia Hicks
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system As for the claim that the consumer has paid these in full to the original creditor, I will confirm this with our client There were several accounts placed with our office and I do show that all but one have been paid in full The accounts that were paid in full have been removed from the consumer's credit After I verify the balance on the remaining account I will update our records If and when that account is paid in full, it will also be removed from the credit As for the claim that we have not contacted the consumer, I show several contact attempts We sent a total of five letters to the consumer We have also attempted phone contact on different occasions The consumer either didn't answer the phone, or someone answered but then hung up when we identified ourselves I hope this information will adequately address the consumer's concerns Please let us know if we can be of further assistance Thank you
Complaint: [redacted] I am rejecting this response because: This is inaccurate informationI have no business with this company and no information has ever been sent to meThis does not existI want it removed from my credit immediately or further action will be taken to remove it Sincerely, [redacted]
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system We received this account from our client on 11/28/ We sent two letters to the consumer before we finally heard from him on 3/10/ He advised us the same, that he had cancelled his membership and shouldn't owe a balance We addressed is concerns with our client They confirmed that they had never received a cancellation from the consumer Our representative also advised the consumer that he should have received email confirmation from the client upon cancellation If the consumer has that confirmation and can send it to us, we can go back to our client and try to resolve On 3/18/16, per the consumer's request, we mailed information received from our client regarding this account We sent him a copy of the agreement he signed which details cancellation procedures We also included a ledger showing charges and payments made At this point we show the balance is still due and accurate If the consumer has the confirmation from the client, we ask that he mail it to usPlease let me know if we can be of further assistance in this matterThank you!
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system Based on the consumer's concerns, as a courtesy we will remove the accounts in question from the consumer's credit We have agreements in place with our clients that allow us to collect these debts on their behalf The debts our valid but I will have them removed from the credit based on the consumer's complaint and request I hope this will resolve the complaint Please let us know if we can be of further assistance Thank you
Complaint: [redacted] I am rejecting this response because: the excuse they didn't receive it is falseI demand the surety bond and collection license to take and file complaint with the attorney general office and state collection regulatorI have now made official cease and desist proof to CFPB and Revdex.comAll calls, collections, letters and deletion from credit report are to take place immediatelyThey emailed me trying to hide behind an email so I emailed back and copied to my attorneyThis is breech of HIPAA and illegal collection and reporting Sincerely, [redacted] ***
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system We received this account from our client in We mailed two letters to the consumer after receiving the account We spoke to the consumer on several occasions and the consumer never disputed the debt She simply stated that she couldn't afford to pay it at that time Since then, the consumer has initiated several credit bureau disputes We replied to each and confirmed the identity and balance on our system match that of her credit bureau We have no reason to believe the consumer doesn't owe the debt As a courtesy, I will send a validation to the consumer at the address provided Please let us know if we may be of further assistance Thank you
Initial Business Response / [redacted] (1000, 7, 2015/06/17) */ Thank you for notifying us of the consumer's concernsI have reviewed the complaint and the notes in our systemWe received this account from our client on 10/7/On 11/10/we were notified by the USPS that our address on file was incorrectOur representative contacted the consumer by phone on 11/He advised us of his concerns and requested an itemized statementThe itemized statement was received from our client and mailed to the consumer on 11/13/to the new address he providedWe then spoke to the consumer several times between 11/17/and 2/16/On 2/he requested the same itemized statement again which was mailed to him on 2/24/On the same day he agreed to pay the balance in full I feel that this account was handled properly in our officeHowever, I will have the account removed from the consumer's credit as a courtesy I hope this will satisfy the consumer's concernsPlease let us know if we can be of any further assistanceThank you
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system The information we have on file matches the information in the complaint We tried for several years to reach the consumer by phone and mail We sent letters, all to the address she provided of [redacted] We also made repeated phone call attempts I will request the account validation today and have it sent to her at the address she provided I also show that the consumer has attempted to dispute the information thru the credit bureaus numerous times Each time our office validated the information was correct as reported Please advise us if we can be of further assistance Thank you
Thank you for advising us of this consumer's complaint I have reviewed the complaint and our file Initial notice of this debt was mailed to the consumer on 8/13/ I have requested that debt validation be received from the client and mailed to the address provided, which does match the address we have for the consumer The consumer may contact us if he would like to discuss this account further Please let us know if we can be of further assistance Thank you
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system We have mailed the consumer two notices The first was sent on 9/14/and the other on 10/19/ Neither one was returned to us by the post office We did call the consumer on 10/19/also The first call was to her personal phone and she did not answer nor did we leave a message We then did speak with the consumer at her work phone Per the consumer's request in this complaint, I have flagged her work phone to not receive any more phone calls I have noted our system to no longer call her at that number We do not leave messages on cell phones due to privacy concerns If the consumer would like to discuss this account further, she may call our office Please let us know if we may be of further assistance Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Contact Name and Title: [redacted] ***-Acct Srvcs Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @consumercollection.com Thank you for advising me of this consumer's complaintI have reviewed his letter and our systemI show that we received requests from the consumer on 2/10/and 11/11/for proof of debtWe mailed responses with proof on 2/19/and 11/11/I believe the confusion may be that the account was placed in our office under the name [redacted] Properties"The ledger we provided to the consumer as proof of debt says [redacted] Properties" at the top [redacted] Properties is a representative of [redacted] PropertiesWe have confirmed with our representative at [redacted] Properties that the balance due is accurateI hope this clears up the misunderstandingPlease let us know if we can be of further assistanceThank you
Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Contact Name and Title: [redacted] ***-Acct Srvcs Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @consumercollection.com Thank you for advising us of this consumer's complaintsI have reviewed the above and our systemOn 11/we spoke with the consumer and were advised that she wanted an itemized statement sent to herOur representative requested that itemized statement the same day and it was received and mailed to the consumer on 11/11/Later in the day on 11/the consumer called and spoke to a supervisor who advised that the itemized statement had been mailedThat supervisor also forwarded the account to our dispute resolution departmentOn 11/18/the dispute department mailed a letter to the consumer stating that we are aware of her complaintThey included another copy of the itemized statement that was sent on 11/ I hope that this information will resolve this complaintPlease let us know if we can be of further assistanceThank you!
Thank you for advising us of this consumer's concerns I have reviewed her complaint and our system We received several requests for verification thru [redacted] We verified in each that her information matched what we have on record We have never received a letter from the consumer requesting debt verification I have requested that verification from our client and will have it mailed to the consumer at the address she provided in this complaint She may contact us with any questions when she receives that verification Please let us know if we can be of further assistance Thank you
Thank you for advising us of this consumer's concerns I have read and reviewed the complaint and our system We have had no contact with the consumer since The account was removed from the consumer's credit in We did receive the C&D letter from the consumer in on previously held accounts that were closed in I can find no other accounts in our system If the consumer would like to call us to discuss, we would be happy to confirm Otherwise, the consumer should have no further contact from us I hope this will resolve the consumer's concerns Thank you
Thank you for advising us of this consumer's concerns I have reviewed the complaint and our system As we advised the consumer on the phone, we can not provide a letter stating that she has made payment arrangements If that letter were provided, we would have no recourse to collect if the payments are cancelled after her permanent housing is established We do send a letter to the consumer each month days prior to the payment due date as a reminder We also would be very happy to provide a letter to the consumer stating the balance is paid in full, after said payment in full is received.Also, we do not show that this account was paid in full in Our client (customer) placed this account with us in May and we have been attempting to collect ever since The consumer disputed this account with the credit bureaus in May but we confirmed that the balance was due and accurate We never requested this account be removed from her credit Please let us know if we may be of further assistance Thank you
Thank you for advising us of this consumer's complaint I have reviewed the complaint and our system We received notification of the bankruptcy on 3/15/and that day closed the account as part of the bankruptcy At the end of March we notified the credit bureaus that this was included When we notify the credit bureaus of a bankruptcy, the account will remain on the credit with a zero balance and will be noted as " [redacted] ***" The consumer did submit credit bureau disputes which we responded to on 12/2/and 12/19/ On both occasions we verified that the credit bureau had the debt listed accurately as it states above We would be happy to provide proof of this to the consumer if she wishes She may contact our office for that information I hope this will resolve the consumer's complaint Please let us know if we can be of further assistance Thank you
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @consumercollection.com Thank you for advising us of the consumer's concernsI have reviewed the information sent and also the notes in our system Our client contacted us a week after placing the account in our officeWe were advised that the account was under review and were asked to hold itWe have been in contact with the client several times since receiving the accountWe have also reviewed our client's system on several occasionsCurrently, our balance matches what the client is showing as the balanceHowever, since the account is still under review, I will have the account removed from the consumer's credit bureau as a courtesyWe will continue to hold the account and work with our client towards resolutionWe will advise the consumer of the outcome when it has been reached I hope this will resolve the consumer's concernsPlease let us know if we can be of further assistanceThank you
Complaint: [redacted] I am rejecting this response because: I requested to have some type of confirmation notating that I made a payment and my current balance after making each payment so that I am able to keep up with the reflecting decreasing balance Sincerely, [redacted] ***