Consumer Electronic Service

They broke our amp and now will not return our calls with a resolutionwe sent our amp to Consumer Electronics on 3/25, they called us on 3/26 to say they'd received it and it was damaged in shipping (right front corner broken). They went on to say they'd bench test the amp and call us to let us know what the issue was and when we'd get it back. We received a call saying it was the tuner and that they'd replace it and let us know before shipping. We never got another call. on 4/11 the amp showed up at our house with additional damage - there's now a large scratch across the top of the unit and the left front corner is shattered. I called Consumer Electronics on 4/11 to tell them this, I spoke with [redacted] and he said they'd file a claim with [redacted] and get back to us. On 4/18 I called them for an update and spoke to [redacted] who told me he'd have to check with [redacted] but he'd call me back later that day. No one never called. I called again on 4/22 at 8:53am and spoke again with [redacted] who told me he'd have to check with [redacted] the service manager and that he'd call me back by noon. He never called back. Tired of getting the run around from this company over damage they obviously caused!Desired Settlementwe want the front plate replaced and the top painted or replaced to bring the unit back to the condition it was when we shipped it to this company.Business Response We have spoken with Mrs. [redacted] concerning the damage to her receiver caused by the shipping company and offered three options to resolve the issue in the manner she deems most satisfactory. We offered the option to send her the part, send her a shipping label to have the product returned to our office for repair, or monetary compensation. As of 5/1/2014, Mrs. [redacted] chose monetary compensation. We apologize about the trouble she experienced and the delay in response, and have informed her this is not the way we typically handle shipping damage. The delay was completely unacceptable and we have taken the steps to resolve the manner in a way that ensures Mrs. [redacted]'s satisfaction.Consumer Response On Friday 4/25 [redacted] from Consumer Electronics called and offered to send us a label to ship the amp back to them for repair. He said he'd ship the label that day. On Tuesday, 4/29, [redacted] from Consumer Electronics called and said they could either send ship label, send monetary compensation or order the part and send to us. I asked "so you didnt send the shipping label on Friday like you said you would?" To which he replied "No." To be done with this company and their lies we agreed to $50.00 compensation, which in no way compensates for the damage they did to our amp. [redacted] said he'd mail the check that day and we still have not received it. Seems we were lied to once again.Final Business Response The check has been sent as of last week, the customer should have received it. We did not send it certified mail but we will check to see when it has been deposited and reply when it has been.

The Consumer Electronic Service charged me up front $75.00 and then sent an inferior technician to my house to look at my TV and tried to overcharge.Well, I had high hopes to get my TV repaired with Consumer Electronic Service. However, they will not receive another dime of my money or time. When I called and spoke with them ([redacted]), they seemed nice and knowledgeable and asked for an up-front ($75.00) "diagnostic fee". I went ahead and paid it and scheduled an appointment. Their technician ([redacted]) showed up and spent 5 minutes looking at my TV, with 3 minutes of it being on the phone back to the shop. My LED DLP TV had 2 issues - 1) Red color out (Red LED) and 2) flickering when on for a few minutes that gets worse as it heats up. He informed me that it would be an estimate of $325.00 to fix the Red LED. I asked him for the cost on the part and he called back to the shop and they told him $175.00 for the part alone. As for my flickering, the technician told me that intermittent problems are hard to diagnose and that he did not have any idea what that was, but maybe could be the Red LED (The whole screen flickers..ugh). Anyways, he then informed me that most people go online and fix TVs themselves and then he left. I asked him how much to install the part if I order it and he said to call the shop and then left. (5 min total). So, I called the shop and asked how much for them to install the part if I ordered it and they said that they don't do that. He said that parts that are not that expensive are aftermarket parts and that it would break and cause unhappy customers. In order for them to do the repair, that I would have to pay them the "fair" (he used this word) price for the part. Now, does $175.00 for the following part seem FAIR[redacted] (Look at who sells it)Anyways, if you are like me you are setting with a TV that needs repaired and looking for someone who won't rip you off.Desired SettlementI feel that I should receive a refund of my diagnostic fee, as there was no diagnostic done on the TV. The technician did not even walk behind my TV. Was at my house for 5 minutes totalBusiness Response While we understand the fact that Mr. [redacted] is upset with our price, we do believe it to be fair and an accurate cost. He states our technician is "inferior" in his opinion, and we are sorry the customer feels that way, however our prices reflect the high level of service we provide. We have a company policy of not using parts customers order over the internet, as they can be defective, incorrect, or a lower quality part. Regardless of where the customer purchases the part from, we do not install them. Our technician that went to Mr. [redacted]'s house was [redacted], not [redacted], and did not inform Mr. [redacted] that most customers go online to do the repairs. We apologize for the misunderstanding, however our prices reflect the service we provide, and the warranty we give on our repairs.