Consumer Law Group, LLC

Complaint: [redacted] I am rejecting this response because: From: Yara [redacted] [mailto: [redacted] @gmail.com] Sent: Tuesday, March 28, 10:AM To: Revdex.com Info Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint # [redacted] My situation has not been resolved, I'm waiting for a response and my package still It is impressive how fast CLG agency responds to complaints but not to the people's needs and callsI will not hire them ever again Sincerely, Yara [redacted]

Please know that once again, certain facts or specific agencies will be omitted in this response due to the attorney client privilege Client is correct in stating that she has paid for her services, but likewise CLG has completed its services In fact, we have gone above and beyond to zealously advocate for Client with USCIS Once again, CLG appreciates and understands Client’s frustration with the length of time involved in her case however, this is 100% outside of our control as USCIS actis within their own established timelinesClient keeps stating she wants us to take action We have performed all the services client contracted for and there is simply no further action we can take to expedite an application with a governmental agency Many, if not all factors affecting the length of time involved are outside of CLG’s control, as we are dependent on governmental agencies to review and respondThe timeline below will demonstrate that CLG has in fact performed all the services client contracted for (and more) Clients issues seem to be related to her request for CLG to compel USCIS to work faster and this is not possible! With respect to the allegation that we sent an application to the wrong address, this is outright falseWe submit thousands of applications a year and all we can say is that her reputation of this fact is not helpful, nor is it rooted in truth Client insists she paid us and just wants CLG to performTell us what you expect us to do to compel the US government to act quicker? This is not a possibility We do hope you understand this Lastly, we scheduled an appointment for Client to come speak to us in person so we can better explain all of this but she failed to come in as scheduled TIMELINE: Client engaged CLG on May 28, for [redacted] (intentionally omitted) She paid her case in full on May, 28, CLG requested the [redacted] (intentionally omitted) and it was received on February 17, CLG chased documents to file matter and it was filed on May 2, CLG received the filing receipts from USCIS on May 16, CLG received a Request for Evidence on October 8, 2016, giving us a filing deadline of December 29, Client dropped off the documents necessary to respond to USCIS on November 9, CLG responded to USCIS the same day CLG received an Approval Notice of the [redacted] (intentionally omitted) from USCIS on December 6, CLG sent an inquiry to USCIS to request A [redacted] (intentionally omitted) be mailed on January 4, Sent follinquiry with USCIS requesting that [redacted] (intentionally omitted) card be mailed to attorney’s office on March 9,

Please note that while we do not believe any wrongdoing occurred, consistent with our strong commitment to customer service and superior results, we would like to take this opportunity to address the Complainant’s issues Please note that in accordance with the attorney client privileges that
exist, we must omit certain relevant facts in this response. We empathize with Complainant’s frustration in the processing of her *** case by *** (Certain government agency)Further, we regret the fact that this governmental agency is unreasonably delaying adjudicating Complainant’s case, but will affirm that this is through no fault of CLG. We understand this is a sensitive matter and therefore strive to provide peace of mind to all CLG clients by way of regular updates. We pride ourselves on our customer service and have incorporated thorough procedures within our practice to keep clients well apprised of their case, including but not limited to monthly case-status calls and text messages. Moreover, CLG offers all of its clients the ability to request in-person or telephonic appointments with its staff members. CLG appreciates and understands the Complainant’s frustration with the length of time involved in her case. To properly service our Clients, CLG thoroughly conducts its due diligence in order to process the filings in a professional and timely manner. However, many factors affecting the length of time involved are outside of CLG’s control, as we are dependent on governmental agencies to review and respondComplainant alludes to filing mistakes and errors by CLG in her matter. This is categorically untrue and discussed with Complainant. CLG has at all times made Complainant’s file available to her for review. There were no mistakes made in her filing; CLG procedures dictate a thorough review of any filing made before governmental agencies by multiple professional and diligent staff members. This in order to avoid any complications or delays on CLG’s behalf. Throughout its representation, CLG made diligent efforts to convince *** (governmental agency) to quickly adjudicate Complainant’s filing. However, *** has delayed this matter for reasons unknown to Complainant and to CLG. Nonetheless, CLG remains ready, willing, and able to offer Complainant any information related to her matter. Complainant has been kept apprised of all relevant developments and has invested a substantial amount of time working on Complainant’s case. CLG truly has gone above and beyond in our effort to provide Complainant an excellent client experience at CLG. CLG maintains a culture of client satisfaction, and as a result, CLG has a stellar reputation in the community we serve. I believe the foregoing position has now been made clear to Complainant, as no mistakes whatsoever were made. Should Complainant wish to discuss this matter further, our offices are truly always open to our clients as well as to all members of the community we service

We appreciate this opportunity to respond to the Revdex.com Consumer Law Group strives to satisfy and assist each and every member of our community, both clients and prospective clients In the case at issue, Client requested a refund which is perfectly acceptable
However, on 11/2/Client unexpectedly came into our offices at approximately 5pm and our relationship manager was not available at that timeBetween 11/and 11/8, there had been multiple conversations in regard to coming back into the office and receiving a refund On 11/a refund was in fact issued Client stated that she was now satisfied with the resolution Once again, we appreciate this opportunity to respond and hope that our former client finds our resolution to be satisfactory. Respectfully, CONSUMER LAW GROUP

Please know that once again, certain facts or specific agencies will be omitted in this response due to the attorney client privilege.  Client is correct in stating that she has paid for her services, but likewise CLG has completed its services.  In fact, we have gone above and beyond to zealously advocate for Client with USCIS.  Once again, CLG appreciates and understands Client’s frustration with the length of time involved in her case however, this is 100% outside of our control as USCIS actis within their own established timelines. Client keeps stating she wants us to take action.  We have performed all the services client contracted for and there is simply no further action we can take to expedite an application with a governmental agency.  Many, if not all factors affecting the length of time involved are outside of CLG’s control, as we are dependent on governmental agencies to review and respond. The timeline below will demonstrate that CLG has in fact performed all the services client contracted for (and more).  Clients issues seem to be related to her request for CLG to compel USCIS to work faster and this is not possible!  With respect to the allegation that we sent an application to the wrong address, this is outright false. We submit thousands of applications a year and all we can say is that her reputation of this false fact is not helpful, nor is it rooted in truth.   Client insists she paid us and just wants CLG to perform. Tell us what you expect us to do to compel the US government to act quicker?  This is not a possibility.  We do hope you understand this.  Lastly, we scheduled an appointment for Client to come speak to us in person so we can better explain all of this but she failed to come in as scheduled.   TIMELINE: Client engaged CLG on May 28, 2015 for [redacted] (intentionally omitted).  She paid her case in full on May, 28, 2015. CLG requested the [redacted](intentionally omitted)   and it was received on February 17, 2016.  CLG chased documents to file matter and it was filed on May 2, 2016.  CLG received the filing receipts from USCIS on May 16, 2016. CLG received a Request for Evidence on October 8, 2016, giving us a filing deadline of December 29, 2016.  Client dropped off the documents necessary to respond to USCIS on November 9, 2016.  CLG responded to USCIS the same day.   CLG received an Approval Notice of the [redacted] (intentionally omitted) from USCIS on December 6, 2016.   CLG sent an inquiry to USCIS to request A [redacted]  (intentionally omitted) be mailed on January 4,2017.  Sent follow-up inquiry with USCIS requesting that [redacted]  (intentionally omitted) card be mailed to attorney’s office on March 9, 2017.

Complaint: [redacted]
I am rejecting this response because:
From: Yara [redacted] [mailto:[redacted]@gmail.com] Sent: Tuesday, March 28, 2017 10:35 AM To: Revdex.com Info <[email protected]> Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #[redacted]   My situation has not been resolved, I'm waiting for a response and my package still.   It is impressive how fast CLG agency responds to complaints but not to the people's needs and calls. I will not hire them ever again.
Sincerely,
Yara [redacted]