Consumer Mortgage Inc

Good afternoon [redacted] On behalf of Toyota World of Lakewood I would like to extend our deepest apologies regarding this matter. I am glad that it is now rectified and be rest assured that this matter will be addressed with all people involved. I you need anything else, please don’t...

hesitate to reach out to me at any time. Best regards, Mark E. F[redacted]General ManagerToyota World of Lakewood [redacted]

Good afternoon, I am sending this response to follow up with the message I have left. We have contacted [redacted] on 09JAN17 and spoke to him in regards to his issue. We learned that [redacted] was here early to mid December to check out the mirrors and headlamps blinking and was advised that the...

warranty that he purchased did not cover those issues. He was advised that there would be a fee for a technician to diagnose the issue. Upon researching the warranty that he purchased, we found a menu that he selected a 2 year/24000 mile powertrain warranty with his loan as oppose to purchasing a comprehensive warranty. We also learned that he had a dead battery which caused his vehicle to stall. The dead battery was what made his vehicle not be able to use his truck for the weeks that he claimed in his complaint. The client replaced his battery and the vehicle was driveable. On the conversation that both myself and the service director had with him on the 9th of this month, we offered him to drive the vehicle down to us for a diagnosis and we provided [redacted] with a loaner car to use, free of charge. I would like to discuss this matter further as well as provide you with the documents that [redacted] signed when he purchased his vehicle. Thank you, Mark E. F[redacted], Sr. General Manager Toyota World of Lakewood [redacted]

I wanted to acknowledge that I received the response to our rebuttal and provide you with an update. [redacted] dropped his vehicle off for us to do a courtesy, no charge, diagnostic scan and we provided him with a loaner vehicle at no charge. We advised [redacted] of what the vehicle would need as well as we offered him a 25% discount on all the parts and labor to assist on the fiscal burden. [redacted] advised us that he was going to check elsewhere and took his vehicle back. Please advise me on how we should proceed from here? Look forward to speaking with you.