Consumer Resources

Regarding [redacted] The chains were returned rusted and used.Normally a chain can be tested a short distance without signs of wear or useBut in this case, the chains appear to be driven many miles and put away wet and or exposed to salt.We only accept product that is resellableThese would go to scrapHe is welcome to have them back, we ship them back to him at no charge as long as he accepts this as final dialogue.If we don’t hear from him by 3/25/regarding accepting the return of his used chains, they well be scrapped.Below is our return policy detailing that it must be returned in new, unused condition.“Returns must be received by tirechains.com within days of delivery dateReturns for refund are subject to a 15% restocking chargeEffective January 2, 2006, UPS is charging shippers for the return of undeliverable packages, including but not limited to - refused packages and those whore three attempts were unsuccessfulAny item that is refused or undeliverable, return shipping will be billed to the customer in addition to the original shipping chargesChains must be returned in new, unused conditionCredit will be issued less actual shipping charges incurred by tirechains.comRGA # (return goods authorization) requiredNo returns accepted without RGA number on outside of package, RGA # MUST BE REQUESTED VIA EMAIL [email protected] SUBJECT MUST INCLUDE YOUR ORDER#No Fedex returns accepted”His account needs to be noted that the customer is attempting to manipulate the chargeback system for his error.Best regards,TireChain.com

In reference to Complaint ID: ***Order #***
Vendor Statement:Customer *** *** had reached out to tirechain.com and sent pictures of his cablesThe cables fit properly but there was a gap in the cablesOn our website,
http://www***s , we do state "Tire Chains often have larger gaps between the tail of the chain and the side chain fastenersThis is caused by different tire manufacturer specs, and depth of tread.”Unlike link chains, cable chains either they fit or they don’t fit* In this situation, the customer was able to mount the chains and secure them but didn’t like the gap.We will waive the restocking chargePlease have the customer return the chains to above address with a copy of this letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It would be great if they would pay the freight for the return.  I would think as a manufacturer, they would be concerned about a product they make, that has potential safety design issues.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My original e-mail to the vendor was to inform them of what I considered an unsafe situation with their product.  First off, the cable chain barely fits the application.  I have installed chains most of my life, and these chains took 45 minutes in the snow to install.  The only link I could connect was the very last one.  My main concern was that there is an 18 to 20 inch gap in the cable chain when installed that in snowy and icy conditions cause the tire to slip until it gets to the next cable location.  In my situation the truck would spin the tire, then hit the next cable and gain traction again.  This really messes with the traction control system on my vehicle.  I believe if you were to hit a large icy patch on the road and the gap was making contact with the ice, you could lose control and potentially collide with someone or something.  I wanted to make the vendor aware of the problem.  Granted the cable chains got me home that day, and out of town the next day.  I was up front in my first e-mail to them by sending a picture of the tire with the cable chain installed with snow all around it.  I never misrepresented the fact the cable chains were unused. When I removed the chains, the roads were still wet, but not snowy.  I had a long drive ahead of me, so I didn't have time to clean the chains.  They were not driven in salty conditions.  I discussed replacement of the cable chains, but they would only sell me the same type that I felt were not correct for the truck.  You would think a competent and responsible vendor would appreciate a consumer telling them about a potential problem that could cause litigation for them in the future, I guess I was wrong.
I definitely do not accept this response from them.
Regards,
[redacted]

Regarding [redacted]The chains were returned rusted and used.Normally a chain can be tested a short distance without signs of wear or use. But in this case, the chains appear to be driven many miles and put away wet and or exposed to salt.We only accept product that is resellable. These would go to scrap. He is welcome to have them back, we ship them back to him at no charge as long as he accepts this as final dialogue.If we don’t hear from him by 3/25/2017 regarding accepting the return of his used chains, they well be scrapped.Below is our return policy detailing that it must be returned in new, unused condition.“Returns must be received by tirechains.com within 15 days of delivery date. Returns for refund are subject to a 15% restocking charge. Effective January 2, 2006, UPS is charging shippers for the return of undeliverable packages, including but not limited to - refused packages and those whore three attempts were unsuccessful. Any item that is refused or undeliverable, return shipping will be billed to the customer in addition to the original shipping charges. Chains must be returned in new, unused condition. Credit will be issued less actual shipping charges incurred by tirechains.com. RGA # (return goods authorization) required. No returns accepted without RGA number on outside of package, RGA # MUST BE REQUESTED VIA EMAIL [email protected]. EMAIL SUBJECT MUST INCLUDE YOUR ORDER#. No Fedex returns accepted”His account needs to be noted that the customer is attempting to manipulate the chargeback system for his error.Best regards,TireChain.com