To whom it may concern, This firm is counsel to Consumer Software International, Inc(“CSI”), which is subject to complaint referenced above (the “Complaint”)CSI is the [redacted] and [redacted] of the [redacted] service (“***”) /> CSI apologizes for any miscommunication with the Complainant; however CSI expressly denies that it has committed any wrongdoing whatsoeverCSI is unsure why the Complainant states she called in wanting a one time fix plan for $because at no point during the calls did the Complainant mention the one time fix planIf the Complainant had requested only purchasing a one time fix plan, our representative would have been more than happy to assist in placing the order for a one time fix In any event, after solving the Complainant's issue, she provided consent to close the issue as resolved Ultimately, CSI refunded back to the Complainant the amount she asked to be returned to her (purely as a gesture of goodwill and in no way an admission of liability) Accordingly, in light of the fact that CSI has already refunded this amount back to the Complainant and has cancelled the subscription, we respectfully believe that Complainant’s issues are moot and ask that this matter be closed If you have any questions or concerns, please do not hesitate to reach me Kindest regards, [redacted] ** [redacted] ** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Re: Revdex.com complaint # [redacted] To whom it may concern,This firm is counsel to Consumer Software International, Inc(“CSI”), which is subject to complaint referenced above (the “Complaint”)CSI is the owner and distributor of the MyPhoneSupport service (“MPS”) For the record, CSI expressly denies that it has committed any wrongdoing whatsoever.As per our records, the customer contacted CSI on stating that she signed up for Microsoft Office with a days free trial on but was getting a red bar on the top asking her to enter the product keyAfter diagnosing the issue, the CSI representative explained various support plans that CSI offer and the customer agreed to a one year plan of unlimited technical support for one computer in the amount of $ While performing troubleshooting the technician discovered the CPU usage was very high when running a “DWM.exe” applicationThe technician tried working on this issue however the customer’s computer kept restartingThe technician performed a system tuneup to resolve the high CPU usage by performing a disk clean up, made changes to the drivers as well as startup items and performed system scan using Kaspersky TDSSKiller to remove any infections found that could be causing issues to the system.The technician continued to work on the high CPU usage, rebooted the computer in Safe Mode with Networking, and performed Windows Repair using Tweaking tool, Anti Malwarebytes, CCleaner and SFC Scan Now, disk cleanup and Norton Rootkit Scan but when rebooted in Mode, the computer was still not responding The customer called back the following day stating she is still having issues using the software and was missing some Word files A CSI technician assisted the customer in locating the missing Word files as well as confirmed that Microsoft Office was working appropriatelyThe customer wanted to be able to keep using the software, therefor the technician suggested the operating system be reinstalled CSI agreed to perform onsite assistance (provided to the customer as a courtesy)Despite the on-site technician's assistance, the customer contacted CSI the following day stating the resolution only worked for one day and she is still experiencing issuesA remote technician offered to work on the issue however the customer denied assistance stating she wanted an on-site technician to work on the issueThe customer reached CSI's billing department to discuss a second on-site visitA representative explained the second visit would be an additional fee of $since a technician would have to travel to her physical location, and her purchased support plan of $only covers remote support for the year The customer refused further assistance.We regret that the customer is dissatisfied with the support provided, however tthe CSI technicians performed required troubleshooting in order to resolve her issuesNevertheless, since the customer is dissatisfied with the services provided CSI has already refunded the full amount of $(purely as a gesture of goodwill and not as an admission of liability) Please note the refund make take up to 3-business days to reflect on the account from the date it was processed on 2/*/ Accoridngly we respectfully ask that this matter be closed.If you have any further questions, please do not hesistate to contact me.Kindest regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I received an email from [redacted] last week informing me that a refund was processed and an email was sent from [redacted] notifying me of the renewal date days ahead of time I did not receive an email in or notifying me of my renewal date days ahead of time In all I received was an email informing me that my payment had been processed Last week I requested, in an email, that an attachment be sent via email to me with the email from [redacted] informing me of my renewal date They responded today and did not attach the renewal notice email and just stated that they had received the Revdex.com complaint and that is it I accept the refund as a settlement to this case, but believe that this company should be investigated further Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The full amount that I paid was $not $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To whom it may concern, This firm is counsel to Consumer Software International, Inc(“CSI”), which is subject to complaint referenced above (the “Complaint”)CSI is the [redacted] and [redacted] of the [redacted] service (“***”) /> CSI apologizes for any miscommunication with the Complainant; however CSI expressly denies that it has committed any wrongdoing whatsoeverCSI is unsure why the Complainant states she called in wanting a one time fix plan for $because at no point during the calls did the Complainant mention the one time fix planIf the Complainant had requested only purchasing a one time fix plan, our representative would have been more than happy to assist in placing the order for a one time fix In any event, after solving the Complainant's issue, she provided consent to close the issue as resolved Ultimately, CSI refunded back to the Complainant the amount she asked to be returned to her (purely as a gesture of goodwill and in no way an admission of liability) Accordingly, in light of the fact that CSI has already refunded this amount back to the Complainant and has cancelled the subscription, we respectfully believe that Complainant’s issues are moot and ask that this matter be closed If you have any questions or concerns, please do not hesitate to reach me Kindest regards, [redacted] ** [redacted] ** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Re: Revdex.com complaint # [redacted] To whom it may concern,This firm is counsel to Consumer Software International, Inc(“CSI”), which is subject to complaint referenced above (the “Complaint”)CSI is the owner and distributor of the MyPhoneSupport service (“MPS”) For the record, CSI expressly denies that it has committed any wrongdoing whatsoever.As per our records, the customer contacted CSI on stating that she signed up for Microsoft Office with a days free trial on but was getting a red bar on the top asking her to enter the product keyAfter diagnosing the issue, the CSI representative explained various support plans that CSI offer and the customer agreed to a one year plan of unlimited technical support for one computer in the amount of $ While performing troubleshooting the technician discovered the CPU usage was very high when running a “DWM.exe” applicationThe technician tried working on this issue however the customer’s computer kept restartingThe technician performed a system tuneup to resolve the high CPU usage by performing a disk clean up, made changes to the drivers as well as startup items and performed system scan using Kaspersky TDSSKiller to remove any infections found that could be causing issues to the system.The technician continued to work on the high CPU usage, rebooted the computer in Safe Mode with Networking, and performed Windows Repair using Tweaking tool, Anti Malwarebytes, CCleaner and SFC Scan Now, disk cleanup and Norton Rootkit Scan but when rebooted in Mode, the computer was still not responding The customer called back the following day stating she is still having issues using the software and was missing some Word files A CSI technician assisted the customer in locating the missing Word files as well as confirmed that Microsoft Office was working appropriatelyThe customer wanted to be able to keep using the software, therefor the technician suggested the operating system be reinstalled CSI agreed to perform onsite assistance (provided to the customer as a courtesy)Despite the on-site technician's assistance, the customer contacted CSI the following day stating the resolution only worked for one day and she is still experiencing issuesA remote technician offered to work on the issue however the customer denied assistance stating she wanted an on-site technician to work on the issueThe customer reached CSI's billing department to discuss a second on-site visitA representative explained the second visit would be an additional fee of $since a technician would have to travel to her physical location, and her purchased support plan of $only covers remote support for the year The customer refused further assistance.We regret that the customer is dissatisfied with the support provided, however tthe CSI technicians performed required troubleshooting in order to resolve her issuesNevertheless, since the customer is dissatisfied with the services provided CSI has already refunded the full amount of $(purely as a gesture of goodwill and not as an admission of liability) Please note the refund make take up to 3-business days to reflect on the account from the date it was processed on 2/*/ Accoridngly we respectfully ask that this matter be closed.If you have any further questions, please do not hesistate to contact me.Kindest regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I received an email from [redacted] last week informing me that a refund was processed and an email was sent from [redacted] notifying me of the renewal date days ahead of time I did not receive an email in or notifying me of my renewal date days ahead of time In all I received was an email informing me that my payment had been processed Last week I requested, in an email, that an attachment be sent via email to me with the email from [redacted] informing me of my renewal date They responded today and did not attach the renewal notice email and just stated that they had received the Revdex.com complaint and that is it I accept the refund as a settlement to this case, but believe that this company should be investigated further Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The full amount that I paid was $not $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]