ConsumerAffairs.com, Inc.

This site intentionally with holds positive reviews of companies that do not pay them for their accreditation service This is not at all a reliable consumer review siteDo not trustI am in sales and have had to educate my customers on the way this site operates

I purchased an Audi Premium Warranty hoping never to use it.
1st Repair - performed by (Audi Seattle) was honored by Fidelity with my $100 deductible - replaced Fuel sensor -
2nd Repair - Within one month I experienced the identical symptoms and took to Audi Bellevue and this time it was the - Fuel sender / pump.
Since the symptoms were identical and just outside one month, I called Fidelity to see if they will waive the deductible for the 2nd repair.
I was AMAZED - All it took was a one polite man Blaine, checking with his supervisor and within 2 minutes came back and said - it's DONE. They are waiving my second deductible.
1st Repair $300
2nd Repair $1000 +
my out of pocket $100
Buy the FIDELITY Warranty for peace of mind - these guys are AMAZING!!

I'm in the market for a new SUV/CUV. Have spent quite a few hours researching different vehicles online. I became very interested in Mazda's CX5. I find it quite curious that the Consumer Affairs website gives this vehicle a one star rating (out of five), while other reputable sites like [redacted], [redacted], and [redacted] give it between four and five stars. On the top of the Consumer Affairs page regarding "Complaints & Reviews" (MOSTLY COMPLAINTS) for Mazda's CX5 it states the following: "Mazda does NOT participate in the ConsumerAffairs accreditation program. Learn More".

Again, I find this quite curious. My question to you, Revdex.com, is: Don't you find this quite curious also??

Alan T[redacted]
[redacted]

I'm in the market for a new SUV/CUV. Have spent quite a few hours researching different vehicles online. I became very interested in Mazda's CX5. I find it quite curious that the Consumer Affairs website gives this vehicle a one star rating (out of five), while other reputable sites like [redacted], [redacted], and [redacted] give it between four and five stars. On the top of the Consumer Affairs page regarding "Complaints & Reviews" (MOSTLY COMPLAINTS) for Mazda's CX5 it states the following: "Mazda does NOT participate in the ConsumerAffairs accreditation program. Learn More".
Again, I find this quite curious. My question to you, Revdex.com, is: Don't you find this quite curious also??
Alan T[redacted]","neg-1

This site intentionally with holds positive reviews of companies that do not pay them for their accreditation service. This is not at all a reliable consumer review site. Do not trust. I am in sales and have had to educate my customers on the way this site operates.","neg-2

I purchased an Audi Premium Warranty hoping never to use it. 1st Repair - performed by (Audi Seattle) was honored by Fidelity with my $100 deductible - replaced Fuel sensor - 2nd Repair - Within one month I experienced the identical symptoms and took to Audi Bellevue and this time it was the - Fuel sender / pump. Since the symptoms were identical and just outside one month, I called Fidelity to see if they will waive the deductible for the 2nd repair. I was AMAZED - All it took was a one polite man Blaine, checking with his supervisor and within 2 minutes came back and said - it's DONE. They are waiving my second deductible. 1st Repair $300 2nd Repair $1000 + my out of pocket $100
Buy the FIDELITY Warranty for peace of mind - these guys are AMAZING!!
","pos-1

Company is extorting businesses and removing positive reviews and grouping other companies unfairly into the same group that unfairly represents them.This company has cost me and my family money. I know for a fact my company goes above and beyond to take care of its customers, I have seen it first hand! The complaints posted are of other companies that are similar to ours, but not our company! There needs to be some separation of our company from the others out there. We have an A+ rating with the Revdex.com and a great rating with [redacted]! These practices has caused customers to cancel on me costing me and my family our livelihood. I am not rich and strugle to survive while they extort companies for their own gain. I know a few of my customers at my request have posted positive reviews for my company and me and they were removed by the website even though they are valid positive reviews!Desired SettlementI would like the company to fix the issue and separate my company from the other companies, and to re-post the positive reviews. I would also like a formal apology to my company and myself for unfairly grouping us with other companies. If no resolution to this I will seek council to personally seek compensation for lost wages. Business Response This person is mistaken and is mis-representing facts. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Thats all they have to say? Do they or do they not ask for a $500 Set up fee and $299 per month to respond to customers. I know for a fact they have refused to post a couple positive reviews for our company, because the customers have told me about it. They say it does not fit in their guidelines.Business Response [redacted],Thanks for your response. I've submitted a response using the Revdex.com's link, and am adding the response below for your convenience as well. If you or the Revdex.com have any questions or need anything else please let me know.Consumer Response:(The consumer indicated he/she DID NOT accept the response from the business.)Thats all they have to say? Do they or do they not ask for a $500 Set up fee and $299 per month to respond to customers. I know for a fact they have refused to post a couple positive reviews for our company, because the customers have told me about it. They say it does not fit in their guidelines. - ConsumerAffairs.com Rebuttal:ConsumerAffairs.com does not charge "a $500 Set up fee and $299 per month to respond to customers." We offer a free tool where businesses can register to respond to their customers and resolve complaints. For example, we work with [redacted] Transfer's customer service team who uses our free tool to respond to their customers. After the complaint is resolved, the consumer is able to return to ConsumerAffairs.com and increase his or her star rating: [redacted]Here is a link where companies can sign up for free to respond to their customers: https://www.consumeraffairs.com/brands/ Regarding [redacted] other point "I know for a fact they have refused to post a couple positive reviews for our company, because the customers have told me about it. They say it does not fit in their guidelines", this is not accurate. ConsumerAffairs.com publishes positive and negative reviews about companies on the site. [redacted] does not provide details about which company he is referring to, so it's not possible for us to respond more specifically in this case. In general, most reviews on ConsumerAffairs.com are about customer service issues that consumers experience with companies, and are therefore negative. This is an example of the recognized phenomenon among online marketers that satisfied customers are much less likely to provide feedback about companies whose products and services they purchase than are unhappy customers. In his book, Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 (Crown Business 2008), Peter Blackshaw explains that most satisfied customers are not opposed to giving feedback, but companies generally make it too troublesome. Satisfied customers blame a lack of time, access to convenient processes, and trouble making contact as the most common reasons for not providing feedback. ConsumerAffairs calls this "feedback friction." On the other hand, angry customers are motivated to give feedback because they face a problem that needs to be solved and - fairly or unfairly - they will tolerate friction to make their voice heard. This why the number of negative reviews tend to outnumber positive reviews on online forums.Additionally, ConsumerAffairs receives thousands of reviews each month, so we use intelligent software that helps us filter reviews for our users. This software uses many factors and variables to determine which reviews we believe are most relevant and reliable.Reviews that are filtered are still able to be viewed by clicking on a link on the company's page, but are not included in a company's overall star-rating. Our goal is to create a source of reliable information for our users based on informative reviews by real people, and this is one way to achieve that goal.Conclusion:The substance of [redacted] complaint, that ConsumerAffairs.com charges money to respond to reviews, is not true. Additionally, ConsumerAffairs.com publishes positive and negative reviews, though the majority of reviews on ConsumerAffairs.com are negative due to "feedback friction." Therefore, we believe that we have made a good faith effort to resolve [redacted] complaint as we offer a free option for companies to respond to reviews, and we publish positive and negative reviews, even reviews that do not meet our guidelines.Sincerely,[redacted]Business Manager, ConsumerAffairs.com

I have tried to post a positive experience on their website with a company called [redacted]. They won't post it.I decided to do an experiment so I called a friend and asked them to make up a false complaint and send it to them. They posted it. Consumer Affairs is unethical and their purpose is to smear the names of good companies by not allowing any positive feedback on their site. Freedom of speech is one thing but theses are blatant lies and they should be shut down.Desired SettlementI like to see them with an F rating from Revdex.comBusiness Response We checked our database and we could not find a review under the complainant's name. We also tried different versions of his first or last name and could not find a review under his name.We have tried in good faith to investigate the consumer's complaint that we did not post his review, and we are unable to find his review as the consumer did not post the review under his name. Therefore we ask that this complaint be closed.Regarding the consumer's other complaint that his friend submitted a false complaint that we published, it is not possible for us to follow-up about this without further information.In summary, we believe we made a good faith effort to investigate the consumer's complaint, but could not because he did not submit the review under his name.Sincerely,The ConsumerAffairs Team