[redacted] in Costa Mesa, CA started billing me $a month from December without my knowledge or authorityI found out only in October When I contacted my bankers [redacted] they could refund only months while the company will refund only additional monthsThat leaves me with months of no refund
To Whom It May Concern: This letter is to inform you that we have reviewed the complaint from Mr*** He began his membership on September 7, He received a day trial and a day satisfaction guarantee The member continued to use the account through June 9, The member called on June 17, At that time, the account was reviewed The account was closed and the member accepted a refund of $ He stated he was satisfied with the outcome and considered the issued closed Sincerely, [redacted] Customer Service Manager
I love the Smart Credit APP It has many great features that help you control your finances Customer service is also great as well, hold time is typically under minutes Knowing your credit score and having unlimited updates is HUGE!
I signed up for the free trial with collection shield and smart creditI was u see the impression based on their terms that I could cancel online any time and if I was not satisfied I could get a refund for the first payment t if requested within daysI have looked all over the site and there is no way to cancel my cars was chargedI reached out via their online customer service "contact us" requesting to cancel and receive a refundI keep getting a generic "call this number to cancel email" the number is only manned before 5:pm and I am unable to call before thenI tried reaching out via email and they just keep sending the same message back
*** in Costa Mesa, CA started billing me $a month from December without my knowledge or authorityI found out only in October When I contacted my bankers *** *** they could refund only months while the company will refund only additional monthsThat leaves me with months of no refund
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The Business only refunded months instead of months]
Regards,
*** ***
Revdex.com:
I have reviewed the? response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[The Business only refunded months instead of months]
Regards,
*** ***
The member is over year outside our refund policy? We have no record of the member communicating with us prior to October 17, ? For this reason, no additional refund will be provided
This
letter is to inform you that we have reviewed the complaint from Mr. [redacted].
We
are not a fraudulent company. We have
been in business for over 10 years with very few complaints.
Mr.
[redacted] called one time on October 13, 2014 at 8:48 am PT. They...
held for 10 minutes and were transferred
to our voicemail line (as are all members).
At that time, the member left a voicemail message. Mr. [redacted] seems misunderstand why we offer
this as an option to our members. We do
this out of convenience and respect to our members. We understand that holding for more than 10
minutes can be inconvenient to them.
We call them back at the requested phone number. In this case, we returned the member’s call
in less than on October 13, 2014 at 12:41 pm PT (less than 4 hours). The account was closed and refunded as
requested, the amount of $9.95.
In
regards to also going by [redacted], this is true. We do not try to hide this fact. [redacted].com was our main website prior
to the development of SmartCredit.com. SmartCredit.com
is powered by the [redacted] platform.
This is stated on our website.
The member is over 1 year outside our refund policy. We have no record of the member communicating with us prior to October 17, 2016. For this reason, no additional refund will be provided.
This
letter is to inform you that we have reviewed the complaint from Mr. [redacted]. He began his membership on September 7,
2014. He received a 7 day trial and a 30
day satisfaction guarantee. The member
continued to use the account through...
June 9, 2015.
The
member called on June 17, 2015. At that
time, the account was reviewed. The
account was closed and the member accepted a refund of $29.95. He stated he was satisfied with the outcome
and considered the issued closed. Sincerely,[redacted]Customer Service Manager
[redacted] in Costa Mesa, CA started billing me $a month from December without my knowledge or authorityI found out only in October When I contacted my bankers [redacted] they could refund only months while the company will refund only additional monthsThat leaves me with months of no refund
To Whom It May Concern: This letter is to inform you that we have reviewed the complaint from Mr*** He began his membership on September 7, He received a day trial and a day satisfaction guarantee The member continued to use the account through June 9, The member called on June 17, At that time, the account was reviewed The account was closed and the member accepted a refund of $ He stated he was satisfied with the outcome and considered the issued closed Sincerely, [redacted] Customer Service Manager
I love the Smart Credit APP It has many great features that help you control your finances Customer service is also great as well, hold time is typically under minutes Knowing your credit score and having unlimited updates is HUGE!
I signed up for the free trial with collection shield and smart creditI was u see the impression based on their terms that I could cancel online any time and if I was not satisfied I could get a refund for the first payment t if requested within daysI have looked all over the site and there is no way to cancel my cars was chargedI reached out via their online customer service "contact us" requesting to cancel and receive a refundI keep getting a generic "call this number to cancel email" the number is only manned before 5:pm and I am unable to call before thenI tried reaching out via email and they just keep sending the same message back
*** in Costa Mesa, CA started billing me $a month from December without my knowledge or authorityI found out only in October When I contacted my bankers *** *** they could refund only months while the company will refund only additional monthsThat leaves me with months of no refund
Summary: Both accounts were closed. A refund of $was provided to Mrs*** and the outstanding balance due on Mr***’s account was waived.
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The Business only refunded months instead of months]
Regards,
*** ***
very positive business
Revdex.com:
I have reviewed the? response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[The Business only refunded months instead of months]
Regards,
*** ***
The member is over year outside our refund policy? We have no record of the member communicating with us prior to October 17, ? For this reason, no additional refund will be provided
This
letter is to inform you that we have reviewed the complaint from Mr. [redacted].
We
are not a fraudulent company. We have
been in business for over 10 years with very few complaints.
Mr.
[redacted] called one time on October 13, 2014 at 8:48 am PT. They...
held for 10 minutes and were transferred
to our voicemail line (as are all members).
At that time, the member left a voicemail message. Mr. [redacted] seems misunderstand why we offer
this as an option to our members. We do
this out of convenience and respect to our members. We understand that holding for more than 10
minutes can be inconvenient to them.
We call them back at the requested phone number. In this case, we returned the member’s call
in less than on October 13, 2014 at 12:41 pm PT (less than 4 hours). The account was closed and refunded as
requested, the amount of $9.95.
In
regards to also going by [redacted], this is true. We do not try to hide this fact. [redacted].com was our main website prior
to the development of SmartCredit.com. SmartCredit.com
is powered by the [redacted] platform.
This is stated on our website.
The member is over 1 year outside our refund policy. We have no record of the member communicating with us prior to October 17, 2016. For this reason, no additional refund will be provided.
To Whom It May Concern:
This
letter is to inform you that we have reviewed the complaint from Mr. [redacted]. He began his membership on September 7,
2014. He received a 7 day trial and a 30
day satisfaction guarantee. The member
continued to use the account through...
June 9, 2015.
The
member called on June 17, 2015. At that
time, the account was reviewed. The
account was closed and the member accepted a refund of $29.95. He stated he was satisfied with the outcome
and considered the issued closed. Sincerely,[redacted]Customer Service Manager