Consumer's Choice of Atlanta

Unfortunately Right Honda still is not taking ownership and responsibility for the email sent by Mark L[redacted] on behalf of Right Honda.  The email clearly states "Honda will pay your remaining 6 lease payments if you purchase or lease another Honda model...

before your current lease expires or simply buy out your current lease while % are still low".  The email doesn't state- if you choose the option to buy out your lease Right Honda will no longer pay the remaining 6 months of your lease mentioned in the first line of the email.   This email is unethical and a dishonest way to get people into the dealership to be bullied and talked down to by the sales department.  Honda continues to put this fault on the confusion of the email and that I misunderstood what it said, however it is very clear in the email.  As for the pay out price being higher than my original paperwork, I don't have a problem paying out the remainder of my lease.  This was my plan all along until Right Honda staff began contacting and harassing me weekly to come in and take care of my lease, as well as tell me to come in and buy it out, "it would only take 45 minutes."  I was very clear from every interaction that I simply wanted to buy out my lease, not purchase new.  When the salesperson came back he told me this was the original agreed upon amount (around $22,000 plus fees) and at NO time mentioned it was due to the remainder of the lease.  He said this was the agreed upon amount from three years ago, it was not until I brought out my original paperwork that he had to leave, come back and then stated the difference was due to me still having 6 months left on my lease.  Again, I don't have a problem paying what I agreed upon, however Right Honda is unethical and dishonest in their sales techniques to get people in the door, dishonest in what they claim to be able to offer to get your keys and then bully and talk down to you  until you are forced to become upset and leave.

Re:  Complaint ID#[redacted]To Whom It May Concern,This letter serves as our 2nd response from Right Honda regarding compliant ID#[redacted] from [redacted].Right Honda stands by our original response for Mr. [redacted]’s complaint regarding the financing for a new vehicle.  There are circumstances that prevent Right Honda from selling a new vehicle to Mr. [redacted], which Right Honda has no control over.   The options from lenders that are willing to extend a loan to Mr. [redacted], are strictly based on the credit history provided to us by Mr [redacted].  Again, Right Honda is not the finance company,  therefore , the final decision is that of the banks, and we cannot change that outcome.With the situation regarding the license plate, Right Honda will reimburse Mr. [redacted] for the cost related to obtaining a replacement license plate for his vehicle if necessary.Again, we value all of our customers and potential customers, and hope Mr. [redacted] will reconsider exploring his options.Sincerely,[redacted]Business Manager[redacted]

was approved by capital one spoke with the general manager about a week ago. The  bank sent loan back 10 days later nov 24.  I never received a letter from the bank that they denied me after they approved me which by law I thought they were suppose to. . Dealership tried to help but unfortunately couldn't resolve the problem they will be returning my down payment and extra money for the inconvenience for the car. Have no other choice. Not happy with the whole situation. They tried so that's all I asked

July 11, 2017This letter is in response to complaint #[redacted] file by [redacted].   Upon receiving this complaint our General Manager contacted Ms [redacted] to attempt to rectify this issue.  Both parties were able to come to an agreement that was satisfactory.  Right...

Honda has agreed to re-purchase the vehicle from Ms Sanks.  We value each and every customer at Right Honda and hope that Ms Sanks will continue to do business in the future. Thank you, Marcy H[redacted]Business Manager[redacted]

Re:  Complaint ID#[redacted]To Whom It May Concern,This letter serves as our response from Right Honda regarding compliant ID#[redacted] from [redacted]. Right Honda offers various promotional mailers, as well as phone calls to customers, to assist customers with the purchase or lease of...

new and pre-owned vehicles. These advertisements and phone calls give information on current promotions or special financing rates, but of course these are based on customers’ credit and auto loan history, and are subject to approval by the finance company. Mr. [redacted] was contacted by Right Honda to come in and talk about options for a new car. When  customers’  come to our dealership, we do the best we can to come to an agreement that makes both parties happy, but financing is always subject to final approval by the finance company. Right Honda does not have access to every aspect of the customer’s financial situations, so there may be unforeseen circumstances that arise once a contract is submitted for final approval.  In the case of Mr. [redacted], this was the case. American Honda Finance Corporation (AHFC) would not approve the contract as it was written on a new vehicle, because he did not meet certain criteria. After Right Honda received this information from AHFC, our Finance Manager contacted Mr. [redacted] to inform him of the bank’s decision.   At this point, we offered to show Mr. [redacted] vehicles that were within the approval guidelines that were offered by different finance companies with different interest rates and terms. The finance company determines interest rates based on the customers’ credit history.    Mr. [redacted] became upset and requested that we return the vehicle he was intending to trade in, and he did not wish to discuss any further vehicle options.At this point we gave Mr. [redacted] his trade in back, along with the original license plate. The trade in vehicle was returned to Mr. [redacted] in the same condition that it was received.  Right Honda does not have the option to honor the original contract as Mr. [redacted] is asking, because AHFC will not extend the loan.  Right Honda is not the finance company.   As stated previously, there are other options for Mr. [redacted] with different finance companies for different vehicles.  Mr. [redacted] is welcome to come in and discuss these other options. Right Honda strives to make each and every customer happy with their vehicle purchases, and we feel that we tried to help Mr. [redacted], but unfortunately we were not given the opportuninty. We value all of our customers and potential customers, and hope Mr. [redacted] will reconsider exploring his options.Sincerely,[redacted]Business Manager[redacted]

Dear [redacted], I appreciate you taking the time to allow Right Honda to resolve the issue you had with our service department.  Customer service is what we pride ourselves on, and its unfortunate that we did not meet our own standards when you visited.As we...

spoke about this morning, September 30th,  I did issue you a full refund for the repairs that you were charged.  I also sent a copy of the credit card receipt to your email provided. We value all of our customers, and hope that you will return to Right Honda in the future. Please feel free to contact me if there are any further concerns regarding this matter.I feel we have come to a resolution in which both parties are satisfied.Sincerely,
[redacted]Business Manager[redacted]
[redacted]