Consumers News Services, Inc.

Dear *** ***,I do apologize for this continued issue We do provide any DND requests to the Independent Contractor on route This is updated and provided to the Contractor each week.I have asked the manager to contact the Independent Contractor who delivers your route to ensure they understand this request and it is followed The District Manager will stop by your address each Thursday for the next few weeks to ensure that the request has been followed If a This Week is still found, they will pick it up and take additional corrective action with the Independent Contractor The Manager will also reach out to you to ensure you have his information and to answer any questions. Again, I do apologize Best Regards,Corey E***Alternate Product Manager The Bag

I do apologize for this continued issue. I have asked the manager to contract the Independent Contractor who delivers your route to ensure they understand this request and they it is followed. The District Manager will stop by your address each Monday for the next few weeks to ensure
that the request has been followed. If a Bag is still found, they will pick it up and take additional corrective action with the Independent Contractor.Again, I do apologizeBest Regards,

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

Dear *** ***, I do apologize for this continued issue We do provide any DND requests to the Independent Contractor on route. This is updated and provided to the Contractor each week. I have asked the manager to contact the Independent Contractor who delivers your
route to ensure they understand this request and it is followed. The District Manager will stop by your address each Thursday for the next few weeks to ensure that the request has been followed. If a This Week is still found, they will pick it up and take additional corrective action with the Independent Contractor. The Manager will also reach out to you to ensure you have his information and to answer any questions. Again, I do apologize. Best Regards,Corey E***Alternate Product Manager The Bagell us why here

Dear Loretta SA*** I do apologize for this continued issue We do provide any DND requests to the Independent Contractor on route. This is updated and provided to the Contractor each week. I have asked the manager to contact the Independent Contractor who delivers
your route to ensure they understand this request and it is followed. The District Manager will stop by your address each Thursday for the next few weeks to ensure that the request has been followed. If a This Week is still found, they will pick it up and take additional corrective action with the Independent Contractor. The Manager will also reach out to you to ensure you have his information and to answer any questions. Again, I do apologize. Best Regards, Corey ElderAlternate Product Manager The BagThe BagThe BagAlternate Product Manager The Bag

1.) Mr*** responded only about the This Week newspaper that's delivered on Thursday. My DO NOT DELIVER demand applies to BOTH the This Week and the bundle of advertising in a plastic bag called "The Bag" that's also delivered weekly and on a different day than the This WeekFor example, today The Bag was here Tuesday AMIt does not resolve the problem to have a manager come on Thursday to check on the This Week if a The Bag gets delivered earlier in the week2.) My experience over the last several years has been that when I call and tell not to deliver, delivery stops for anywhere from weeks to months and then starts up again. So in my view, it can't be concluded that the problem is permanently resolved after following up for a couple of weeks. I appreciate his apology and I'm sure his efforts are sincere, but this is about making sure as delivery people come and go that the Do Not Deliver is followed forever, not just for a couple of weeks which is what they already manage to accomplish

Dear *** ***, I do apologize for this continued issue We do provide any DND requests to the Independent Contractor on route. This is updated and provided to the Contractor each weekI have asked the manager to contact the Independent Contractor who delivers your route to
ensure they understand this request and it is followed. The District Manager will stop by your address each Thursday for the next few weeks to ensure that the request has been followed. If a This Week is still found, they will pick it up and take additional corrective action with the Independent ContractorAgain, I do apologize. Best Regards, Corey E*** Alternate Product Manager The Bag

Dear *** *** ***,I do apologize for this continued issue We do provide any DND requests to the Independent Contractor on route. This is updated and provided to the Contractor each week. I have asked the manager to contact the Independent Contractor who delivers your
route to ensure they understand this request and it is followed. The District Manager will stop by your address each Thursday for the next few weeks to ensure that the request has been followed. If a This Week is still found, they will pick it up and take additional corrective action with the Independent Contractor. The Manager will also reach out to you to ensure you have his information and to answer any questions. Again, I do apologize. Best Regards,Corey E*** *** ***

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],I do apologize for this continued issue.  We do provide any DND requests to the Independent Contractor on route.   This is updated and provided to the Contractor each week. I have asked the manager to contact the Independent Contractor who delivers your route to ensure they understand this request and it is followed.  The District Manager will stop by your address each Thursday for the next few weeks to ensure that the request has been followed.  If a This Week is still found, they will pick it up and take additional corrective action with the Independent Contractor.  The Manager will also reach out to you to ensure you have his information and to answer any questions.  Again, I do apologize.  Best Regards,Corey E[redacted]

The District Manager has spoken previously with the customer.  After that discussion, the Manager has had additional verification that delivery was made.  Attached are the photos from the 9/25 and 10/2 deliveries.  We are unsure why the customer is not receiving the product, but we...

are certain that it was delivered under her mailbox.The District Manger has attempted to contact the customer.  Once we hear back, we will see what additional actions can be taken.  We are always looking for new contractors and will happily talk to the customer about this opportunity when she calls back. Corey E[redacted]Alternate Product Manger

I spoke with Mr. [redacted].  At this time, Mr [redacted] has requested that we put a temporary Do Not Deliver on his account.  It is updated in the system.  Mr. [redacted] will contact the Bag when he wishes it to be removed. Corey E[redacted]Alternate Product MangerThe Bag