We are in receipt of the response to the Revdex.com complaint filed by [redacted] under case #[redacted]. We apologize for any frustrations Ms. [redacted] has experienced. We have traced with all parties for the claimed missing box, however the trace came back negative with all...
parties. We have advised Ms. [redacted] of the results and have sent a claim form for her to file her claim on 11/3/15. We have received Ms [redacted] completed claim on 5/3/16. We will review the claim and all documentation as soon as possible and reach out to Ms. [redacted] with any questions we may have. We will settle the claim as quickly as possible once we have completed the review of all the information and have completed our investigation. We apologize for any difficulties and dissatisfaction Ms. [redacted] has had and trust that this response will allow you to close this case. Sincerely,Stevens Worldwide Van Lines
We are in receipt of the Revdex.com complaint filed by [redacted] under case #[redacted] on 2/16/16. We have reviewed the complaint, file and documentation and find as follows: On 12/2/15, this shipment was loaded and a final walk through of the residence was preformed to ensure all items that...
were to be transported were included in the shipment. The generator was not identified at this time to be included or loaded. A weighing of the shipment was performed to account for the charges and cost of the move. The generator was not included in the weight of the shipment and therefore has not been charged to Ms. [redacted] for moving it to Florida. However, we have arranged for the generator to be shipped to Florida, at no cost to Ms. [redacted] as goodwill gesture and for customer services. At this time the generator is scheduled to be delivered on 3/4/16. We apologize for any difficulties and dissatisfaction Ms. [redacted] has had and trust that this response will allow you to close this case.
We are in
receipt of the Revdex.com complaint filed by [redacted] under case #[redacted]. We have reviewed the complaint, file and
documentation and find as follows:On 8/27/15, we delivered Ms. [redacted]’s belongings to
her residence in [redacted], VT. The inventories Ms. [redacted] signed give...
a
warning above the signature line that states “WARNING before signing check
shipment, count item and describe loss or damage in space on the right
above.” The Uniform Household Goods Bill of Lading & Freight
Bill states in the delivery acknowledgement that the “shipment was received
in apparent good condition except as noted on the inventory and services
ordered were performed.” The only item that changed condition during our
handling and the item that Ms. [redacted] took exception to, was damage to a hutch. On 9/1/15, Ms. [redacted] filed a claim for
the hutch. On 10/7/15, we issued a settlement
for estimated cost of repair and stated that if the actual cost of repair
exceeds the amount allowed to submit the estimate for further
consideration. Ms. [redacted] has provided
the estimate for the repairs to the hutch on 10/22/15 in the amount of $751.95.
Ms. [redacted] has a balance due regarding
her shipment for $923.64, these charges are $828.80 for a shuttle fee, $40.86
for increase in fuel charge and $54.00 for the increase in the selected
valuation. On 10/7/15, we issued a
settlement in the amount of $100.00 for the estimate cost of repairs for the
hutch and applied that to the balance that is due. On 11/3/15, we will issue Ms. [redacted], the
remaining $651.95, from the repair estimate that was provided, in a check and
sent it out via US Mail. On 10/27/15, which is 61 days after
delivery and since these items left our care, custody and control, we have
received an additional claim for damages to two chairs, hardwood flooring and a
door jam. There were no exceptions noted
at delivery for these items being damage and the damage that is claim would
have been clearly visible at delivery. There is no evidence to support that
these items changed condition during our handling, therefore, we must
respectfully deny liability for these items. Until we are at destination, and able to
see if the tractor trailer would be able to deliver to residence without
causing damage to other property, we would have no way of knowing the access
and if the cost of these services would be required. To allow for
Ms. [redacted]’s delivery to take place, Stevens required the shuttle service to
delivery her goods. As a customer
service gesture, Stevens Worldwide Van Lines will absorb this cost of $828.00. We apologize
for any difficulties and dissatisfaction Ms. [redacted] may have had and trust
this response will allow you to close this case.Stevens
Worldwide Van Lines
We are responding to the Revdex.com Comp**int filed under #
[redacted] by [redacted]. We have
reviewed the comp**int and find as follows:
As a service provider, we completed our obligation to load
and move the g**ss table from [redacted] to [redacted]. It is the customer’s...
responsibility to
ensure that the items that are contracted to move to have accessibility at
destination as [redacted] is delivering items to a location that is sight unseen,
we would not have been able to determine the accessibility at the delivery
location. [redacted] made every effort to deliver the g**ss
table, however it was impossible for the **rge 10 foot g**ss table to be moved
up 3 flights of a tight spiral staircase.
We suggested alternatives for the delivery of the table, such as
delivering to a mini storage unit or hoisting of the table, however these
options were refused by the customer.
We also provided the option to contract to move the g**ss table back to
[redacted] for a cost of $1,704.56, however this was also refused. After the attempt of delivery we sent a
second independent professional company to inspect the staircase and table to
determine if the 10 foot g**ss table could be moved up the spiral stairs. This second professional company agreed that
it was impossible for the table would not be able to deliver up the staircase
safely. The g**ss table not being able
to fit or not being able to be delivered up the 3 flight of a spiral staircase
is not the fault or liability of [redacted] Worldwide Van Lines and [redacted] has
not agreed to move this table back to [redacted] free of charge. We will still honor the price of moving the
g**ss table back to [redacted] that was quoted in 2014, if Ms. [redacted] wishes
to contact [redacted] for those moving services. We apologize for any difficulties and dissatisfaction Ms. [redacted] may have had. We trust that this response will allow you to close the case.Sincerely, [redacted] Worldwide Van Lines
Response to Revdex.com Complaint# [redacted] We are in receipt of the Revdex.com Complaint filed by [redacted] under ID# [redacted] on 8/25/2016. We sincerely apologize that the driver’s labor crew did not show up and that nobody in our local Cleveland office was available to assist in finding labor on that...
Saturday morning. Thankfully the driver was able to find help with a local moving company and get the job completed by 4pm. Our system notes show Ms. [redacted] contacted our customer service department on 8/25/16 to voice her dissatisfaction with the move and stated she is not looking for compensation and not planning on filing any claims for the damaged items mentioned in the complaint. She stated that she is just looking for an answer as to how everything went so poorly. The driver mentioned in this complaint ([redacted]) is a [redacted] driver and not associated with a 3rd party so not sure why he would have stated otherwise. And it is the driver’s responsibility to have the appropriate labor set up for the job. He also should have the phone number for our Operations department that is on call 24/7 in situations like these to provide assistance in securing labor. We have addressed these issues with the driver and appreciate the feedback. We again apologize for any difficulties and dissatisfaction Ms. [redacted] may have had and trust this response will allow you to close the case. Sincerely, [redacted] Worldwide Van Lines
We have received the Revdex.com complaint filed by [redacted] under complaint ID of 11965805. We have reviewed the claim and file and find as follows: On 2/14/17, we extended an offer of $1250.00 as a goodwill settlement of which $500.00 has already been issued to Mr. [redacted]. We will agree to the requested settlement of $1500.00 to resolve this claim and will email Mr. [redacted] the settlement release agreement. Again, we apologize for any dissatisfaction Mr. [redacted]’s may have experience and trust this response will able to you to close this matter in regards to Stevens. Sincerely, Stevens Worldwide Van Lines
We are in receipt of the response to the Revdex.com complaint filed by [redacted] under case #[redacted]. We apologize for any frustrations Ms. [redacted] has experienced. We have traced with all parties for the claimed missing box, however the trace came back negative with all...
parties. We have advised Ms. [redacted] of the results and have sent a claim form for her to file her claim on 11/3/15. We have received Ms [redacted] completed claim on 5/3/16. We will review the claim and all documentation as soon as possible and reach out to Ms. [redacted] with any questions we may have. We will settle the claim as quickly as possible once we have completed the review of all the information and have completed our investigation. We apologize for any difficulties and dissatisfaction Ms. [redacted] has had and trust that this response will allow you to close this case. Sincerely,Stevens Worldwide Van Lines
We are in receipt of the Revdex.com complaint filed by [redacted] under case #[redacted] on 2/16/16. We have reviewed the complaint, file and documentation and find as follows: On 12/2/15, this shipment was loaded and a final walk through of the residence was preformed to ensure all items that...
were to be transported were included in the shipment. The generator was not identified at this time to be included or loaded. A weighing of the shipment was performed to account for the charges and cost of the move. The generator was not included in the weight of the shipment and therefore has not been charged to Ms. [redacted] for moving it to Florida. However, we have arranged for the generator to be shipped to Florida, at no cost to Ms. [redacted] as goodwill gesture and for customer services. At this time the generator is scheduled to be delivered on 3/4/16. We apologize for any difficulties and dissatisfaction Ms. [redacted] has had and trust that this response will allow you to close this case.
We are in
receipt of the Revdex.com complaint filed by [redacted] under case #[redacted]. We have reviewed the complaint, file and
documentation and find as follows:On 8/27/15, we delivered Ms. [redacted]’s belongings to
her residence in [redacted], VT. The inventories Ms. [redacted] signed give...
a
warning above the signature line that states “WARNING before signing check
shipment, count item and describe loss or damage in space on the right
above.” The Uniform Household Goods Bill of Lading & Freight
Bill states in the delivery acknowledgement that the “shipment was received
in apparent good condition except as noted on the inventory and services
ordered were performed.” The only item that changed condition during our
handling and the item that Ms. [redacted] took exception to, was damage to a hutch. On 9/1/15, Ms. [redacted] filed a claim for
the hutch. On 10/7/15, we issued a settlement
for estimated cost of repair and stated that if the actual cost of repair
exceeds the amount allowed to submit the estimate for further
consideration. Ms. [redacted] has provided
the estimate for the repairs to the hutch on 10/22/15 in the amount of $751.95.
Ms. [redacted] has a balance due regarding
her shipment for $923.64, these charges are $828.80 for a shuttle fee, $40.86
for increase in fuel charge and $54.00 for the increase in the selected
valuation. On 10/7/15, we issued a
settlement in the amount of $100.00 for the estimate cost of repairs for the
hutch and applied that to the balance that is due. On 11/3/15, we will issue Ms. [redacted], the
remaining $651.95, from the repair estimate that was provided, in a check and
sent it out via US Mail. On 10/27/15, which is 61 days after
delivery and since these items left our care, custody and control, we have
received an additional claim for damages to two chairs, hardwood flooring and a
door jam. There were no exceptions noted
at delivery for these items being damage and the damage that is claim would
have been clearly visible at delivery. There is no evidence to support that
these items changed condition during our handling, therefore, we must
respectfully deny liability for these items. Until we are at destination, and able to
see if the tractor trailer would be able to deliver to residence without
causing damage to other property, we would have no way of knowing the access
and if the cost of these services would be required. To allow for
Ms. [redacted]’s delivery to take place, Stevens required the shuttle service to
delivery her goods. As a customer
service gesture, Stevens Worldwide Van Lines will absorb this cost of $828.00. We apologize
for any difficulties and dissatisfaction Ms. [redacted] may have had and trust
this response will allow you to close this case.Stevens
Worldwide Van Lines
We are responding to the Revdex.com Comp**int filed under #
[redacted] by [redacted]. We have
reviewed the comp**int and find as follows:
As a service provider, we completed our obligation to load
and move the g**ss table from [redacted] to [redacted]. It is the customer’s...
responsibility to
ensure that the items that are contracted to move to have accessibility at
destination as [redacted] is delivering items to a location that is sight unseen,
we would not have been able to determine the accessibility at the delivery
location. [redacted] made every effort to deliver the g**ss
table, however it was impossible for the **rge 10 foot g**ss table to be moved
up 3 flights of a tight spiral staircase.
We suggested alternatives for the delivery of the table, such as
delivering to a mini storage unit or hoisting of the table, however these
options were refused by the customer.
We also provided the option to contract to move the g**ss table back to
[redacted] for a cost of $1,704.56, however this was also refused. After the attempt of delivery we sent a
second independent professional company to inspect the staircase and table to
determine if the 10 foot g**ss table could be moved up the spiral stairs. This second professional company agreed that
it was impossible for the table would not be able to deliver up the staircase
safely. The g**ss table not being able
to fit or not being able to be delivered up the 3 flight of a spiral staircase
is not the fault or liability of [redacted] Worldwide Van Lines and [redacted] has
not agreed to move this table back to [redacted] free of charge. We will still honor the price of moving the
g**ss table back to [redacted] that was quoted in 2014, if Ms. [redacted] wishes
to contact [redacted] for those moving services. We apologize for any difficulties and dissatisfaction Ms. [redacted] may have had. We trust that this response will allow you to close the case.Sincerely, [redacted] Worldwide Van Lines
Response to Revdex.com Complaint# [redacted] We are in receipt of the Revdex.com Complaint filed by [redacted] under ID# [redacted] on 8/25/2016. We sincerely apologize that the driver’s labor crew did not show up and that nobody in our local Cleveland office was available to assist in finding labor on that...
Saturday morning. Thankfully the driver was able to find help with a local moving company and get the job completed by 4pm. Our system notes show Ms. [redacted] contacted our customer service department on 8/25/16 to voice her dissatisfaction with the move and stated she is not looking for compensation and not planning on filing any claims for the damaged items mentioned in the complaint. She stated that she is just looking for an answer as to how everything went so poorly. The driver mentioned in this complaint ([redacted]) is a [redacted] driver and not associated with a 3rd party so not sure why he would have stated otherwise. And it is the driver’s responsibility to have the appropriate labor set up for the job. He also should have the phone number for our Operations department that is on call 24/7 in situations like these to provide assistance in securing labor. We have addressed these issues with the driver and appreciate the feedback. We again apologize for any difficulties and dissatisfaction Ms. [redacted] may have had and trust this response will allow you to close the case. Sincerely, [redacted] Worldwide Van Lines
We have received the Revdex.com complaint filed by [redacted] under complaint ID of 11965805. We have reviewed the claim and file and find as follows: On 2/14/17, we extended an offer of $1250.00 as a goodwill settlement of which $500.00 has already been issued to Mr. [redacted]. We will agree to the requested settlement of $1500.00 to resolve this claim and will email Mr. [redacted] the settlement release agreement. Again, we apologize for any dissatisfaction Mr. [redacted]’s may have experience and trust this response will able to you to close this matter in regards to Stevens. Sincerely, Stevens Worldwide Van Lines