Consumers Warehouse Center, Inc.

A letter with any additional concerns can be sent to the following address:
Consumers Warehouse Center, Inc
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The price increased due to a change to include a sink cut out that was not included in the price on the original orderThat change increased the price before tax by $After that chance plus tax and delivery the order total increased to $Less the deposit of $leaves a balance due
of $Consumers removed the additional charge for the sink cut outItem delivered and accepted on 8/**/The balance due on installation was $instead of the $as stated on the receiptThe difference of $represents the removal of the $delivery charge plus tax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
This information is not entirely truthful. We want to speak with the [redacted] of the company.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I paid for kitchen cabinet with glass door and under cabinet molding on June * 2013. The order was delivered on August [redacted], there were no label on the boxes tell you what inside, neither the parts. There were missing parts including one glass door and under cabinet molding. I called and spoke to [redacted] and [redacted] regarding the glass door and under cabinet molding. They were very rude and manipulative. They keep on bouncing. [redacted] stated " you have two options, I either go make it since I don't make glass you go make it yourself". [redacted] stated " you have to reorder the under cabinet molding and pay half, there is nothing I can do". I told them I already purchased them why should I repay for it again. No one wants to help. After the staff mistreating me I went online " [redacted]" this company has a history of mistreating customers and their orders.Desired Settlement: I just need my missing parts, it has been 3 months now since I have no kitchen and sink my kids are suffering, I spending lot of money eating out. There had promised me I will received my order 6-8 weeks from the date of purchases on 6/*/13. Please I need help.

Business

Response:

Hi [redacted]

I am unable to respond to this complaint online so I am sending you an e-mail. Can you please confirm receipt.

The customer received all items that they paid for. The installer of the molding used the under cabinet molding (OGP8) as part of the crown molding that goes on the top of the cabinets. When the customer stated that the molding was missing, a customer service tech went to the home and told the customer that the molding was not missing but used in the wrong way. We offered to split the cost of the new molding, since we did deliver and the customer did install the items they originally thought were missing. We are not making the customer "repay for it again" as stated in the complaint, we are just not giving free molding since the installer made an error and installed the item incorrectly. The molding is on order and a discount for 1/2 the price has been applied. As far as the glass door is concerned, the customer stated that they never received the glass, we ordered a new piece of glass from the manufacturer, when the new glass arrived, we sent a customer service rep to the house to install the glass, but the manufacturer sent the wrong size. We have just dropped off the template for a new piece of glass to be made from a local shop. If the original responses from [redacted] and [redacted] were as stated in the complaint I apologize, but it seems that the end result of the two issues have been handled fairly.

Please contact me if you require any additional information.

Sincerely,

Consumers Warehouse Center

Review: I placed an order on 8/**/15 for a countertop (Order #[redacted]) with estimated due date 9/**/15. I called on 9/** and spoke with Kathy who stated the order was expected during the first week of October. I told her that was too late as my contractor was on site and she transferred me to the salesman's voicemail, where I left a message requesting a call back. On 9/** I physically went to the store and spoke with another salesman who apologized and said he would call me Monday after he called the manufacturer. He never called back. On 10/* I called and spoke to Jennifer who left a message for the manager to call me. The sales manager, Brian, called back and explained the original purchase order was priced incorrectly and was rejected by the manufacturer. The rejected order was not discovered for 2 weeks. He stated the order should be in within 2 weeks and he assured me he would follow up and call me back by 10/*. He never called back. On 10/** I called and left him voicemails at 12:49 and 2:27 pm requesting a call back. He never called. On 10/** I called at 10:48 and left a voicemail requesting a call back. This is totally unacceptable.Desired Settlement: I would like this business to call me with a definite delivery schedule and to complete the order promptly. In addition, they should make arrangements to deliver the order, instead of making me pick it up.

Business

Response:

Customer was contacted today and informed that the item was in and available for delivery. Consumers will deliver the item to customer at no charge. Message left for customer to contact delivery department and arrange delivery date.

Review: On 5/*/13 I contacted the service department of Consumers Kitchens and Baths to report that a multitude of kitchen cabinets that were delivered to me on 5/*/13 were damaged. The service department sent someone over to inspect the damages and then ordered new cabinets and doors to replace all of the ones that were damaged. On 6/*/13 I received the new cabinets and doors, upon inspection I found that the new cabinets were delivered without doors and that some of the replacement doors weren't included in the delivery. Also, the new doors that I did receive were a different shade than the original order and the recessed pattern on the doors differed from the original cabinets delivered. I again contacted [redacted] of the service department about this and and the technician revisited my house to view the new problems. I was told by [redacted] that a representative from the cabinet company would need to come out to inspect the cabinets and he would arrange for the visit. For the past 3 weeks I have been told by [redacted] that I would be contacted by no one ever does. I have now been living with an incomplete kitchen since my original one was damaged by superstorm Sandy ,over 5 1/2 months since I ordered these cabinets,2 1/2 months since the original delivery and 1 1/2 months since I received the replacement parts.Desired Settlement: I would like to have the damaged cabinet doors that were replaced with ones that were the wrong color and pattern replaced with the proper doors. I have been waiting for 2 1/2 months for this company to replace these damaged pieces.

Business

Response:

A color match is being done on the replacement parts and the parts are on order and the manufacturers rep contacted the customer yesterday to update him on the status.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My husband and I ordered countertop on July *, 2014. We ordered it under the condition that we would receive the counter within four weeks as per the [redacted]. [redacted] the salesman was responsible for the estimate but we placed the order with the [redacted] because [redacted] was busy when we returned to the store to buy the counter. We paid a $300 deposit. We inquired about a delivery date and learned there was a problem with the order. [redacted] did not initially follow up with us regarding this problem and we wouldn't have known unless we inquired about the delivery date. We provided the correct information to resolve the problem via email. We were then told we would receive a delivery by August **, 2014. We were told to call on August **, 2014 to set up a time with [redacted]. We called between 12-3PM as directed and were transferred to voicemail after voicemail. Finally, I demanded to speak with the [redacted], [redacted], and the [redacted], [redacted], placed me on a long hold and [redacted] finally got on the phone. He stated the item was not in their possession, refused to provide a delivery date, refused to resolve the problem, and refused to provide the contact information for his supervisor. He said he was not obligated to provide the information (the conversation was recorded). Furious, I asked for a refund and he refused that request as well. I explained that the two options were to have the manufacturer deliver the item to our home by August **, 2014 as promised to to refund the money. He still refused to honor either resolution. I stated I would come down to the store and wait for a resolution since he had our deposit money and failed to honor a promise in writing from [redacted], the salesman. He warned me I wouldn't be allowed in the store. Since I am [redacted], I called a police officer to escort me to the store to resolve the situation since Consumers already had our deposit. During this whole process, my husband was given different information from [redacted] (he called him from work) and [redacted] never returned his call promptly as she promised. [redacted] never responded to us during this time. My husband was told by [redacted] that we would in fact receive the counter despite what [redacted] told me.

I arrived and waited for the police officer. I explained the situation and the officer stated he would speak to [redacted]. The officer reported that there was nothing that could be done about the order and delivery, and no refund could be issued. Shortly after, [redacted] came outside in the lot where I was with the officer and he stated that the manufacturer was willing to make an "exception" and they would deliver it this evening. I once again asked for his superior's contact information and he refused to give it to me. I called the manufacturer on speaker phone and it turns out they were unable to deliver it tonight as promised. Finally, the manufacturer agreed to deliver it to our home between 7-7:30 AM on August **, 2014.

[redacted] claims that we owe a balance of $612 meanwhile our total bill states $896.35 minus our $300 deposit. We have proof of billing statement and payment.Desired Settlement: (1) we demand to know why the [redacted] is asking for more money that is not justified on our receipt

(2) we demand the contact information for the [redacted] of the company

(3) refund for the shipping fee due to all of the aggravation and Iack of professionalism

Business

Response:

The price increased due to a change to include a sink cut out that was not included in the price on the original order. That change increased the price before tax by $14.96. After that chance plus tax and delivery the order total increased to $912.60. Less the deposit of $300.00 leaves a balance due of $612.60. Consumers removed the additional charge for the sink cut out. Item delivered and accepted on 8/**/14. The balance due on installation was $552.90 instead of the $596.35 as stated on the receipt. The difference of $43.45 represents the removal of the $40.00 delivery charge plus tax.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This information is not entirely truthful. We want to speak with the [redacted] of the company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A letter with any additional concerns can be sent to the following address:

Consumers Warehouse Center, Inc.

Review: We actually have a number of complaints about this business. We purchased kitchen cabinets from the [redacted] showroom, but our complaints are with the manner in which the business is run, so it is really against the headquarters.

Four days into the demolition and reconstruction of our kitchen our contractor informed us that there was a 3 inch error in dimensions on the schematic floor plan created by Consumers, and that the cabinets as built would not clear our side door. It took Consumers one day shy of a week to send someone out to re-measure our kitchen and confirm that the first employee to measure made a mistake. The re-measure took place in early morning but his measurements weren't received by customer service for review until the next morning-thereby causing a full week delay already. Then we had to wait two weeks for the replacement cabinets. The only thing they did to make up for the inconvenience was give us roll-out drawers for a 36" cabinet, since we paid for roll- outs in a 24" cabinet that now had to be downsized to an 18" cabinet, making the roll- outs useless for pots as originally intended. The day the order for the replacement cabinets was received by the manufacturer I called [redacted] in [redacted] to get an anticipated delivery date so I could inform my contractor, and he told me we wouldn't know that until sometime the following week! I told him that was absurd and reiterated how unhappy we were, but he said this was how it worked with the manufacturer, Starmark. Within the hour he called back to give me the delivery date for two weeks later. Up to the manufacturer right?

We purchased our appliances from the Commack showroom and had originally had the scheduled for delivery the day after our contractor notified us of the error, so we immediately cancelled the delivery as they are all located on the affected side of the kitchen. Yet the evening of the day they would have been delivered we get a call from Consumers asking if we are ready to take delivery, followed by another phone call from them 4 days later again asking if we wanted the appliances, all the while having the notes that we had cancelled delivery and we're waiting for replacement cabinets.

We also purchased our granite through their vendor, [redacted] Marble and Granite. We received a verbal and email installation date with a window of between 10am and 3pm. They did not call the day before to confirm, and when my wife tried to call them at 4pm they were closed. The morning of delivery I received a call from them at 8am saying they had a cancellation and could get to us earlier- between 10 and 3. When I said that was the time we were given she said no, they had us scheduled between 12 and 6!

When we were sold the cabinets we were sold "moulding" for around a recessed pantry closet. What was delivered was flat boards which looked more like spacer boards which would have looked terrible plopped onto our walls. This is not even close to how they were represented on the depictions prepared by Consumers. Again due to our inconvenience with this whole issue we asked them to give us decorative window trim moulding for around our window,door and pantry closet stained to match our cabinets free of charge- they refused. We then purchased a quart of stain through them from Starmark. Again, I checked with [redacted] in [redacted] after the order went through to get a delivery date, and after checking he told me October ** it would come into their warehouse and they would deliver it to my home. On October ** I called to find out when it would be delivered. The designer was off and [redacted] told me it wasn't due into their warehouse until October **. I said that is not what I was told by [redacted], but he said that was the information he had. The next day I called [redacted] who apologized, said he di not know why it would be a week late- whether it missed the truck from Starmark he did not know and could never find out what happened.

Once again I vented my total disgust with Consumers, how they ran their business and the failure on their part to swiftly verify their mistake and arranging with their supplier for a quick turnaround time to get replacement cabinets, knowing full well they are inconveniencing the customer and leaving us without a working kitchen for an additional 3 weeks, when we could have had an operational stove and microwave the second week of our project. I told him I expected some form of reimbursement from Consumers as well as a phone call from someone higher than [redacted] since they would have to approve such reimbursement and he assured me they were kept informed of the problems affecting my order. Three weeks later and I have not been contacted by anyone.

Finally, I received a call the afternoon of October ** telling me the stain would be delivered to my house the next day. Later that evening I received another call from Consumers to confirm a technician would be at my house the next morning to measure. When I inquired what they had to measure, the girl hesitantly replied they were measuring the kitchen! ,I informed her that after their delay my kitchen was just now back together. She put me on hold and another woman got on and said they were coming to deliver the stain and that someone had to be home to sign for it.Desired Settlement: I expect a phone call from someone in management apologizing for causing us an unnecessary 3 week delay in a project only scheduled to take 6 weeks, aggravation from our contractor because he was annoyed in this throwing his schedule of jobs off, and we then had to wait until he was available to complete our job. I would also like a substantial refund check- not gift card or coupon for future purchases from them- as I incurred additional expense in having to purchase appropriate moulding for the pantry closet to replace the garbage they sold me. In addition I purchased scribe moulding through them that my contractor intended to use with what they sold me to try to make it attractive, but it didn't work and I am left with this useless moulding. In addition, I feel they need to re- structure how they conduct their business and they need to work with their suppliers for a better turnaround time when mistakes are made either by Consumers or the supplier- don' make the customer suffer.

Business

Response:

Consumers

headquarters was informed of the measuring error on Friday 8/**, customer was

contacted on Saturday 8/** and a date for a re-measure was scheduled for was Wednesday

08/[redacted]The response time to schedule the re-measure was acceptable, if we were

able to get a re-measure done on Monday that would have been better, but there

is a schedule and it would not have been fair to other customers on the

schedule to be bumped. The reorder and delivery of the cabinets did not get

delayed by the re-measure being done on Wednesday as opposed to Monday. When

the measurements are done the employee will return to headquarters at the end

of the day with all the paperwork form all the work for the day, we do not go

to each individual jobsite measure and return back to headquarters between each

stop, to deliver the measurements. Once again the delivery of the measurements

at the end of the day as opposed to immediately after the measurements were

taken did not cause any delay in receiving the replacement product. The two

week wait for the replacements is due to the cabinets are custom made for each

job, they usually take up to six weeks, but for damaged or special rushed

orders the manufacturer is able to expedite and manufacture within two weeks. The

manufacturer sets the schedule of when items are produced and once an order is

submitted they process the order and the order is put into the their system and

a manufacture date is set, the manufacture may take a few days to get the order

into the system, I am not sure, but the customer requested a date, and we

contacted the upper management of the manufacturer and pressed to have the

order inputted ASAP and for us to get a date of delivery. Within an hour,

according to the complaint, the customer was called back with a date. That

sounds like we were doing all we could at that point to get the replacements

manufactured ASAP for the customer. It may seem like they received a little bit

of the run around with when the items will be delivered, but the manufacturer

does not respond immediately with a delivery date when they get the order, when

they report back to us the scheduled delivery date, we update the sales

department of the dates, it sometimes takes a few days, this time we were asked

to get a date and we got one within an hour. When the kitchen was redesigned to incorporate

the correct measurement, we did in fact give you roll-out trays for free for

another cabinet, I am not sure what else you believe was appropriate

compensation for the error. We are currently working on a system to better coordinate

the delivery of the appliances and cabinets, I do apologize for any inconvenience

or confusion that was caused with regard to the delivery of the appliances. In

addition we have been working closer with the granite manufacturers to better

communicate with the customers and again I do apologize for any inconvenience

that was caused by the miscommunication between you and [redacted]. Although I do

not control what time they close the shop, if they close at 4pm, that is what

time they close, maybe they start early in the morning, maybe they do not work

the office staff a full 8 hours a day, I do not control that. I apologize for

the unprofessionalism with regard to the delivery of the stain, unfortunately since

stain is not eligible to be UPS, since its considered combustible, it must either

be picked up or delivered, and since we have a policy of not dropping

merchandise off without a signature of acceptance, a person is required to be

home to accept the delivery. Attached is the signed depiction of the “moulding”

around the recessed pantry closet. The depiction shows flat boards around a

recessed pantry. The depiction does not show any detailed molding. I will

refund the cost of $156.64 paid the 7 pieces of molding purchased. I also

apologize for any unprofessional treatment by any employee at Consumers and any

inconvenience that the measuring error caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a shower door April [redacted] 2013 & was suppose to receive it 4/**/13 then 5/*/13, then 5/**/13. I could not get a straight answer from anybody, when my customers door was going to be in. When the 2nd week of June came, I had it .

My customer was angry with me because I couldn't give her an answer. I had to go else ware. American Express said they would take care of it, but consumers is holding there ground & not refunding my money. This is how they treat return customers..Desired Settlement: I just want my $380.00 back.

Business

Response:

As stated when we responded to the American Express chargeback we stated to the customer on 05/**/13 that the doors would be received next week, but he hung the phone up on us. The item is in and is available for pick up or the item can be delivered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi [redacted],

I do reject the business response, there actions are questionable. Due to there response I'm taking them to small claims court.

Thank You

Sent from my iPad

Sincerely,

Review: I wrote the following letter to this company (to [redacted] and all [redacted]) on 9/**/13 and have still not received a response.

My name is [redacted]. My husband and I are in the middle of renovating the only full bath in our home. I went to Consumers Kitchen and Bath (in [redacted]) to purchase the vanity, quartz countertop, and three soap shelves for our shower. I made the decision to patronize Consumers Kitchen and Bath because my parents used your company to remodel their bathrooms and they had nothing but good things to say about their experience. I wish I could say the same. Unfortunately my experience has been a nightmare. I ordered the vanity cabinets first and received them within the time period my sales associate indicated (albeit without the knobs on one of them). When I placed the order for the bead board style vanity cabinets (from your Centennial Collection) both my sales associate [redacted] and [redacted] assured me that the fake top drawer (the one directly under the sink) would come with the same finish. When it arrived I was dismayed to find that the fake top drawer did not come with the bead board finish that I had specifically requested. I immediately called [redacted] to try and find out what had gone wrong. He indicated to me that he would get to the bottom of it and get back to me. I had to call him repeatedly only to find out that the cabinet I ordered did not come with the bead board the way I wanted. An experienced sales representative should have known this. I was disappointed, to say the least.

Our experience with the countertop has been even worse than that of the aforementioned vanity. On August [redacted], my contractor [redacted] ([redacted]) and I went to Consumers to place the order for the quartz countertop and soap shelves. We left a detailed sketch and measurement page, as well as a $600 cash deposit with the sales associate. Two weeks later my contractor received a call from Consumers to tell him that the manufacturer could not begin work on the countertop and soap dishes without a template. Again, an experienced sales representative should have known this and communicated it to us immediately. Instead two weeks were wasted. I personally dropped the template off to [redacted] on September [redacted]. I called the following week to check on the estimated delivery date for the countertop and soap shelves as my bathroom renovation was now well underway and my contractor needed to know when he would have these essential pieces. [redacted] indicated to me at this time that everything would be ready on September [redacted]. September [redacted] came and went and I heard nothing from either Consumers or the manufacturer. On September [redacted] I called [redacted] to inquire as to the status of our order. He informed me that the estimated delivery date had been changed to September [redacted] but could not tell me why. He indicated to me that he would look into the situation and get back to me. I was dismayed to receive a call from him ten minutes later in which he told me that our countertop would now not be available for at least 7-10 business days and offered no further explanation. I asked at this time to speak to [redacted] in an attempt to get an explanation for this unacceptable turn of events. The [redacted] ([redacted]) explained to me that the reason for the delay was that the color we wanted was on backorder and would not be available for another two weeks. [redacted] was made well aware that our bathroom renovation was operating on a very tight timetable. That our choice of countertop needed to be backordered was information that should have been made available to us immediately. I was astounded at this apparent deception on the part of [redacted]. The [redacted] failed to provide an explanation for this lack of communication and coldly suggested that my only options now were to cancel the order or just wait the additional two weeks.

I immediately began calling places the following morning to see if there was a more reputable company who could provide us with a quartz countertop and soap shelves sooner so that our now stalled bathroom renovation could proceed. By chance I called Tuscany Marble, who turned out to be the company to whom Consumers had subcontracted our order. After Ashley, the sales representative, discovered we were already in their system, I asked her if there was any way our order could be expedited. I was beyond shocked at her response. She said she would love to help but there was nothing she could do until she received a template for the countertop and soap shelves. This is the template that my contractor and I hand delivered to [redacted] on September [redacted]. I was flabbergasted. This is completely unacceptable. [redacted] was completely derelict in his duties as a [redacted] and your [redacted] actually lied to me in an apparent attempt to cover for him. This is beyond belief.

The next day my contractor drove me to consumers to retrieve our template so that we could do your job and deliver it to the manufacturer so that our bathroom renovation could proceed. The sales associate actually told us that they were planning to mail it out later that day. Even after all your company had put us through there was still no sense of urgency or compassion on the part of your sales staff in regards to our situation.

We hope that Tuscany Marble will be able to expedite our order and we will be able to get our bathroom and our lives back soon. My husband and I are frustrated beyond belief by the unprofessionalism and disregard with which we have been subjected to by your sales staff and company. We are asking you to ensure that no other customer is forced to endure what we have been subjected to and that you do something immediately to try and make this right. Thank you for your prompt attention to this matter.

Sincerely,

[redacted]Desired Settlement: Some sort of refund, an apology, and an explanation of the terrible service.

Business

Response:

I would like to apologize for any inconvenience that occurred

during the renovation project. We will be reviewing the system put in place to

get the template from the showroom to the manufacturer. We certainly do not

feel that the experience you had at Consumers is a true representation of the

level of customer service that we expect from our employees. With regard to the

design of the vanity cabinet, it is clearly marked in the spec book in the

floor plan drawing and on display in the showroom that the top drawer does not

include the bead board design. I apologize for any miscommunication or failure

on the part of the salespersons lack of knowledge that led you to believe that the top drawer on the

cabinets would be any different than what was shown on display or in the

picture. I can offer a refund of $100 to compensate for the poor customer

service you received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: We ordered a customized vanity/granite countertop to fit in a rental property in Montauk. After waiting several weeks for delivery, we hired a plumber to install unit. Unfortunately, the hole in the granite was too far back and the faucet couldn't work because the drain release was hitting the mirror. We had plumber purchase a different faucet hoping that the smaller drain release might work - which it did not. This didn't work - even without installing the granite backsplash which is part of the package that we paid for. On the third attempt, the plumber came up with an idea to use a universal drain release which pops up and down in the sink and therefore, would not impede space on the faucet. In making this change, he was able to not only resolve the drain issue, but also there was enough room for him to install the granite backsplash. I am not happy with this resolution because the faucet is cheap and not what I wanted - but the only one the we could use to fix the problem. The other option is to have the granite redone. Unfortunately, this is a rental property and we would lose a significant amount of rent is we do not have an operational sink while a new piece of granite is made ( 3 - 4 weeks). Then we would also have to pay for the plumber yet again to reinstall.

I went to Consumers and while I was waiting to speak to a manager, one of the salesmen came over and asked what had happened and when I told him, he said we can't be responsible because you didn't purchase the faucet from us. I then said okay - give me the faucet and I will have the plumber fix it - he then said - sorry - we don't sell a faucet for that particular sink.

When I spoke to the manager, he said he was aware of this problem because the depth was only 18" and the hole was drilled in the wrong spot. They also cancelled the order for the sink that I paid for and issued a credit. They had me purchase the sink on my own because they didn't carry the correct size. EXCUSE ME BUT AREN'T I PURCHASING A CUSTOMIZED VANITY??? Why do I have to search the internet for a sink?

In any case, now that my plumber has removed/installed three different faucets in order to make this work, I am only asking to be reimbursed for my out of pocket expense because [redacted]. I have a picture of the faucet drain release right up against the mirror and you were unable to lift up and down.

They said to contact [redacted], which I did. But I purchased this from them, not [redacted]. They are washing their hands of the problem and said maybe I could get [redacted] to give me a discount but they don't pay for plumbers or faucets.Desired Settlement: Pay for my out of pocket expense with plumber and for the faucet that I cannot return because packing was discarded by plumber.

Total cost 299.00 The total cost of the vanity was a little over $1,000 - not including faucet, plumbing or installation of granite.

Business

Response:

The customer is claiming that "[redacted]." As stated on the signed sales agreements and related detailed paperwork, the customer supplied Consumers with measurements, Consumers was not responsible for any measurements. The faucet was not purchased from Consumers and the sink that was purchased by the consumers was not available from Consumers, we do not carry [redacted] products. The customer states that the faucet pop up hits a mirror, that was not purchased at Consumers. The items purchased from Consumers function as intended, and the items delivered are as stated on the signed sales contract. We had offered a refund of $100.00 to help offset some of the expense, that was refused by customer. As stated before the items ordered and delivered from Consumers function as intended, the vanity fits in the space that the customer stated the measurements were and the top fits on the vanity with the proper cutout for the sink they noted they were using and the single hole faucet drilling as noted on the order form. Consumers delivered what the customer ordered, we can not be responsible for items purchased elsewhere and for other existing situations that we are not aware of.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

All the business did was send a copy of my sales receipt, which I have. They did not solve the problem, which is that they sold me a vanity that would not allow the faucet to be installed in the granite that they designed and ordered.I do not even see anything in writing from them regarding my complaint and how they plan on compensating me for my out of pocket expense to make their custom made vanity work in my bathroom.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Check issued for $100.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Upon receipt of check, we will withdraw complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,