Initial Business Response / [redacted] (1000, 6, 2017/01/26) */ We feel throughout our relationship with this customer that we were very transparent and upfront about the options afforded to them, and remained extremely flexible throughout the relationship to ensure all matters were resolved and dealt with We categorically refute any suggestion of impropriety We do, however, regret that the customer has had an unpleasant experience with us and we are willing to resolve this expediently Resolution: We will not pursue outstanding amounts owed on this customer's account, and we would be happy to discuss these occurrences with the customer further at any time Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you I do appreciate thisAs per the Resolution promise to not pursue outstanding amounts owed on my account, please send me a statement of payment I full and close out my account in writingPlease remove my banking information with your system Sincerely, [redacted] January, 27,
Initial Business Response /* (1000, 6, 2017/01/26) */
We feel throughout our relationship with this customer that we were very transparent and upfront about the options afforded to them, and remained extremely flexible throughout the relationship to ensure all matters were resolved and dealt with....
We categorically refute any suggestion of impropriety.
We do, however, regret that the customer has had an unpleasant experience with us and we are willing to resolve this
expediently.
Resolution: We will not pursue outstanding amounts owed on this customer's account, and we would be happy to discuss these occurrences with the customer further at any time.
Initial Consumer Rebuttal /* (2000, 8, 2017/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you I do appreciate this. As per the Resolution promise to not pursue outstanding amounts owed on my account, please send me a statement of payment I full and close out my account in writing. Please remove my banking information with your system.
Sincerely,
[redacted]
January, 27, 2017
Initial Business Response / [redacted] (1000, 6, 2017/01/26) */ We feel throughout our relationship with this customer that we were very transparent and upfront about the options afforded to them, and remained extremely flexible throughout the relationship to ensure all matters were resolved and dealt with We categorically refute any suggestion of impropriety We do, however, regret that the customer has had an unpleasant experience with us and we are willing to resolve this expediently Resolution: We will not pursue outstanding amounts owed on this customer's account, and we would be happy to discuss these occurrences with the customer further at any time Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you I do appreciate thisAs per the Resolution promise to not pursue outstanding amounts owed on my account, please send me a statement of payment I full and close out my account in writingPlease remove my banking information with your system Sincerely, [redacted] January, 27,
Initial Business Response /* (1000, 6, 2017/01/26) */
We feel throughout our relationship with this customer that we were very transparent and upfront about the options afforded to them, and remained extremely flexible throughout the relationship to ensure all matters were resolved and dealt with....
We categorically refute any suggestion of impropriety.
We do, however, regret that the customer has had an unpleasant experience with us and we are willing to resolve this
expediently.
Resolution: We will not pursue outstanding amounts owed on this customer's account, and we would be happy to discuss these occurrences with the customer further at any time.
Initial Consumer Rebuttal /* (2000, 8, 2017/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you I do appreciate this. As per the Resolution promise to not pursue outstanding amounts owed on my account, please send me a statement of payment I full and close out my account in writing. Please remove my banking information with your system.
Sincerely,
[redacted]
January, 27, 2017