Container & Packaging Supply, Inc.

Initial Business Response /* (1000, 5, 2016/08/10) */
The guest was contacted on 8/9/by the Director of Attractions and the situation has been resolved to the guest's satisfaction
Initial Consumer Rebuttal /* (2000, 7, 2016/08/12) */
(The consumer indicated he/she ACCEPTED the response from
the business.)
I accept the response from the business, but grudgingly, but I guess I can not expect them to make me feel better - only issue what they feel they were supposed to
The company did call us, did admit that I was correct in asking that we receive their rainy day guarantee refund, and they did go above and beyond their initial responsibility by issuing the complimentary tickets not only for the current year - but they also made them available to us for the rest of the year as well
HOWEVER, we live so far away that the only guarantee our kids had to use the tickets on a day that they could have enjoyed them would have been if we had received them when we were supposed toAs it is, the other adults with us will probably be able to go for a partial day, in the winter, and that will be thatWe saved for a year for this trip, and taking another next summer is not in our budgetWe do thank them for extending the offer to my wife's parents that were with us, but the whole situation still leaves a very sour taste in our mouth and any good memories we had from when we were children are utterly overwhelmed by how badly we were treated
The other part of my request was not kept, and again, I guess I can't expect them to do more than they have even though we wish they couldOne of the things we did ask for that we thought was possible, was an apology and reassurance that the employees who acted so callously, so unfeeling, so crass, would be made aware of it and that management would make sure they apologized and trained them to not do it againAll we received on this account was that they were 'dealt' with
So you see, we appreciate what they did do, but sometimes I think companies should be aware that when they do things like this it takes a lot more than simply doing what they should have in the beginningMy kids might (and that is a big, HUGE, 'maybe') be able to go with the others for a partial day in the winter - but we sincerely doubt it, and we have no budget to go up next summer - so chances are they won't ever get those good memories backWe never received anything saying the employees that treated us so were sorry, or that they were made to realize that what they did to us or how it affected us made any difference to them either
So yes, we accept the response from the business, but it unfortunately does not get the taste out of our mouths like we hoped that it wouldWe will see if God can work any good from this, and pray he will

Initial Business Response /* (1000, 9, 2016/01/05) */
Our Attractions Manager contacted the guest on December 28, We believe the situation has been resolved to the guest's satisfaction

Initial Business Response /* (1000, 5, 2016/01/26) */
I checked with our Email Marketing Specialist and he found where records were opted out as of 12/22/He did find a 3rd record tied to a season pass that has now been opted out as wellPlease let us know if you receive any additional
emailsI'm very sorry for the frustration

[redacted] placed an order via our website on 10/5.  [redacted] selected the address  [redacted] ** [redacted] (I have had the IT department verify that address was selected by [redacted] at the time he placed the order).  [redacted] had the opportunity to review...

his order by logging into his account at any time prior to shipment on 10/7 and to alert us to the issue.   We shipped out the order on 10/7 and it was delivered on 10/9.   [redacted] called us on 10/12 to let us know it was the wrong address and that he went to the address and the people said they did not receive it.    We contacted UPS on 10/12 and opened an investigation.    UPS closed the investigation citing they had GPS proof that they delivered the package to that location despite the claims of the receiver.     [redacted] contacted us on 10/20 asking us to refund or replace the product.    We in good faith shipped the product  to the ship to address on the website request.   UPS has proof they delivered to said address.   We explained this to [redacted] and offered to provide replacement product at a discounted price.   We have worked to resolve [redacted]'s issue and have offered what we believe to be a just resolution.