Complaint: [redacted] I am rejecting this response because: Date Sent: 12/29/7:08:PMComplaint: [redacted] I am rejecting this response because:The business did not address my complaint is about the charges not what happened priorYes, I know the issue a week before I arrived from out of the country that their is droplet of water by the ceiling of my garage which my sister and my friend is aware and told meI told them that it can wait since it won’t hurt anything and it could be just a leaking water sprinkler pipe and I can deal with the ceiling dry wall when I come back in few daysNo one knows that the leaking water was coming from the water sprinkler head until I get back and get in the master bedroomThat’s where all the calls was made The main issues was the charges for minutes and a $parts work and charge me over $1,that’s before I ask for discount that I thought it can bring down to a reasonable chargesI am still requesting for the breakdown of charges in how they come up to there figure in the bill that they sent meThey said that they could not give the price estimate until they get to my house and nothing was mention about the dollar estimate or even asking me to sign a job order that this will come up to this much because this is all what they need to do or mention their per hour chargesI can’t just pay the amount because someone told me that this is what I have to pay without explanation why I have to pay this muchWith do respect to the president of the company, he knows what I am talking about and I am comfortable that the reasonable charge for the service was $which I willing to pay even without the breakdown of the billYes, I have the willingness to pay if we can come up to this agreement of $Looking forward for us to resolve this conflictThank youSincerely,Chito [redacted] Sincerely, Chito ***
Complaint: [redacted]
I am rejecting this response because:
Date Sent: 12/29/2017 7:08:38 PMComplaint: [redacted]I am rejecting this response because:The business did not address my complaint is about the charges not what happened prior. Yes, I know the issue a week before I arrived from out of the country that their is droplet of water by the ceiling of my garage which my sister and my friend is aware and told me. I told them that it can wait since it won’t hurt anything and it could be just a leaking water sprinkler pipe and I can deal with the ceiling dry wall when I come back in few days. No one knows that the leaking water was coming from the water sprinkler head until I get back and get in the master bedroom. That’s where all the calls was made. The main issues was the charges for 30 minutes and a $30.00 parts work and charge me over $1,400.00 that’s before I ask for discount that I thought it can bring down to a reasonable charges. I am still requesting for the breakdown of charges in how they come up to there figure in the bill that they sent me. They said that they could not give the price estimate until they get to my house and nothing was mention about the dollar estimate or even asking me to sign a job order that this will come up to this much because this is all what they need to do or mention their per hour charges. I can’t just pay the amount because someone told me that this is what I have to pay without explanation why I have to pay this much. With do respect to the president of the company, he knows what I am talking about and I am comfortable that the reasonable charge for the service was $800.00 which I willing to pay even without the breakdown of the bill. Yes, I have the willingness to pay if we can come up to this agreement of $800.00. Looking forward for us to resolve this conflict. Thank you. Sincerely,Chito [redacted]
Sincerely,
Chito [redacted]
In Response to Mr. [redacted] Complaint Dated 12/5/2017 Case Number [redacted] . Contech received a request for an emergency service call form Mr. [redacted] for a leaking sprinkler system in his townhome at noon on a Sunday. He stated that he just returned from out of the country, to find a...
sprinkler head leaking in his bedroom. Because of it being a Sunday, Mr. [redacted] was advised that the service call would be a 4 hour minimum at double time. Mr [redacted] asked for an approximate cost, but we were unable to provide an estimate due to the fact we had no idea the of extent of the repair until we arrived on site. Mr. [redacted] was told that he has a sprinkler shut off valve in his unit and to go ahead and turn it off. This would stop the water leak until we got on site. Mr. [redacted] was also offered several times that this service call could wait until Monday when the cost would be much less. He stated that he was going to claim this on his insurance and insisted we respond that Sunday. Furthermore, Judy [redacted] from [redacted] Management Company had emailed Contech a couple weeks prior to 12/5/2017 that there was a leaking sprinkler in this unit and they had contacted Mr. [redacted] to contact us to arrange the repair. There was a follow up email that Judy [redacted] tried to contact him again. Contech was never contacted by Mr. [redacted] prior to the 12/5/2017 service call request. So it appears that Mr. [redacted] knew of this issue well before he requested the emergency service call on a Sunday. It is common practice for Contech to request a credit card payment, for service calls where we do not have a signed approval for service. During the phone conversation that Mr. [redacted] contested the cost, he requested that we “help him out a little”. In good faith Contech discounted the invoice by and allowed him to pay in 30 days, rather than charging his credit card. Bryan [redacted] President Contech The Fire Alarm Company
Complaint: [redacted] I am rejecting this response because: Date Sent: 12/29/7:08:PMComplaint: [redacted] I am rejecting this response because:The business did not address my complaint is about the charges not what happened priorYes, I know the issue a week before I arrived from out of the country that their is droplet of water by the ceiling of my garage which my sister and my friend is aware and told meI told them that it can wait since it won’t hurt anything and it could be just a leaking water sprinkler pipe and I can deal with the ceiling dry wall when I come back in few daysNo one knows that the leaking water was coming from the water sprinkler head until I get back and get in the master bedroomThat’s where all the calls was made The main issues was the charges for minutes and a $parts work and charge me over $1,that’s before I ask for discount that I thought it can bring down to a reasonable chargesI am still requesting for the breakdown of charges in how they come up to there figure in the bill that they sent meThey said that they could not give the price estimate until they get to my house and nothing was mention about the dollar estimate or even asking me to sign a job order that this will come up to this much because this is all what they need to do or mention their per hour chargesI can’t just pay the amount because someone told me that this is what I have to pay without explanation why I have to pay this muchWith do respect to the president of the company, he knows what I am talking about and I am comfortable that the reasonable charge for the service was $which I willing to pay even without the breakdown of the billYes, I have the willingness to pay if we can come up to this agreement of $Looking forward for us to resolve this conflictThank youSincerely,Chito [redacted] Sincerely, Chito ***
Complaint: [redacted]
I am rejecting this response because:
Date Sent: 12/29/2017 7:08:38 PMComplaint: [redacted]I am rejecting this response because:The business did not address my complaint is about the charges not what happened prior. Yes, I know the issue a week before I arrived from out of the country that their is droplet of water by the ceiling of my garage which my sister and my friend is aware and told me. I told them that it can wait since it won’t hurt anything and it could be just a leaking water sprinkler pipe and I can deal with the ceiling dry wall when I come back in few days. No one knows that the leaking water was coming from the water sprinkler head until I get back and get in the master bedroom. That’s where all the calls was made. The main issues was the charges for 30 minutes and a $30.00 parts work and charge me over $1,400.00 that’s before I ask for discount that I thought it can bring down to a reasonable charges. I am still requesting for the breakdown of charges in how they come up to there figure in the bill that they sent me. They said that they could not give the price estimate until they get to my house and nothing was mention about the dollar estimate or even asking me to sign a job order that this will come up to this much because this is all what they need to do or mention their per hour charges. I can’t just pay the amount because someone told me that this is what I have to pay without explanation why I have to pay this much. With do respect to the president of the company, he knows what I am talking about and I am comfortable that the reasonable charge for the service was $800.00 which I willing to pay even without the breakdown of the bill. Yes, I have the willingness to pay if we can come up to this agreement of $800.00. Looking forward for us to resolve this conflict. Thank you. Sincerely,Chito [redacted]
Sincerely,
Chito [redacted]
In Response to Mr. [redacted] Complaint Dated 12/5/2017 Case Number [redacted] . Contech received a request for an emergency service call form Mr. [redacted] for a leaking sprinkler system in his townhome at noon on a Sunday. He stated that he just returned from out of the country, to find a...
sprinkler head leaking in his bedroom. Because of it being a Sunday, Mr. [redacted] was advised that the service call would be a 4 hour minimum at double time. Mr [redacted] asked for an approximate cost, but we were unable to provide an estimate due to the fact we had no idea the of extent of the repair until we arrived on site. Mr. [redacted] was told that he has a sprinkler shut off valve in his unit and to go ahead and turn it off. This would stop the water leak until we got on site. Mr. [redacted] was also offered several times that this service call could wait until Monday when the cost would be much less. He stated that he was going to claim this on his insurance and insisted we respond that Sunday. Furthermore, Judy [redacted] from [redacted] Management Company had emailed Contech a couple weeks prior to 12/5/2017 that there was a leaking sprinkler in this unit and they had contacted Mr. [redacted] to contact us to arrange the repair. There was a follow up email that Judy [redacted] tried to contact him again. Contech was never contacted by Mr. [redacted] prior to the 12/5/2017 service call request. So it appears that Mr. [redacted] knew of this issue well before he requested the emergency service call on a Sunday. It is common practice for Contech to request a credit card payment, for service calls where we do not have a signed approval for service. During the phone conversation that Mr. [redacted] contested the cost, he requested that we “help him out a little”. In good faith Contech discounted the invoice by and allowed him to pay in 30 days, rather than charging his credit card. Bryan [redacted] President Contech The Fire Alarm Company