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Contel Computer Systems

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Good Afternoon: With regard to Financial Aid processing, we have received thousands of datafiles containing FAFSA results for new and continuing students.  At this time, all student data records have been loaded into our software system and processing is well underway.  Once received, we...

run a “Tracking” process which establishes baseline requirements as stipulated by each student’s FAFSA output.  From there, students selected by the federal Central Processing System, must provide specific documentation called for in the Verification process.  Tracking and Verification processes are well underway for all students with a valid FAFSA, and will continue as an ongoing process with every data file received.  Transitions continue as we work to bring on new staff members, building back to capacity to better serve you.  We are working on restructuring the department and filling positions necessary to provide improved customer service, while, at the same time performing the complex duties associated with administering federal aid programs, institutional scholarships, external donor scholarships, and athletic related programs – all while maintaining compliance with all overlying agencies to ensure continued availability of all sources of assistance!In terms of the student’s Spring ’17 refund, the refund was processed and approved on January 4, 2017 (3rd business day of the new year). Generally, refunds will automatically be processed within 5 to 7 business days. In some instances, some refunds can take up to 10 business days to be received. Once the student’s Fall ’17 charges reflect a credit balance, then our office can review and validate the student’s refund accordingly.The University is continuously working to enhance our staffing, polices, procedures, and processes, all of which will be designed to provide the best experience possible for you – our customers.

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