Dear Sir or Madam,We do apologize if you feel we did not notify Ms [redacted] of the past due balanceOur customer service staff left voice mail messages on 8/12, 8/13, 8/17, 8/26, 8/28, 8/and 9/1/We also sent an email to her at [redacted] on 9/2/to which she responded that she had been out of town due to a death in the family, but would get the payment to us soon By 9/we had still received no payment nor further contact from Ms [redacted] and the account was transferred to the collection agency we use [redacted] in Oceanside, CA [redacted] typically will contact the client via email or phone, whichever option is effective to attempt to collect a debtWe do not know what verbiage is specifically used when they call, but have confidence in them as they have been a local business in Oceanside for many yearsOn 9/24/15, after receiving a notice and/or call from Merchants Credit, Ms [redacted] contacted us to pay her account in fullShe was referred to [redacted] to make the payment to them as her account was now in collection status and payable to [redacted] and not Mission Animal and Bird HospitalIf there is anything else needed from us, I am happy to send it to Ms [redacted] directly, but payment for the past due amount should be made to [redacted] directly at [redacted] AssociationNorth NevadaOceanside, CA 92054ph: 760-722-2156fax: [email protected], [redacted] [redacted] Dear Sir or Madam,In response to the complaint from Ms [redacted] She has an account with our hospital for medical care for her kitty [redacted] ***, whom she adopted from the [redacted] in January of Part of our business plan is to offer a month Complimentary Wellness Plan to any client that adopts from a shelter, humane society or rescue groupIt is our way of commending them for that choice and ensuring that they have some assistance in keeping their new pet healthyThe plans include, unlimited visits with a veterinarian for months, all core vaccinations that are needed, lab work and other wellness items These plans are offered to clients for $but again are donated by Mission Animal and Bird Hospital to new adopters at no chargeAs part of this plan, Ms [redacted] opted to also purchase doses of Revolution for [redacted] and took advantage of our monthly payment plans for this purchaseShe missed one payment in February but quickly brought her account currentAll was paid on time until through her July payment and then she missed her August and September paymentsOur staff called and left her voice mail messages on 8/12, 8/13, 8/17, 8/26, 8/28, 8/and 9/1/We also sent an email to her at [redacted] on 9/2/to which she responded that she had been out of town due to a death in the family, but would get the payment to us soonBy 9/we had still received no payment nor further contact from Ms [redacted] and the account was transferred to the collection agency we use [redacted] in Oceanside, CA On 9/24/15, after receiving a notice from Merchants Credit, Ms [redacted] contacted us to pay her account in fullShe was referred to [redacted] to make the payment to them as her account was now in collection statusI have attached the Wellness Plan contract that states our payment options and payment default plansWe contacted her on many occasions and were well beyond the stated days when we opted to turn the account over for collectionsLet me know if you need any additional information and we will gladly complyRegards, [redacted] [redacted]
Dear Sir or Madam,We do apologize if you feel we did not notify Ms [redacted] of the past due balanceOur customer service staff left voice mail messages on 8/12, 8/13, 8/17, 8/26, 8/28, 8/and 9/1/We also sent an email to her at [redacted] on 9/2/to which she responded that she had been out of town due to a death in the family, but would get the payment to us soon By 9/we had still received no payment nor further contact from Ms [redacted] and the account was transferred to the collection agency we use [redacted] in Oceanside, CA [redacted] typically will contact the client via email or phone, whichever option is effective to attempt to collect a debtWe do not know what verbiage is specifically used when they call, but have confidence in them as they have been a local business in Oceanside for many yearsOn 9/24/15, after receiving a notice and/or call from Merchants Credit, Ms [redacted] contacted us to pay her account in fullShe was referred to [redacted] to make the payment to them as her account was now in collection status and payable to [redacted] and not Mission Animal and Bird HospitalIf there is anything else needed from us, I am happy to send it to Ms [redacted] directly, but payment for the past due amount should be made to [redacted] directly at [redacted] AssociationNorth NevadaOceanside, CA 92054ph: 760-722-2156fax: [email protected], [redacted] [redacted] Dear Sir or Madam,In response to the complaint from Ms [redacted] She has an account with our hospital for medical care for her kitty [redacted] ***, whom she adopted from the [redacted] in January of Part of our business plan is to offer a month Complimentary Wellness Plan to any client that adopts from a shelter, humane society or rescue groupIt is our way of commending them for that choice and ensuring that they have some assistance in keeping their new pet healthyThe plans include, unlimited visits with a veterinarian for months, all core vaccinations that are needed, lab work and other wellness items These plans are offered to clients for $but again are donated by Mission Animal and Bird Hospital to new adopters at no chargeAs part of this plan, Ms [redacted] opted to also purchase doses of Revolution for [redacted] and took advantage of our monthly payment plans for this purchaseShe missed one payment in February but quickly brought her account currentAll was paid on time until through her July payment and then she missed her August and September paymentsOur staff called and left her voice mail messages on 8/12, 8/13, 8/17, 8/26, 8/28, 8/and 9/1/We also sent an email to her at [redacted] on 9/2/to which she responded that she had been out of town due to a death in the family, but would get the payment to us soonBy 9/we had still received no payment nor further contact from Ms [redacted] and the account was transferred to the collection agency we use [redacted] in Oceanside, CA On 9/24/15, after receiving a notice from Merchants Credit, Ms [redacted] contacted us to pay her account in fullShe was referred to [redacted] to make the payment to them as her account was now in collection statusI have attached the Wellness Plan contract that states our payment options and payment default plansWe contacted her on many occasions and were well beyond the stated days when we opted to turn the account over for collectionsLet me know if you need any additional information and we will gladly complyRegards, [redacted] [redacted]