Contemporary Plan

You have ignored my response since the beginning, I never had the option of any correspondence from youThat does not resolve anything

We are unable to offer any additional services or incentives for sectional sofa that has been sold and used over year, our warranty/replacement period is months from date of deliveryThank you

I know what your return exchange policies are as I included that in our complaintThere are two huge problems with your responses thus far.The first lies in that fact that the product you sent was not even the couch pictured and looks to be a replicaYour website listing was absolutely deceiving and advertising, the couch you sent is a completely different color, type of fabric, and has totally different shaped cushionsThis is advertising and we feel that you have taken advantage of us.The second problem is that your company never gave me the opportunity even discuss my options when I was within the exchange periodYou have obviously ignored me from the beginning when I was within the supposed exchange return periodAs we both know, I had tried contacting you several times via phone and email from your website to no availIt is easy to say I am out of the exchange period now as you ignored me when I was within the exchange period. Thirdly, I am absolutely serious when I say that we have not even used it as it sits in a spare room and is downright uncomfortableIt is spotlessSee attached picture.At this point I would be willing to settle this matter for a refund of $so I can move forwardWith all things considered I know that is a fair offerIf you arrange freight to pick it up I will also wrap each section in plasticIf this does not work and we do not come to an agreement, I will not close my complaint as I already feel that you have taken advantage of us Sincerely,*** *** ***

I'm sorry that is not our order number, seems like *** is the company you need to contact, thanks

We do not see any record of sale for this person, please provide order numberUpon research it looks like product is purchased via Amazon from another vendor

We are sorry that this did not resolve your concern

we have no record of this [redacted] order, case closed, thank you!

Here is the invoice from both their site and my Chase Card transaction. This should absolutely prove proof of purchase. Thanks! Kindly,[redacted]