Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As the customer I went to a Dry Cleaners (NU YALE) to have my jeans dry cleaned I own a side by side front loader and could have laundered them myselfInstead I took them to the cleanersIf the label on he garment expressed otherwise then the cleaners should have not done anythingIn any business if the customer requests a certain service and the business could not comply with th wishes of the customer due to any reason, then the business should not take it upon themselves to do the opposite; then the customer should be informedex: If I take my car to the auto shop for an oil change and while there they discover I don't need an oil change instead I need a tuneup because my car was at a certain millelage and they decide to do that job and tell me because the manual saidNO you should always call the customer if you can't do what the customer wantsI would like full compensation for my jeans because they are irrepairable.]
Regards,
*** ***
Response:I do not remember her complaining about an odor just the prices which she asked for a discount on the pricesWhich I told her I could not doIf she did complain of an odor I would have told her to bring them back for a redo and I would have told her we couldn't do a refund because without seeing the clothes how would we know if there was an odor or they looked like they had never been cleanedOur policy is if the clothes are not pressed right or there is a problem we will redo them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]i followed up with the manager of the branch in question less than week ago because the check was never receivedShe was only aware that the check was not for the full amount requested for the replacement and could not provide any reasoning as to whyThe full amount is still requested for the replacement.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
See attachments.Concerning Complaint ID *** the comforter in question was cleaned according to the manufacturers care labelWe have cleaned thousands of comforters and have seen this type of damage in comforters that we have cleaned per the comforters manufacturers care label and it is a
manufacturer defaultWe always clean our comforters according to the care labelI have also enclosed two tables from IFI that explains the damage and why it happens. Sincerely,*** ***
Response: When the jeans were brought in by her husband he just said he wanted them cleaned when they were received at our plant they look at the care label and go directly by the care labelThe care label said to wash and do not dry cleanIf the jeans were new which it what was stated when she
complained to us I told her she could take them back and I would send a letter stating they were cleaned per the care label and they should take care of it because it was a manufacturer problem not the drycleanerWe didn't call her because one it was not stated they were to be drycleaned only by the customer and when the plant gets it they don't know who the customer is they just do what is on the care labelWe did not offer a refund because we did the work and she never asked for a refund she just wanted us to replace the pantsSent on: 4/10/8:29:AM
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]The company has offered no apology and has offered no monetary compensation. Their response is not factual. Apparently they wish to resolve this matter in court. So be it! I have waited for their response and it has not changed. My position has not changed either. I'll see [redacted] in court. Thank you Revdex.com.
Regards,
[redacted]
Response:At no time did Ms. [redacted] ever complain that the items did not look like they were ever cleaned or that there was a bad odor to the Csr's at the store , the store manager or to me [redacted] the Area store manager. Her only complaint was our prices and she wanted a discount I told her I...
could not give her a discount. Never did I say we don't do refunds because that was never brought up she just didn't like our prices and wanted a discount. Sent on: 8/1/2017 5:16:59 PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As I stated previously, [redacted] was VERY RUDE and made it very clear that NuYale NEVER gives refunds. It's convenient now that she is stating that she doesn't 'remember' my complaint about the odor but she remembers something about her statement about refunding. Originally, [redacted] stated she didn't say anything about a refund. The discussion about my dresses not appearing pressed and/or dry cleaned occurred, the odor & the outrageous prices all took place in each conversation with [redacted]. I mentioned previously that she gave the option to have the items redone but that was the only option. Why would she offer to redo the items if I didn't complain of the odor and items not being pressed? [redacted] is definitely trying to give me the run around and not own up to what she actually said to me. This issue needs to be resolved as I am not happy with wasting money on services that weren't properly rendered. I hope other customers do not suffer from this type of service.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY] the entire cost of the suit was not paid. The check for just the suit was never received. The additional charges are additions and tailor costs that the original suit also had.
Regards,
[redacted]
Response:In response to customer not accepting the proposed action. Our position remains the same the jeans were brought in to be cleaned and we cleaned them according to the care label. If they faded after being cleaned according to the care label that is a manufacturer default and they need to be taken back where they were purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[[redacted] is the person I spoke with & she specifically stated that NuYale NEVER provides refunds. She stated they would only redo the service. I specifically complained about the prices, smell & results of the dry cleaning; not just the outrageous prices. For the amount of money paid, I should definitely be able to tell that my items were dry cleaned & shouldn't have smelled a strange odor. I did not inspect the clothing until I arrived home & I called [redacted] on 7/5/2017 which was the next business day after picking my items up on 7/3/2017. So no I did not complain to the store associate of the odor as the items were in a zippered bag. [redacted] was definitely aware of my complaints & that they were for the odor & lack of dry cleaning results. ]
Regards,
[redacted]
Response:The scarf was detailed into our store with a heat seal that has numbers to identify who it belongs to and which store. We affix heat seals to all garments as we do over a million pieces of clothing a year and this is how we track them as does almost every one in our industry. The heat seal...
tag was not over the [redacted] name it was in the lower left hand corner. The scarf was in no way ruined. The customer was belligerent on the phone with the store manager and our personnel in the office. As he was belligerent and made verbal threats and threats of a law suit that is when we disengage our selves from the situation as not wishing to escalate the matter. Sent on: 4/25/2017 10:17:22 AM
We mailed the check on on 4/6/18 I need to Know if Mr. [redacted] received it or not. Also the amount he was paid was for the entire cost of his suit and tax according to the receipt Mr. [redacted] sent us. There were some other charges on there and I am not sure what they were for but we paid the the whole amount for the suit purchased.Sent on: 5/15/2018 11:01:42 AM
We sent Mr*** a check on 4/6/
Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As the customer I went to a Dry Cleaners (NU YALE) to have my jeans dry cleaned I own a side by side front loader and could have laundered them myselfInstead I took them to the cleanersIf the label on he garment expressed otherwise then the cleaners should have not done anythingIn any business if the customer requests a certain service and the business could not comply with th wishes of the customer due to any reason, then the business should not take it upon themselves to do the opposite; then the customer should be informedex: If I take my car to the auto shop for an oil change and while there they discover I don't need an oil change instead I need a tuneup because my car was at a certain millelage and they decide to do that job and tell me because the manual saidNO you should always call the customer if you can't do what the customer wantsI would like full compensation for my jeans because they are irrepairable.]
Regards,
*** ***
Staff Member:
Response:I do not remember her complaining about an odor just the prices which she asked for a discount on the pricesWhich I told her I could not doIf she did complain of an odor I would have told her to bring them back for a redo and I would have told her we couldn't do a refund because without seeing the clothes how would we know if there was an odor or they looked like they had never been cleanedOur policy is if the clothes are not pressed right or there is a problem we will redo them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]i followed up with the manager of the branch in question less than week ago because the check was never receivedShe was only aware that the check was not for the full amount requested for the replacement and could not provide any reasoning as to whyThe full amount is still requested for the replacement.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Response:We have redone the sweater and got the stains out Mr*** picked up his sweater yesterday and was very pleased.Sent on: 1/31/9:35:AM
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
See attachments.Concerning Complaint ID *** the comforter in question was cleaned according to the manufacturers care labelWe have cleaned thousands of comforters and have seen this type of damage in comforters that we have cleaned per the comforters manufacturers care label and it is a
manufacturer defaultWe always clean our comforters according to the care labelI have also enclosed two tables from IFI that explains the damage and why it happens. Sincerely,*** ***
Response: When the jeans were brought in by her husband he just said he wanted them cleaned when they were received at our plant they look at the care label and go directly by the care labelThe care label said to wash and do not dry cleanIf the jeans were new which it what was stated when she
complained to us I told her she could take them back and I would send a letter stating they were cleaned per the care label and they should take care of it because it was a manufacturer problem not the drycleanerWe didn't call her because one it was not stated they were to be drycleaned only by the customer and when the plant gets it they don't know who the customer is they just do what is on the care labelWe did not offer a refund because we did the work and she never asked for a refund she just wanted us to replace the pantsSent on: 4/10/8:29:AM
Response:We have taken care of this and mailed Mr. [redacted] a check for the full amount. I did answer this claim on 5/20/18.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]The company has offered no apology and has offered no monetary compensation. Their response is not factual. Apparently they wish to resolve this matter in court. So be it! I have waited for their response and it has not changed. My position has not changed either. I'll see [redacted] in court. Thank you Revdex.com.
Regards,
[redacted]
Response:At no time did Ms. [redacted] ever complain that the items did not look like they were ever cleaned or that there was a bad odor to the Csr's at the store , the store manager or to me [redacted] the Area store manager. Her only complaint was our prices and she wanted a discount I told her I...
could not give her a discount. Never did I say we don't do refunds because that was never brought up she just didn't like our prices and wanted a discount. Sent on: 8/1/2017 5:16:59 PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As I stated previously, [redacted] was VERY RUDE and made it very clear that NuYale NEVER gives refunds. It's convenient now that she is stating that she doesn't 'remember' my complaint about the odor but she remembers something about her statement about refunding. Originally, [redacted] stated she didn't say anything about a refund. The discussion about my dresses not appearing pressed and/or dry cleaned occurred, the odor & the outrageous prices all took place in each conversation with [redacted]. I mentioned previously that she gave the option to have the items redone but that was the only option. Why would she offer to redo the items if I didn't complain of the odor and items not being pressed? [redacted] is definitely trying to give me the run around and not own up to what she actually said to me. This issue needs to be resolved as I am not happy with wasting money on services that weren't properly rendered. I hope other customers do not suffer from this type of service.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY] the entire cost of the suit was not paid. The check for just the suit was never received. The additional charges are additions and tailor costs that the original suit also had.
Regards,
[redacted]
Response:In response to customer not accepting the proposed action. Our position remains the same the jeans were brought in to be cleaned and we cleaned them according to the care label. If they faded after being cleaned according to the care label that is a manufacturer default and they need to be taken back where they were purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[[redacted] is the person I spoke with & she specifically stated that NuYale NEVER provides refunds. She stated they would only redo the service. I specifically complained about the prices, smell & results of the dry cleaning; not just the outrageous prices. For the amount of money paid, I should definitely be able to tell that my items were dry cleaned & shouldn't have smelled a strange odor. I did not inspect the clothing until I arrived home & I called [redacted] on 7/5/2017 which was the next business day after picking my items up on 7/3/2017. So no I did not complain to the store associate of the odor as the items were in a zippered bag. [redacted] was definitely aware of my complaints & that they were for the odor & lack of dry cleaning results. ]
Regards,
[redacted]
Response:The scarf was detailed into our store with a heat seal that has numbers to identify who it belongs to and which store. We affix heat seals to all garments as we do over a million pieces of clothing a year and this is how we track them as does almost every one in our industry. The heat seal...
tag was not over the [redacted] name it was in the lower left hand corner. The scarf was in no way ruined. The customer was belligerent on the phone with the store manager and our personnel in the office. As he was belligerent and made verbal threats and threats of a law suit that is when we disengage our selves from the situation as not wishing to escalate the matter. Sent on: 4/25/2017 10:17:22 AM
We mailed the check on on 4/6/18 I need to Know if Mr. [redacted] received it or not. Also the amount he was paid was for the entire cost of his suit and tax according to the receipt Mr. [redacted] sent us. There were some other charges on there and I am not sure what they were for but we paid the the whole amount for the suit purchased.Sent on: 5/15/2018 11:01:42 AM