Response:In response to customer not accepting the proposed actionOur position remains the same the jeans were brought in to be cleaned and we cleaned them according to the care labelIf they faded after being cleaned according to the care label that is a manufacturer default and they need to be taken back where they were purchased
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [As I stated previously, [redacted] was VERY RUDE and made it very clear that NuYale NEVER gives refunds. It's convenient now that she is stating that she doesn't 'remember' my complaint about the odor but she remembers something about her statement about refunding. Originally, [redacted] stated she didn't say anything about a refund. The discussion about my dresses not appearing pressed and/or dry cleaned occurred, the odor & the outrageous prices all took place in each conversation with [redacted] . I mentioned previously that she gave the option to have the items redone but that was the only option. Why would she offer to redo the items if I didn't complain of the odor and items not being pressed? [redacted] is definitely trying to give me the run around and not own up to what she actually said to me. This issue needs to be resolved as I am not happy with wasting money on services that weren't properly rendered. I hope other customers do not suffer from this type of service.] Regards, [redacted] ***
We mailed the check on on 4/6/I need to Know if Mr [redacted] received it or notAlso the amount he was paid was for the entire cost of his suit and tax according to the receipt Mr [redacted] sent usThere were some other charges on there and I am not sure what they were for but we paid the the whole amount for the suit purchased.Sent on: 5/15/11:01:AM
Response:The scarf was detailed into our store with a heat seal that has numbers to identify who it belongs to and which storeWe affix heat seals to all garments as we do over a million pieces of clothing a year and this is how we track them as does almost every one in our industryThe heat seal tag was not over the [redacted] name it was in the lower left hand cornerThe scarf was in no way ruinedThe customer was belligerent on the phone with the store manager and our personnel in the officeAs he was belligerent and made verbal threats and threats of a law suit that is when we disengage our selves from the situation as not wishing to escalate the matterSent on: 4/25/10:17:AM
Response:At no time did Ms [redacted] ever complain that the items did not look like they were ever cleaned or that there was a bad odor to the Csr's at the store , the store manager or to me [redacted] the Area store managerHer only complaint was our prices and she wanted a discount I told her I could not give her a discountNever did I say we don't do refunds because that was never brought up she just didn't like our prices and wanted a discountSent on: 8/1/5:16:PM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ [redacted] is the person I spoke with & she specifically stated that NuYale NEVER provides refundsShe stated they would only redo the serviceI specifically complained about the prices, smell & results of the dry cleaning; not just the outrageous pricesFor the amount of money paid, I should definitely be able to tell that my items were dry cleaned & shouldn't have smelled a strange odorI did not inspect the clothing until I arrived home & I called [redacted] on 7/5/which was the next business day after picking my items up on 7/3/So no I did not complain to the store associate of the odor as the items were in a zippered bag [redacted] was definitely aware of my complaints & that they were for the odor & lack of dry cleaning results] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] the entire cost of the suit was not paidThe check for just the suit was never receivedThe additional charges are additions and tailor costs that the original suit also had Regards, [redacted] ***
Response:We have taken care of this and mailed Mr [redacted] a check for the full amountI did answer this claim on 5/20/
Response:In response to customer not accepting the proposed actionOur position remains the same the jeans were brought in to be cleaned and we cleaned them according to the care labelIf they faded after being cleaned according to the care label that is a manufacturer default and they need to be taken back where they were purchased
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [As I stated previously, [redacted] was VERY RUDE and made it very clear that NuYale NEVER gives refunds. It's convenient now that she is stating that she doesn't 'remember' my complaint about the odor but she remembers something about her statement about refunding. Originally, [redacted] stated she didn't say anything about a refund. The discussion about my dresses not appearing pressed and/or dry cleaned occurred, the odor & the outrageous prices all took place in each conversation with [redacted] . I mentioned previously that she gave the option to have the items redone but that was the only option. Why would she offer to redo the items if I didn't complain of the odor and items not being pressed? [redacted] is definitely trying to give me the run around and not own up to what she actually said to me. This issue needs to be resolved as I am not happy with wasting money on services that weren't properly rendered. I hope other customers do not suffer from this type of service.] Regards, [redacted] ***
We mailed the check on on 4/6/I need to Know if Mr [redacted] received it or notAlso the amount he was paid was for the entire cost of his suit and tax according to the receipt Mr [redacted] sent usThere were some other charges on there and I am not sure what they were for but we paid the the whole amount for the suit purchased.Sent on: 5/15/11:01:AM
Response:The scarf was detailed into our store with a heat seal that has numbers to identify who it belongs to and which storeWe affix heat seals to all garments as we do over a million pieces of clothing a year and this is how we track them as does almost every one in our industryThe heat seal tag was not over the [redacted] name it was in the lower left hand cornerThe scarf was in no way ruinedThe customer was belligerent on the phone with the store manager and our personnel in the officeAs he was belligerent and made verbal threats and threats of a law suit that is when we disengage our selves from the situation as not wishing to escalate the matterSent on: 4/25/10:17:AM
Response:At no time did Ms [redacted] ever complain that the items did not look like they were ever cleaned or that there was a bad odor to the Csr's at the store , the store manager or to me [redacted] the Area store managerHer only complaint was our prices and she wanted a discount I told her I could not give her a discountNever did I say we don't do refunds because that was never brought up she just didn't like our prices and wanted a discountSent on: 8/1/5:16:PM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ [redacted] is the person I spoke with & she specifically stated that NuYale NEVER provides refundsShe stated they would only redo the serviceI specifically complained about the prices, smell & results of the dry cleaning; not just the outrageous pricesFor the amount of money paid, I should definitely be able to tell that my items were dry cleaned & shouldn't have smelled a strange odorI did not inspect the clothing until I arrived home & I called [redacted] on 7/5/which was the next business day after picking my items up on 7/3/So no I did not complain to the store associate of the odor as the items were in a zippered bag [redacted] was definitely aware of my complaints & that they were for the odor & lack of dry cleaning results] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] the entire cost of the suit was not paidThe check for just the suit was never receivedThe additional charges are additions and tailor costs that the original suit also had Regards, [redacted] ***