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***, We receive your complaint to the and I wanted to reach out to you let you know that we apologize for the confusion regarding No Hassle Billing We did find the FAQ you mentioned in your complaint and we have removed the incorrect information from our websiteI have also removed No Hassle Billing from your account so that it will not automatically renew next year I am very sorry for any inconvenience this has caused youPlease let me know if there is anything else I can do for youSincerely, Wendy P [redacted] Director of Customer Service 801-508-(use for fax as well)wp [redacted] Technical Support 1-800-485- Net Nanny is the #1- Rated Parental Control Software

We have processed a credit today on your card, deactivated your account and disabled No Hassle Billing Please allow 5-business days for the credit to be reflected on your billing statement Wendy P [redacted] Director of Customer Service

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