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Contextual Networks Corporation

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Reviews Contextual Networks Corporation

Contextual Networks Corporation Reviews (7)

Review: On 5/10/13 our office received a fax from Contextual Advertising for $499.95. I spoke to our staff and it was confirmed that we never authorized the "two year Contextual Advertising Promotional Program." I called and spoke with T[redacted] and she said that they had a recording of our approval. The recording sounded like the answers were inserted into the recording and it was clear this was doctored. I told T[redacted] that I want this invoice voided and our company to be removed from any contact list they have and she again said that they have a recording and we owe that amount. I explained that the order was never authorized and we will not be paying. Today, 7/9/13, I received another call regarding a past due invoice. I asked again that the invoice be voided and our firm be promptly removed from any contact list.Desired Settlement: Please void this invoice and do not contact us again

Business

Response:

Dear Ms. [redacted]:Thank you for providing us the opportunity to address the clients claims as they do not represent atruthful explanation of events regarding this transaction.On April 11th, 2013 the office manager of [redacted] & [redacted], LLC authorized advertising with ourcompany. An invoice for the approved services was mailed out on April 11th, 2013. A reminderstatement was sent on May 1st, 2013 to the client as well as an additional faxed copy of the originalinvoice on May 10th, 2013 per their accounts payable’s request.At this point in time, the client has enjoyed months of advertising service with our company withoutreturning one of our calls, or even attempting to make payment arrangements. The client is usingdefamatory language hoping to damage our reputation in order to avoid paying for services they clearlyordered. As they are a legal services company, surely they understand that making false claims against abusiness is considered slander. The authorization was done in accordance with FTC regulations and isvalid. A copy of the authorization was offered to the client for their own review. They have chosen tofile this complaint instead.We expect that this response be published and that the client contact us to make paymentarrangements. If the client is experiencing some form of financial hardship, we are more than willing tomake payment arrangements that will fit their budget. What we are not willing to do is allow ourselves tobe defamed in an attempt to void a valid bill.Please have them contact the client care team to help work out a fair settlement of this account.Sincerely,Taylor RhodesAdministrative Public Relations DirectorContextual Networks Corporation

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Please see attachments. Regards,[redacted]

Our office manager never authorized any purchase, and any recording you have to the contrary has been doctored by you. We will not be paying for something that was not properly authorized. We request that this invoice be voided and we be removed from the contact list. Please confirm that you will be doing so.

Review: This company contacted our company trying to sell a web service of some kind, without any request from us. The employee that answered the phone assumed this company was the legitimate local company that we had just contacted to handle our Advertising. Our company policy is to do EVERYTHING through local businesses, and would never have approved anything with a company from out of state. Our employee erroneously gave unauthorized approval for some kind of business listing. Instead of sending some kind of written contract, with an example of the listing proposed, CNC sent a roughly 500$ invoice. When we received this invoice, we immediately called to cancel. They then told me that, to cancel they wanted a 150$ cancellation fee. We refused. Now they continue to call and pester us about an invoice that we absolutely refuse to pay. We never received any listing packet or proof that they did anything other than write an invoice. We did not ask them for this service, they solicited us. We refuse to pay this invoice, or have anything to do with this scam based company!!! Just the alert notices and complaints alone on the Revdex.com website should tell them something. Stop trying to scam people! If a company desires your services, they will ask for them.Desired Settlement: We desire that CNC cease the attempts to contact us, and cancel the charge. Our company never had any intentions whatsoever to do any business with them, period.

Business

Response:

Thank you for providing us the opportunity to address the clients claims as they do not represent a truthful explanation of events regarding this transaction. On September 17th, 2012 the owner of [redacted] LLC authorized advertising with our company. The client in their complaint claims that the individual was simply an employee, despite the fact that the individual is listed as the Co-Owner on the [redacted] Corporation register. The client also claims that they called to cancel the service. If one examines our history, one would see that we always cancel any invoice should the client contact us within a timelymanner. Our accounts receivable team made initial contact on November 2nd, 2012 inquiring about the status of payment. Ms. [redacted] asked we email a copy of the voice tape to [redacted] which was done same day. Even though, it was not requested, a copy of the invoice including the invoice letters showing the company’s listing were also emailed on November 2, 2012. What ensued was six months of our company mailing statements and leaving repeated unreturned voicemails after that date. We were even informed on January 24th of this year that the number we were calling was a wrong number with nobody there by that name (The same one included as contact in this complaint). At this point in time, the client has enjoyed over seven months of advertising service with our company without returning one of our calls, or even attempting to make paymentarrangements. The client is using defamatory language hoping to damage our reputation inorder to avoid paying for services they clearly ordered. We expect that this response be published and that the client contact us to make paymentarrangements. We are certain that in spite of the above, the client simply must beexperiencing some form of financial hardship. If this is the case we are more than willing tomake payment arrangements that will fit their budget. What we are not willing to do is allowourselves to be defamed in an attempt to void a valid bill. The client should contact the client care team to help work out a fair settlement of this account. Sincerely, Taylor RhodesAdministrative Public Relations DirectorContextual Networks Corporation

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Our company does not want the services of this company, and never requested it. They called us. We refuse to pay any invoice or bill whatsoever. The contact we made with them in Nov 12 was to CANCEL! They simply told us that it would cost 150$ to do that. At that point we ceased any communication with CNC. Our company finances have nothing to do with cancelling this invoice, it is our opinion that this is a attempt to scam us. Regardless of the invoice complaint we have never received any PROOF of anything they actually did other than invoice us for the supposed service that we have "Enjoyed" for seven months.... Which we made clear to them we did not want in Nov. How does CNC explain the numerous other complaints filed against them? We are not the only ones to have problems with CNC. Regards, [redacted]

Business

Response:

Thank you for allowing us to respond to the client once more. Our initial response was more than reasonable with respect to our proposed resolution. Theclient has not made any efforts in contacting us and continues to make false claims. The order was placed by the owner of the firm. Not "just an employee who was not authorized"as claimed. This is clearly an attempt to circumvent a valid bill by trying to take advantage ofour firm's handling of previous complaints filed. It is very easy to read only the complaint posted on the Revdex.com website, butoften, what is more informative is the responses provided by our firm. In every case we have either fully addressed the complaint and cancelled where warranted orstipulated that the client was being deceptive in their claims and suggested a fair remedy inspite of them. The client has made false claims showing that this is not a fair account of the interactionbetween both firms. Resolution requires honesty and transparency. Our agents are always willing to work towardsan amicable solution. If we are not contacted to resolve the situation, a copy of thiscorrespondence, including the authorization provided, will be forwarded and handled in theappropriate venue. Sincerely, Taylor RhodesAdministrative Public Relations DirectorContextual Networks Corporation

Consumer

Response:

Well we just this week contracted a reputable company to handle advertising, and low and behold, they sent us a written contract??? How about that! CNC has yet again failed to provide proof that they have done anything, other than bill us. They have not addressed the fact that we attempted to cancel when we received the invoice. They continue to make threats of collections, etc. Bottom Line, we refuse to pay CNC a cent! Why would a legitimate company continue to try to collect on something like this? It is obvious that the client did not want or ask for their services. CNC solicited us, we did not contact them requesting any of their services. The only time we contacted them was to clear up the problem. We are done spending time on this matter, CNC can call all it wants. They are not registered with the [redacted] Sec of State. CNC's track record speaks numerous volumes.

Business

Response:

Thank you for allowing us the opportunity to respond to the client once more.The client in their original complaint claimed that the order was placed by an employee of thecompany who had no authority. We have documentation showing that the order was placedby the registered owner of the business. Since said complaint, the client has continued toignore the fact that we addressed their account fairly an honestly in our initial response.The only reason that we have not closed this account is because of the continued attempts atdeception through the Revdex.com by Mrs. [redacted]. It damages our company'sreputation when one files a knowingly false complaint and is considered slander.The client needs to withdraw this complaint and deal honestly with our fully capable stafftowards closing her file.Please be advised that the majority of online advertising agencies do not have signed contractsas orders are normally placed through their websites or by phone where a client needs morespecific advertising solutions. We are a reputable company and have many happy customers.Please read our responses to other complaints as they are often more telling and straightforward.Again, should this continue, we have been advised to take action against [redacted]Sincerely,Taylor RhodesAdministrative Public Relations DirectorContextual Networks Corporation

Review: I received an invoice from this company ([redacted]) that I have never heard of in the amount of $499.95 for one year of advertising. Our company[redacted] Company does not do internet advertising nor has anyone at the company agreed to any services with Contextual Advertising. It looks like a phising scam and after seeing that there have been multiple complaints against them with the Revdex.com I am certain it is. Only the president or vice president have the authority to make such purchase agreements and I have been assured by both that they did not.Desired Settlement: I want this invoice voided and our company to be removed from any contact list they have.

Business

Response:

Thank you for providing us an opportunity to respond to the customer. Our customer service department is fully capable of responding to the clients concerns. Theclient could have simply called to inform us that they wish to cancel and the invoice wouldhave been cancelled and the account closed. Instead, the client choose to file in effect a non-complaint to get the invoice cancelled. The order in question was placed by the controller forthe company on April 17th, 2013. The individual filing the complaint and the person whoplaced the order are one and the same. We have complied with the clients request to the Revdex.com and cancelled theinvoice. We expect the Revdex.com reporting of this incident to reflect that this is a frivolouscase and should not have been reported to the Revdex.com. We would assume that an officer of thecompany such as a Controller should know better than to file such frivolous complaint. Thevoice verification of her placing the order remains on file and can be forwarded upon request. Sincerely, Taylor RhodesAdministrative Public Relations DirectorContextual Networks Corporation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I do stand by my decision to report this company as I am confident that I did not agree to any services with this company. Also I will reiterate that I am not an officer of the company I work for, a controller is NOT an officer of a company an officer of a company is president, vice president, secretary, treasurer, chief financial officer, or chief executive officer. A controller could be an officer but by mere definition and as it pertains to my position is not an officer. Thank you for your assistance in this matter, it is greatly appreciated. Regards, [redacted]

Review: Around the 8th of May I was contacted by [redacted] Taylor of Contextual Networks and was told that they would be sending me an invoice for the final billing on an advertising agreement that we entered into 4-years ago. It was a special rate that if I purchased 2-years they would let the advertising run for an additional 2-years for a total of four years. I supposedly paid 1/2 down at the beginning and the other half was not due until the end of the four years. The invoice would be around $500.00.After much confused discussion, I told her that I did not remember the agreement but to send the invoice and proof of the agreement that I had signed and if I owed the money I would pay it. She said that she would include the original check # that made the first payment.She verified our mailing address and the conversation ended.5/14/13 we received an invoice #423196379 from Contextual Networks. The invoice was for (1) year of Contextual Advertising Promotional Program for $499.95. On 5/15/13 when the invoice came over my desk to be coded I immediately called the company. The lady that answered the phone was [redacted]. I told [redacted] that I wanted to talk to someone about an invoice that I felt I did not owe. She wanted to know what it was in regards too. I gave her a brief outline of my conversation with [redacted] and she responded that they normally did not have any trouble with her. I told [redacted] that it did not matter what normally happened, I felt that I did not owe for this invoice. She said to just tear up the invoice and it was O.K. to not pay. I told her that I would not tear it up, but I would file it. I then took the invoice and wrote on it "Per [redacted] order is canceled 5/15/13. Nothing is owed by [redacted], Inc." and then I faxed it to ###-###-####.I then contacted the Kansas Revdex.com and filed this complaintDesired Settlement: Just add to there record for other business to see.

Consumer

Response:

I would like to change my desired settlement to verification that the invoice has been voided by them. Thank you for your time in this matter.

Business

Response:

Dear Ms. [redacted]:Thank you for allowing us the opportunity to address this clients claims.We are completely at a loss at to the behavior of this client. There is no complaint to be found intheir correspondence as our customer service representative cancelled the invoice at theirrequest. The description of the claims made by this client unfortunately does not match with theactual events that transpired other than our company honoring the request to cancel.I am certain that the owners of [redacted] Inc. would not appreciate it if complaints were filed againsttheir firm despite them doing exactly as their clients wished.The invoice in question was voided prior to this correspondence being filed per the clientsrequest and own admission. We hope that this satisfies the client.Sincerely,Taylor RhodesAdministrative Public Relations DirectorContextual Networks Corporation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me because it states in writing that the invoice is voided. I only take exception to the comment regarding the accuracy of my statements coming from an individual who was not involved with the original phone conversation. I stand behind the statement of facts as I presented them and I would be more than pleased to discuss this in more detail with the individual who responded to my complaint. Regards, [redacted]

Review: Our company received an invoice from Contextual Networks on May 7th, 2013 for $499.95 for a One Year Contextual Advertising Promotional Program that was Due On Receipt. I called the company on May 8th asking for proof of agreeing to this program since we did not recognize this company. [redacted] answered the phone and after waiting for a couple minutes said they would call me back. I never received a response. On May 14th I called again asking for a copy of the agreement we signed for this program. Once again, they said they would call me back but promised it would be within 5 minutes. Never heard back. On May 15th, I called again. [redacted] recognized my name upon introduction and said she never heard back from her internal contacts with the proof of agreement and asked if I would hold or if I wanted her to call me back. I asked to wait on hold. After 11 minutes, she came back on the phone stating she would again need to call me back within the next 30 minutes. I received a call from her and she played back an audio recording (stating it was recorded for quality assurance purposes) of myself stating my name and confirming our billing address. She said this was our audio agreement to this advertising program. I stated we will not be paying this invoice since we did not agree to this program. [redacted] said she will document that in their system but can't guarantee anything. Afterwards, I logged into the website they have listed on their invoice (www.contextualnetworks.com). There are 8 links on their website. Out of these 8 links only 2 of them are active (one leading to a log-in page and the other is a contact form). Within the contact form there is no physical address listed for this company.Desired Settlement: We will not be paying the invoice we received from Contextual Networks since we do not have a written agreement signing up for this program.

Business

Response:

Dear Ms. [redacted]:Thank you for allowing us the opportunity to clarify any confusion regarding this account.This order was cancelled at the client’s request on May 15th, 2013 as this was not a servicethey desired to have. We are surprised that despite honoring the clients request in full, we arein receipt of this complaint. Should this complaint not be resolved satisfactorily, we will becontacting the owners of [redacted] Products to see if this is an approved part of their businesspractices.Our experience with the client is as follows: The order was placed by the client on April 24th,2013. We did receive the calls as stated by the client. However the client was informed thatwe were having a backlog due to technical difficulties. The customer service agent had tophysically go down to that department and prioritize the request as it was apparent that theclient’s patience had run thin. On May 15th, 2013 the client was provided with the proof ofauthorization. The client is remiss in mentioning that the recording included the additionalinclusions not mentioned in her complaint: product being ordered, pricing, and paymentterms.As the order was cancelled by our offices immediately upon request we are at a loss as to why acomplaint was filed against our company.Sincerely,Taylor RhodesAdministrative Public Relations DirectorContextual Networks Corporation

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In response to the message I received from the business, I was not informed that the order was cancelled by the representative I spoke to on the phone. She said she should make notes on the account but she couldn’t guarantee anything. Once again, I never ordered a product or service from this company on April 24th or prior but I received a call confirming my contact information. The representative that initially called us on April 24th acted as if we had ordered a product and they were just confirming the shipment address. I am still curious as to what products or services this company provides since their website has inactive links and they do not provide log-in information for their clients. While waiting for a response, I was never informed that the company was having a backlog due to technical difficulties but was only told that I would receive a call back once they found the contract we had signed for this order. No signed contract was ever presented to us at anytime. I feel I gave an ample amount of time for response (6 days) for the first follow-up and for the other response I was promised a call back within five minutes which I never received. Once again, it should not be a surprise that I filed this complaint since I was never informed the services were cancelled until this response. After telling me she could not guarantee anything, the representative I spoke to told me I could take it to our legal department if I felt it was necessary. If customer service would have confirmed this cancellation while I was on the phone with them, our company would have dropped the issue at that moment. I am not surprised now to find 19 other complaints filed in Revdex.com against Contextual Networks. Regards, [redacted]

Business

Response:

This is our second attempt to address the clients concerns.The order was cancelled which is why the client never received login information. To log on andthe ability to modify and enhance ones listing is reserved for customers who have actually paidfor the service.The client continues to allege that there was no order placed despite us having documentationproving otherwise. We will gladly share the documentation with the owner of that company uponhis personal request. Please note that the owner of the company is not the individual filing thecomplaint against our firm.It should also be noted that the individual's original resolution was that they wanted the ordercancelled. This was confirmed by the customer service agent, confirmed again by the clients faxto our offices and again in a clear response to the Revdex.com.We always attempt to address any concerns clients may have, but this client is beingunreasonable.Should this not be resolved satisfactorily we will be forced to contact the owner of the companyand seek recourse.We are strongly hoping that this resolves any outstanding concerns.Sincerely,Taylor RhodesAdministrative Public Relations DirectorContextual Networks Corporation

Review: I received a invoice for an advertisement I never okay'd.Desired Settlement: write off the bill

Business

Response:

Thank you for providing us the opportunity to address the clients claims as they do not represent a truthful explanation of events regarding this transaction.On July 25, 2013 Ms. [redacted] authorized advertising with our company. She represented herself to our company as the Office Manager of [redacted] and [redacted]. An invoice for the approved services was mailed out on August 2nd, 2013 to her attention. A reminder statement was sent on August 30th, 2013 to the client as well.The authorization was done in accordance with FTC regulations and is valid. The only thing the client had to do was to contact our company via phone, mail or e-mail, as all contact information was provided in the original invoice package. Instead, Ms. [redacted] has chosen to file this complaint.The invoice is question has been voided and we hope that this satisfies the client.Please note that we do reserve the right to reverse the charges, should we incur any more unnecessary paperwork.Sincerely,Taylor RhodesAdministrative Public Relations DirectorContextual Networks Corporation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: Contextual Networks Corporation states that they have an agreement with us to provide internet advertising. When we asked for proof of this agreement they played us a recording of a "yes" of a person here in the office but could not provide us with anything else or a complete agreement statement. I spoke with [redacted] in February and told her to stop invoicing us because I was not going to pay the invoice unless they could give us some proof that they had done some advertising somewhere on our behalf, which they did not provide. Now [redacted] is contacting us again stating that we have an invoice that needs paid. I have tried to contact her at the phone number that was provided but continue to get only a voicemail.Desired Settlement: No further contact.

Business

Response:

Thank you for allowing us the opportunity to address this client’s complaint.The Revdex.com’s guidelines for any complaint filed are that they be a truthfulrepresentation of the experiences the client has had with a business. In the clients’ filedcomplaint, Ms. [redacted] clearly states that a simple employee placed the order. In fact, the orderwas authorized by the owner of the business, Mr. [redacted]. Mr. [redacted] was aware ofnot only the service he was ordering, but also pricing and billing terms.Filing a knowingly false complaint is not only against Revdex.com guidelines, but itis also considered slander.Our agents have tried repeatedly by phone and by mail to contact the owner of the business(The individual who ordered the service). Ms. [redacted] continually refuses to allow ourcustomer service team to speak with him.If the owner of the firm placed the order, who exactly is Ms. [redacted] and what is her positionwithin the company as she claims that Mr. [redacted] is only an employee of the company?In order to resolve this complaint we need to speak to the individual who ordered the service,the owner of the company.Sincerely,Taylor RhodesAdministrative Public Relations DirectorContextual Networks

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have read Contextual Networks Corporations response and I do believe if you read my complaint I did not state employee I said "person" in the office. The reason I did not specify his name as the owner is because on the Revdex.com complaint form it specifically states "please do not include any personally identifiable information" when you are giving a persons full name I believe that falls under identifiable information and is not appreciated. I do not see how this falls under the guide lines of slander. If my employer had knowledge of what this was about and felt that it was legitimate, the bill would have been paid and we wouldn't be going through this. He did speak with a representative of the Company on more than one occasion and explained to them that he did not have any knowledge of ordering this service. When they continued to call and send invoices he turned the matter over to me to handle as I am the Office Manager of the Company. When I looked Contextual Networks Corporation up on the Revdex.com I found that this is not the first complaint that they have had for doing the very same thing of sending a Company and invoice and when they want proof of the bill they play them a recorded " yes". I have asked them for additional proof of contract or service which they have been unwilling to provide. Regards,[redacted]

Business

Response:

Re: Complaint ID [redacted]Dear Ms. [redacted]: Thank you for giving us the opportunity to respond once more. If you review our responses to complaints posted on the Revdex.com site you will find that we are more than reasonable when it comes to clients who have either overstepped their bounds or have changed their minds. What is unacceptable is when clients chose to fabricate and make false claims against our firm, when simply working with us would resolve all issues. At no point in time have we received a call or made contact with the owner of the company since the order was placed. This is despite repeated attempts to do so. The contract clearly shows that the owner of the company ordered the service. It is unfortunate if he does not recall placing the order, but the contract is clear and it was done by him. If he has decided it is not something he wishes to have he simply needs to contact our offices and work out a solution. Looking forward to resolving this amicably.Sincerely,Taylor RhodesAdministrative Public Relations DirectorContextual Networks Corporation

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This Agency has been in Business for many years and we are not in the habit of fabricating excuses to get out of paying bills. We do a lot of advertising and pay our bills on time. The Owner of the Company did speak to someone from your Company and told them that he did not know what this was about and he was not going to pay the bill without further proof that he ordered the service. Playing a recorded "yes" of his voice and only the "yes" response was all the information he was given and that was all the information that I was given. He did not turn this matter over to me until he had received several calls and had become tired of them. I reiterate that the Owner and myself have both asked for a copy of this contract and we have received not received it. I will have the Owner of the Company contact Contextual Networks when he is back in the office if it will resolve this matter. Regards,[redacted]

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Address: P.O. Box 360, Galax, Virginia, United States, 24333

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