Continental American Insurance Company

I cancelled my Policy 4/1/, confirmed by their customer service representativeweeks ago customer service said no refund has been issued Policy Holder is me- [redacted] and policy/certificate number is #XXXXXXXXXX This policy is offered by my employer United Airlines.After April 1,Continental American Insurance Company (CAIC) continued to deduct from my payroll for a few months and never refunded me as they promised.I last contacted them on or around July

Purchase and pay for a T.D.I. policy 3/2017, 2 claims files, both denied saying I do not have a policy. Purchased and paid for a TDI policy in 9/2017 was never put in effect. Filed a TBI claim 3/2018 said I dont have a policy & again 8/18 said no policy. I purchased on 9/1/17 a Temp dis. ins. policy that has been paid 2x monthly from my employer paycheck. I received the policy in mail after numerous requests for the policy. It was months later it came. I filed a TBI claim on 3/26/18 was told when I called I do not have a policy. After I contacted Aflac agent K.T. and emailed everyone I could find an email address for I was told it was third party billing issue. Eventually claim was processed and a check mailed out. I had surgery August 2, 2018 and needed to file another claim. I received a letter in mail stating " it does not appear he coverage ever went into effect" DENIED. I once again reached out to the agent K.T.and L.D. District Sales Coordinator who told me the following "Hi **

I was cheated out of service provided by this companyThey were due to pay me for my hospital stay per our contractHowever, did not pay
If I were to be admitted into the hospital, I was entitled to the coverage to pay me for the hospital stayIt was rulled by them as an observation!!! Which is outpatient service while I was there admitted for three dayI sent the hospital bill and they refused to determine payment by itThe hospital was also negligent I was there for three days and paperwork says otherwiseIt states hours This was a horrible experience
By both partiesI have the proof that what is being documented is falseI was also treated very badly at the hospitalPlease help!

This company refuses to process our claims .We need our claims processed
We have two claims that Aflac will not processWe have sent multiple emails, spoken to many representatives, sent many faxes and have talked to managers with any luckIt's been weeks and our claims have not even been looked atI have reference numbers, copies of emails and recorded conversations with representativesIf this does not get resolved I will file a claim in court

Purchase and pay for a T.D.Ipolicy 3/2017, claims files, both denied saying I do not have a policy
Purchased and paid for a TDI policy in 9/was never put in effectFiled a TBI claim 3/said I dont have a policy & again 8/said no policyI purchased on 9/1/a Temp disinspolicy that has been paid 2x monthly from my employer paycheckI received the policy in mail after numerous requests for the policyIt was months later it camei filed a TBI claim on 3/26/was told when I called I do not have a policyAfter I contacted Aflac agent K.Tand emailed everyone I could find an email address for I was told it was third party billing issueEventually claim was processed and a check mailed outI had surgery August 2, and needed to file another claimI received a letter in mail stating " it does not appear he coverage ever went into effect" DENIEDI once again reached out to the agent K.T.and L.DDistrict Sales Coordinator who told me the following "Hi **

Advertising that processing claims in hour periodIt has been almost a monthThis is advertising and wrong to inform consumers in this way
Claim XXXXXXXXX
Certificate Number XXXXXXXXXX
Claimant *** ***

I cancelled my Policy 4/1/, confirmed by their customer service representativeweeks ago customer service said no refund has been issued
Policy Holder is me-*** *** and policy/certificate number is #XXXXXXXXXX
This policy is offered by my employer United Airlines.After April 1,Continental American Insurance Company (CAIC) continued to deduct from my payroll for a few months and never refunded me as they promised.I last contacted them on or around July