Continental Auto Sports

Initial Business Response /* (1000, 7, 2016/03/15) */
Email sent to customer on Tuesday, March 15th/requesting copy of invoice from outside garage where starter was replacedAlso requesting old starter as technician states that starter engaged on lot but that fly wheel was spinning out,
indicating that starter was faultyThe customer still had the old starter when they last spoke with our service manager and we would like an opportunity to re-examine itThe vehicle did slip into antitheft mode but this was caused by another issue; a faulty ECM that was replaced under warranty, ultimately correcting the no start issue with the vehicle
We understand the customer's perspective*** There is evidence that the old starter is faulty and both the technician and shop foreman verified this when they tried to start the vehicle on the lot*** has been a good service customer and in the interest of resolving this to her satisfaction, we are prepared to offer a refund once we receive the invoice and examine the old starter
Sincerely,
*** ***
Initial Consumer Rebuttal /* (3000, 9, 2016/03/16) */
NoI am simply not satisfiedFor a number of reasons
Based on what I've been told by ***, I know now that my vehicle was in anti theft mode from the moment my vehicle would no turn on, based on the lights that were lit up on my dashboard that indicate suchIt had absolutely nothing to do with the starting motor
Despite what they claim, the starting motor did not "spin out" when they tried to turn it onI had the vehicle for days before it was brought to them, and I tried numerous times to start it without so much as a sound because it was ANTI THEFT MODE(Once this happens, it doesn't allow the vehicle to even attempt to turn on, their shop foreman should be aware of this)
I was told there was almost a full hour of diagnostics done on my vehicle, including towing it into the garage Bay and out againI was also told that they tried to turn it on in the parking lot, and the starting motor "spun out" therefore they automatically "assumed this was the issue" So if that is the case, it took all of seconds to assume that was the issueSo then why would they have towed it into the garage to do further diagnostics? They lied a number of waysThey either turned it on and immediately assumed what it was, and therefore would have only charged me for the minimal half hour of laborOr they brought it into the garage and hooked it to the diagnostic code reader and as such, would have immediately got the code indicating that there was in fact NO ISSUE with my starting motor, and my vehicle was simply in anti theft modeI know they didn't use the code reader because they admitted they hadn'tSo their shop foreman went on an assumption rather than doing his job and DETERMINING THE actual causeIf I wanted someone to simply assume what the issue was, I certainly wouldn't have went through all this trouble
As requested by ***, I left the perfectly working starting motor in my vehicle when it was returned to ford the second timeI know it worked perfectly because I witnessed it myselfIt was clear when I picked up my vehicle again that he hadn't looked at it as he claimed he would because it hadn't been movedTo assume I would hold on the part more than weeks after the fact is ridiculousI kept the new one I purchased installed simply because I didn't want to have to pay yet another unnecessary fee, and I sold it to a parts dealer in an attempt to get back some of my money I simply threw away based on their lack of diagnostics
So again, no, their response is not satisfactory
Final Business Response /* (4000, 11, 2016/03/16) */
We would be happy to provide a refund to *** for the amount of the repair, less the money she recovered by selling her old starter to a parts dealerPlease forward copies of any supporting documents (i.einvoices, tow bill, bill of sale, etc.) for review and processing
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2017/02/16) */
*** Vehicle is currently at our dealership and we are working closely with *** technical hotline and their engineers to diagnose the problemUnfortunately this is an intermittent concern and it's been very challenging trying to
recreate the problem that *** is havingA data recorder has been installed in the vehicle and our shop foreman has been driving the vehicle all week, but has been unable to duplicate the concern so farWe will continue to work diligently towards a diagnosis and resolution to *** concern
Cabot *** Lincoln is not in the position to offer *** a complimentary extended warranty on her vehicleThat decision is made by ***, however we would be happy to make that request on her behalf once the issue has been diagnosed and repairedWe would also be happy to work with *** on trading out of her current *** and into a new vehicleWe have done this numerous times in the past and it has worked out well for the customerIf this is an option that *** would like to pursue, we can have our sales manager contact her directly to review some optionsWe are here to assist any way we can
Sincerely,
Cabot Ford Lincoln
Initial Consumer Rebuttal /* (3000, 7, 2017/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We already talked to the salesman with a trade in opinion but I am not willing to take a loss of approximately $*** as this is not feasible for me
Final Business Response /* (4000, 9, 2017/02/17) */
We will continue to try to duplicate the concern *** is having with her vehicle and we are confident we can repair the problem once it is foundIf she would like to revisit the option of trading out of her vehicle at a later date we are here to helpYes, she may owe more on the trade than the current market value, but there are also incentives and discounts that we can apply to help offset the differenceThe new monthly payment may still be attractive once we run all the numbersWe will also request compensation from *** in the form of an extended warranty once the vehicle has been repaired and if *** chooses to keep her current vehicle
Sincerely,
Cabot Ford Lincoln

Initial Business Response /* (1000, 5, 2016/05/12) */
We have had an opportunity to discuss this issue with ***, and after some clarification of the details surrounding his deposit, we have agreed to issue *** a full refund*** has indicated to us that he is happy with this
resolution
Sincerely,
Cabot Ford Lincoln

Initial Business Response /* (1000, 5, 2017/08/29) */
The customer's control arm was damaged by an outside source and is therefore not covered under the manufacturer's warranty or any maintenance program the customer may have purchased. All repairs to damaged components that are not caused by a...

parts defect are the customer's responsibility. Our technician happened to pick up on the damaged control arm while performing an unrelated repair during a recent service visit. The customer informed us that the vehicle was previously in an accident, so it is possible the damage occurred when the vehicle was towed, or during the accident itself. The customer may want to follow up with the tow company or his insurance company if he feels someone else should be responsible for the repair bill.
Sincerely,
Cabot Ford Lincoln
Initial Consumer Rebuttal /* (3000, 7, 2017/08/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept response because the accident did not cause the damage because there was a wheel alignment done ant the control arm is a piece that is involved in the alignment
The isurance company will do nothing
The control arm broke whili in possesion of cabot ford and the shop manager said that if the insurance company did not fix thew would come up with a compromise to have my truck fixed I want them to stay to their promise the shop foreman is [redacted]
Final Business Response /* (4000, 9, 2017/08/30) */
Our position remains the same. We did not damage the customer's control arm 14 months prior and will not be paying for the repair. The damage was caused by an outside source and is therefore the customer's responsibility.
Cabot Ford Lincoln