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Continental Cleaners I

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Continental Cleaners I Reviews (1)

This place customer service is falling apart, they are leaving garments out once order is picked up, not creasing or washing jeans properly. Three month ago which would have been June 2014 I had take approximately 12 pair jeans with other garments. I received them back return home and hung them in the closet, within the three months I started wearing the jeans, I notice on three pair the crease was off, so I began re ironing the jeans because I had an occasion that I was attending, a week or two later I found a fourth pair that had the same problem but worse than the other, so I decided to return them to be fixed when I take more garments to be cleaned along with five more pair of jeans, but this one particular pair they could get right, because I had to take back a second time for the same issue. I picked the jeans up for the third time and when I got home they had a double crease, which I kindly ask them to re wash the jeans, and then iron them, which they didn't do. The jeans is missing the button, and by them not properly washing them the jeans shrunk not only do I have to return the jeans for the third time, but now they are damaged. I am missing garments that I have taken there and have not return, and they have called me on a few occasions to come pick up garments that they have left out. I just picked up two pair jeans on 10/3/14. The black pair jeans crease on the side of jeans instead of the front. Desired Settlementcontinental cleaners[redacted] is 8.3 miles from my house 16.6 miles round trip, I have had to drive on three different occasions dealing with the jeans issue and missing garment. I want a store credit of 60 dollars which will reimburse me for the jeans that they ruined, also the few trips I had to waste driving to the cleaners for bad customer service. Business Response RE: Case #40100100 -[redacted] This letter is an answer to complaint filed 10/22/14. We were made aware of an issue that customer was unsatisfied when he received a pair of jeans back due to position of his creases. Customer brought in clothes to be laundered and dry cleaned. Along with other garments customer wanted a pair of jeans laundered with starch and creases down the front. When he got the pants back he was unhappy with the position of the creases on his pants. The pants were re-processed. Customer was still unpleased and asked the creases/double creases to be removed. This resulted in a miscommunication of our counter person and therefore we pressed the pants flat with no creases.When I spoke to the customer on the phone I was only made aware of the issue on one pair of pants and I am unaware of any problems with other garments. Throughout trying to resolve this issue there were some missteps and miscommunications that delayed a satisfactory resolution. We clean all garments according to care label instructions located inside of each garment. According to care label laws the garments are required to withstand manufacture care instructions. We have signs posted that customers should check orders before leaving the store. We strive to maintain a good customer relationship with all our customers. In doing so, we are willing to reimburse the customer the value of the pants mentioned. We value Mr.[redacted]'s business as he has been a satisfied customer since 2011. In closing, I am trying to communicate with customer via phone to help resolve this issue. Sincerely,[redacted]PresidentContinental Cleaners

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Description: Dry Cleaners

Address: 7205 Us Highway 64, Bartlett, Tennessee, United States, 38133-3926

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