Continental Currency Services Inc

To whom it may concern. I walked in to a Continental Currency Services store located at 11220 Crenshaw Blvd, Inglewood, CA 90303. Around 10:30am 01/16/19 and proceeded to an associate by the name of "Brandon" (he refused to give last name and took him a while to give first name so not sure if this is correct). He asked me for my information that was needed for me to pick up a western union transfer, which I provided. He then went to say my middle name was missing from the transfer & that it only had my first & last name on it. That was fine also even though I just picked up a transfer from this exact store a few days ago using all the same credentials (check the system). Upon me telling him that he said that doesn't matter western union just called the store & told them not to do it that way. Okay great understandable. My ultimate issue comes in when upon me asking for a number to get a full details on exactly what information was needed & how exactly to go about it. I was told to "call whoever did the transfer & tell them to call western union". Exactly like that. I asked for a number neither associate (a Hispanic girl (I believe) sitting next to him) provided me with one, & infact got a mysterious attitude from out of nowhere as if I was bothering them for asking. I then asked upon me noticing there agitation from my question for a number to corporate or management. They responded to me they don't have neither, but I could come in some other time & speak to management. They told me management may be in later on today but they are unsure of when. Appalled that a company would not provide employee with any contact numbers for management, corporate or even Western Union I decided to record audio of them saying this (which I have & if possible am sending with this email). Im sure this type of behavior is accepted by Continental Currency Services or Western Union whom they we're at the time representing. Im asking that I be contacted back with a follow up to this horrible complaint of poor customer service & lack of interpersonal skill displayed by these two Continental Currency Services Inc employees. Thank you for your time.

RE: Consumer Complaint
Consumer Number: [redacted]
Dear, [redacted].
Ms. [redacted], under normal circumstance, if a Continental Express Co (CEC)
Money order is not cashed a refund check would be issued in 45 days from the date of
purchase and a stop payment will be issued on the same...

day.
Your money order #[redacted] purchased on June16,2014 for $404.00 was replaced
on July 29, 2014 a refund Check# [redacted] was mailed to you on July 30, 2014.
Money order #31-[redacted] purchased on June 16, 2014 for $950.00 was cashed and
appear to have been altered from the purchaser copy provided.
In this instance, the bank require the purchaser to fill out an Affidavit Alleging
Alteration, and this form has to be notarized in order for (CEC) to return the money order
to the depositing bank to receive credit. Once we receive funds, a check will be promptly
forwarded to you.
Should you have any questions, please contact [redacted] at ###-###-####.
Regards,
[redacted]
Customer Service Supervisor.
Continental Express Money Order Co. Inc. (CEC)

Review: I have been a client with Continental Currency Services for years now with no problem. This company provides personal loans and other business. I have always been loyal paying on the balance of the loans. A few times I have had incidents of fraud with my banking account. So the location that I have been making my payments is the Whittier location located at [redacted] Blvd, Whittier, California [redacted] phone number [redacted]. Now EVERYTIME there was a problem they work with clients and clients make arrangements with paying back the loan. The corporate office is always aware of the situ s tion because they have to report to corporate about clients accounts. Now remember I did this before and no e again I am in the same predicament where again my account was hacked by fraud and had to close account again. I made arrangements with the Whittier location and they agreed I can pay what ever I can afford to pay off balance of loan. They know I am loyal is why it was not a problem because they know the balance will be paid. I got a call from the corporate and they threatened to put me in collections when I am still making payments to pay balance on loan. They are asking that I pay $50.00 something I can't afford because I depend on SSI due to lupus and heart condition. I explained to them my situation and I shouldn't because I have been a customer with them for years and they knew my situation. It was not a problem before now all of a sudden it's a problem. This does not make sense. I am making payments not what they asked but I am paying something instead of nothing so they should not put me in collections. I also informed them as to why they are listed with the State of California Business, Transportation, and Housing Agency Department of Corporations with a Desist and Refrain Order they would not answer. I printed this information out.Desired Settlement: Resolved by continuing to let me make payments of what I can afford until balance is paid in full without being put in collections. They know it will be paid.

Business

Response:

I have

received the attached letter and complaint #[redacted]. I have performed an

investigation and determined the account of events Ms. [redacted] stated concerning

her commitment to repay her loan, her verbal arrangement with our staff at the

site located at [redacted] Blvd, Whittier CA [redacted], and the discussion she

had with a member of our collection staff, all to be accurate.

Review: I purchased several money orders on 10/03/2013. One for the amount of 500 dollars (money order# [redacted]) and the second for 387 (money order #[redacted]). These money orders were stolen from my mail box along with other money orders however I have been working on getting a refund from Continental Express Money Order, Inc. for just the two mentioned money orders above. They asked me to complete and send an affidavit which I have done. I called and confirmed if it was received and it was stated on 1/08/14 that it was received. Until this day I have not heard from them. I have to be the one calling or checking with them. Till this date I have not received any refund or letter.Desired Settlement: I would like my refund. This situation has taken too long to get resolved. I am an older adult on a fixed income and for my money orders to have been stolen is not my fault. They gave the person who stole the check very easily but they have made me jump through hoops.

Business

Response:

April 15, 2014

Review: Mrs. [redacted] and I purchased money orders from a local grocery. Something we have done for a number a years. In this instance, we became victims of damages; such as, Treble, compensatory, punitive; as well as, Reliance: Breach of Confidence, Abuse of process, Reliance damages Abuse. And, The abuse of Information.

This forgery and fraud occurred with The United States Postal Services. Upon presenting -- tracing fees, notary fees, police reports. claims filed with The USPS Consumer Affairs Office, and claims with the money order issuing company we are being given the run around pertaining to the money order issuing company's lack of reimbursement.

I have attempted to converse with the supervisor of their company's customer service supervisor - to no avail. Six money orders were obtained and they have only reimbursed us for two. This occurred in the beginning of August, 2015. When able to speak to Continental's customer service in the past, all that I was told was that they were working on resolving this issue for us. Reimbursement in the amount of $320.01, is still due to us. Please help us to resolve this tedious process.Desired Settlement: With our inability to determined who actually forged the signatures; yet, learning that they had cleared through the money order issuing company all that we hoped for in resolution was for The Continental Express Money Order Company, Inc., to refund us. They were paid. Why are we to suffer a lost? We are attempting to receive a refund in the amount of $320.01, to cover our lost.

Business

Response:

February 12, 2016 RE: Consumer Complaint ID # [redacted] Dear [redacted] Ms. [redacted] your six money orders have been stolen cashed and appear to have been Altered.In this instance, the bank require the purchaser to fill out an Affidavit Alleging Alteration, and this form has to be notarized in order for our company to return the money orders to the depositing bank to receive credit.Three checks were mailed to you for money orders [redacted] for $179.68, [redacted] for $83.00 and [redacted] for $36.00.On money order #[redacted] for $75.00 a letter was mailed to you regarding the status of the claim, no response as of today. On money orders [redacted] for $38.00 and [redacted] for $27.33 status still in review, pending. We sincerely appreciate your cooperation through this matter and apologize for the inconvenience.Should you have any questions, please contact me at [redacted]. Sincerely, [redacted]Customer Service SupervisorCustomer

Review: I had a money order returned by the recipient, so I called Continental to receive a refund. They told me to go to the store where I purchased it, which I did. However, the store informed me that they could do nothing about it and that I'd have to contact Continental directly. When I did, I was again told that I'd have to go to the store to get this processed, even though I clearly explained that I had already done that. They said they could fax or mail me a copy of the claim form. However, they want me to pay $18 as a processing fee! This is outrageous. This company is using predatory tactics to take advantage of poor and elderly people. Please help!Desired Settlement: Refund without outrageous fees.

Business

Response:

March 11, 2014

[redacted] St

[redacted], Ca 93215

Complaint #[redacted]

Mr. [redacted], Continental Express Money Order Company (CEC) cannot process your claim without the money order number.

CEC contacted you on 02/26/2014 for the money order number. You refused to give CEC the money order number.

CEC has reached out to you on two other occasions, 03/3/2014 & 03/10/2014, and left voice messages to contact CEC.

However, as of the date of this letter, no response from you. Please contact me, [redacted], at 714-667-6621.

At this time we are unable to help you without the money order number.

Customer Service Supervisor.

Continental Express Money Order Co, Inc

Sincerely,

Customer Service Supervisor.

Review: I purchased two money order from this co. on June 16th 2014. two items were lost in the mail. I followed their procedure and filled their claim form sent along with the fee of $36 (18 per MO)I sent this info via mail Certified on Tue, July 1st 2014. Post office informed me it will arrived on Thu of the same week. I followed up, Thu Jul3rd,Sat 5th,Mo7th,Tu8th,Wed 9th w Continental Express. They were telling me they had not receive anything yet. It wasn't until Wed I questioned why did my information had not arrived. I went to the post office, and they informed me this went to a PO Box, that they had to pick it up at their near post office. When I went back with this info, the same day one of my Money Orders had been cashed! ($950) they were so Rude. telling me that it takes 45 days. so my process would not start until the 45days are met? that's not what their policy states. My issue with this was that they been telling me every since Monday they needed to check with their mailman but nothing had been received. although their policy states "Refund will be due 45days from the day of purchase ONLY with the original Receipt return. which I entirely followed to the T. Had they picked up their mail on a timely manner, my process would have been started in enough time and my money order would have not been cashed! they were so rude to me to the point they hang up the phone because I was telling them pick up your mail, my claim forms are there!! and now they don't want to refund me the money. I have one more money order pending.. I followed up and still it says no stop payments have been process!Desired Settlement: I wish for both of my money order to be refund back to me in its entirety ASAP!because of their delay, I would want the fee to be excluded.this is part of my rent Money and I do not have it!

Business

Response:

RE: Consumer Complaint

Consumer Number: [redacted]

Dear, [redacted].

Ms. [redacted], under normal circumstance, if a Continental Express Co (CEC)

Money order is not cashed a refund check would be issued in 45 days from the date of

purchase and a stop payment will be issued on the same day.

Your money order #[redacted] purchased on June16,2014 for $404.00 was replaced

on July 29, 2014 a refund Check# [redacted] was mailed to you on July 30, 2014.

Money order #31-[redacted] purchased on June 16, 2014 for $950.00 was cashed and

appear to have been altered from the purchaser copy provided.

In this instance, the bank require the purchaser to fill out an Affidavit Alleging

Alteration, and this form has to be notarized in order for (CEC) to return the money order

to the depositing bank to receive credit. Once we receive funds, a check will be promptly

forwarded to you.

Should you have any questions, please contact [redacted] at ###-###-####.

Regards,

Customer Service Supervisor.

Continental Express Money Order Co. Inc. (CEC)