March 20, Revdex.com Service New Mexico and Southwest Colorado Jefferson StNE Ste A Albuquerque, New Mexico Complaint # [redacted] In researching your concerns, I found that you were disconnected on March 1, and made an online payment at 5:p.m, of $on the evening of March 1, Unfortunately, our online service does not advise the consumer that they need to contact the office for further information on their disconnected accountWe are presently working with Smart Hub of the possibility in alerting the consumer that other charges may be pending for reconnectionOur automated service does have this featureOur records also indicate that you were e-mailed a disconnection notice on February 20, at 11:a.m( [redacted] ) Your bill was being mailed each month to the address on the accountBecause the account was under [redacted] who passed in 2010, and the billing was under his name but and the post office box was under [redacted] , the postal service was returning the mailIn & we sent an employee to advise you of the problemOn March 2, 2017, you did come in with the documentation necessary to change the name on the account, which you had being residing in for several yearsBecause it was a disconnected account and there was not a deposit on the account our procedure is to request a depositIf your account is in good standing for a period of one year this deposit is returned to you with interestWhether it is a new service or a reconnection we do charge a fee of $to cover the cost of our employee(s) going out to connect/ reconnect service, These charges and the 3:p.mdeadline are filed with the [redacted] Public Regulation CommissionI do apologize that our employees did not fully work with you considering that you did have a toddler with a medical conditionBe assured that this issue has been addressedIf I can be of any assistance, please contact meSincerely,Carina *S [redacted] Assistant General Manager
March 20, Revdex.com Service New Mexico and Southwest Colorado Jefferson StNE Ste A Albuquerque, New Mexico Complaint # [redacted] In researching your concerns, I found that you were disconnected on March 1, and made an online payment at 5:p.m, of $on the evening of March 1, Unfortunately, our online service does not advise the consumer that they need to contact the office for further information on their disconnected accountWe are presently working with Smart Hub of the possibility in alerting the consumer that other charges may be pending for reconnectionOur automated service does have this featureOur records also indicate that you were e-mailed a disconnection notice on February 20, at 11:a.m( [redacted] ) Your bill was being mailed each month to the address on the accountBecause the account was under [redacted] who passed in 2010, and the billing was under his name but and the post office box was under [redacted] , the postal service was returning the mailIn & we sent an employee to advise you of the problemOn March 2, 2017, you did come in with the documentation necessary to change the name on the account, which you had being residing in for several yearsBecause it was a disconnected account and there was not a deposit on the account our procedure is to request a depositIf your account is in good standing for a period of one year this deposit is returned to you with interestWhether it is a new service or a reconnection we do charge a fee of $to cover the cost of our employee(s) going out to connect/ reconnect service, These charges and the 3:p.mdeadline are filed with the [redacted] Public Regulation CommissionI do apologize that our employees did not fully work with you considering that you did have a toddler with a medical conditionBe assured that this issue has been addressedIf I can be of any assistance, please contact meSincerely,Carina *S [redacted] Assistant General Manager