Continental Eastern

Let me first apologize for you frustration and inconvenienceI have spoken with [redacted] and looked into your service records as well as spoke with the technician who looked at your vehicleThe technician did diagnose the vehicle and determined that the sunroof was off track and not working properly and the sway bar in links were making the noise and believes it was all caused from the accident you were involved inAlso the hood switch and stopper was not working properly from the hood replacement the body shop had completed prior to the vehicle coming to usI do understand that the follow up on our part was broken in this situation and I have addressed that with my staffThe parts have arrived and due to the work load, we have scheduled a repair date for the 14thPlease understand, this (sunroof) is an extensive repair and will take several days to complete

THis customers father refused to sign paperwork after he had agreed to the terms based on him living out of state and after several call to him to requested documents to be returned he refused to sign based on the interest rate, His daughter had been in the car for days and accrued a large amount of miles, so he agreed for us to refund her $ due to the mileage

WE do not show any records for this customerPlease verify store and phone number and more information such as vehicle and date of purchase, please [redacted] Complaint Response Date bumped because: Data Base Migration

I have left several messages for the customer to call me and no one has calledI did research this and found the car was at our [redacted] location on [redacted] and not at my storeI spoke with the service manager yesterday and paid the bill of $ This complaint should be closedI have paid the repairs, and have never been able to reach the customer [redacted]

I Have called the customer and left a message for a return phone callOur records at this location do not show this vehicle has been back here since April 28, when we did some repairs on this vehicle, so I am not sure what location the vehicle was taken toI would like to help in resolving
this issue

I am looking into this and sincerely apologize for our errorI have requested a refund from ouor company instead of waiting on the warranty company and will call you today. Charles C***General Manager303-280-

I do apologize you feel this way and the last thing I want is to get into an argument over who did whatYour dad called on your behalf and after discussion we both agreed due to the car being out as long as it was and miles later that we would refund you $

I have reviewed this complaint and the payoff has been sent to the lien holderI have also left the customer a voice message and would like to speak with themOnce title is received from the Lien holder a check for the difference will be sent to the customer

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received my refund check of $in the mail and I consider this matter resolved and closed.
Sincerely,
*** ***

WE do not show any records for this customer. Please verify store and phone number and more information such as vehicle and date of purchase, please.
[redacted]
Complaint Response Date bumped because: Data Base Migration

Let me first apologize for you frustration and inconvenience. I have spoken with [redacted] and looked into your service records as well as spoke with the technician who looked at your vehicle. The technician did diagnose the vehicle and determined that the sunroof was off track and not working properly...

and the sway bar in links were making the noise and believes it was all caused from the accident you were involved in. Also the hood switch and stopper was not working properly from the hood replacement the body shop had completed prior to the vehicle coming to us. I do understand that the follow up on our part was broken in this situation and I have addressed that with my staff. The parts have arrived and due to the work load, we have scheduled a repair date for the 14th. Please understand, this (sunroof) is an extensive repair and will take several days to complete.

Complaint: [redacted]
I am rejecting this response because:My dad didn't call on my behalf. He called to let you know that he would not sign the papers because the rate was to high.Again, it was my deposit, not my Dads. My money, not his.Unfortunately you made a deal with the wrong person.
Sincerely,
[redacted]

I have left several messages for the customer to call me and no one has called. I did research this and found the car was at our [redacted] location on [redacted] and not at my store. I spoke with the service manager yesterday and paid the bill of $ 380.00. This complaint should be closed. I have paid the repairs, and have never been able to reach the customer. [redacted]

Yes I have a receipt. You can also call and speak with [redacted] at [redacted], she is our contact at the autonation that has our car. She is aware of our situation and has been our "go to." My husband has talked directly to [redacted], general manager of the autonation hyundai where we purchased the car (and he is responsible for approving the repairs) but to no avail. Nothing has been resolved. And yes he has spoken with him since (and) because of the filing of this complaint. Please let me know of a better place to send a copy of my receipt, I tried sending it with this email before, but it wouldn't work. I do have it saved to my computer though. Thank you for your time,[redacted] [redacted]

THis customers father refused to sign paperwork after he had agreed to the terms based on him living out of state and after several call to him to requested documents to be returned he refused to sign based on the interest rate, His daughter had been in the car for 9 days and accrued a large amount...

of miles, so he agreed for us to refund her $ 1500.00 due to the mileage.