Continental Glass Inc

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, *** ***

Initial Business Response /* (1000, 7, 2015/08/18) */
After receiving a call from the customer about their drivewayOur foreman was sent to the location to come up with a solution to the problemHe explained that we would be contacting our supplier at that timeWe had contacted our supplier
and were waiting for a responseOnce we received the response we needed we called the customer to schedule them in on *** **thWe have been to the customers property and have proceeded with the proposed solution
Initial Consumer Rebuttal /* (3000, 11, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has started to correct the problem but the job is not finished yetWhen it is complete to our satisfaction we will notify the Revdex.comRegarding Ascon's contacting us, their business apparently was shut down for two weeks when we were trying to contact them, but they had no indication of this on their answering machine or website
Final Consumer Response /* (2000, 16, 2015/09/08) */
Good Morning, ***It has now been a week since the repaving of both our drivewaysThe grade this time round is acceptable and the pavement a better qualityAt the time we accepted Ascon's bid the owner quoted they would "be in and out in a couple of days", but the job went on for eleven weeks, and we were forced to park both vehicles on the street for forty daysWe checked with the Revdex.com before hiring this company, but things just continued to go badly and communication was very difficult
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Dear [redacted],Thank you again for your call. I pride myself and my team on our customer service. When you called we did not handle it in our usual 100% guaranteed fashion. I have been in business for 40 years and never had a complaint on Revdex.com. I apologize and want you to know we appreciate your feedback...

and will make sure we correct the issue. Our new receptionist did not handle the refund quickly. The refund for the full amount and postage is in the mail today. Thank your husband for thinking of us and I hope you will consider coming to the student clinic someday.Best regards,[redacted]President/CEO