Continental Management, as stated in the complaint, is the management company for [redacted] As the management company, Continental is hired to effectuate decisions made by the board of directors of Condominium Association The board of directors is a volunteer board made up of owners who live at [redacted] They are elected to their positions by the other owners and they are responsible for all decisions made with regard to the association Continental Management cannot and did not make ANY decision with regard to enforcement actions levied against the owner who filed this complaint All decisions were made by the board of directors Continental Management is responsible for effectuating the decisions made by the board of directors However, with that said, the board of directors did require all owners to follow the satellite dish guidelines and all owners are currently in compliance
The complainant lives in a condominium community called [redacted] The residents of that community have elected a board of directors who are volunteers that are responsible for overseeing the maintenance and financial oversight of that community The board of directors hired our company, Continental Management, to assist with this taskContinental Management is a property management firm Continental Management works solely at the direction of the board of directors Continental Management does not have any decision making authority with regard to decisions made at [redacted] We consult with the board and provide direction and guidance Ultimately, all decisions made are made by the board of directors Jim B [redacted] is the onsite property manager, who is an employee of Continental Management As an employee he does not have any decision making authority for the association He too works at the direction of the board of directors He has not engaged in "retaliatory" behavior in the past and will not participate in such behavior in the future All actions taken with regard to this association have been taken at the direction of the board of directors, not Continental Management nor any employee of Continental Management With regard to the issue with [redacted] ***, [redacted] is the insurance company for the complainant Neither the association nor Continental Management is a party to that claim The complainant chose to submit a claim to their insurance company and they are responsible for communicating with that company If the insured's insurance company requests additional information that the insured cannot provide they could submit a written request to the board of directors However, at this point, the issue in question has been turned over to the attorney for the complainant and the attorney for the association, [redacted] Any further action with regard to this matter will be handled by the attorneys of the parties involved and those parties are [redacted] Condominium and the complainant
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Yes, the [redacted] board of directors makes the decision however their decisions are made based on the advice and guidance provided by Continental Management Contrary to Continental Management’s response, there are still several units not compliant with the satellite rule without any enforcement action taken Regards, [redacted]
Continental Management does advise the board However, the ultimate decision lies with the board and not Continental Management Continental has no ability to change the decision or overrule the decision Therefore, this complaint is misplaced
Continental Management, as stated in the complaint, is the management company for [redacted] As the management company, Continental is hired to effectuate decisions made by the board of directors of Condominium Association The board of directors is a volunteer board made up of owners who live at [redacted] They are elected to their positions by the other owners and they are responsible for all decisions made with regard to the association Continental Management cannot and did not make ANY decision with regard to enforcement actions levied against the owner who filed this complaint All decisions were made by the board of directors Continental Management is responsible for effectuating the decisions made by the board of directors However, with that said, the board of directors did require all owners to follow the satellite dish guidelines and all owners are currently in compliance
The complainant lives in a condominium community called [redacted] The residents of that community have elected a board of directors who are volunteers that are responsible for overseeing the maintenance and financial oversight of that community The board of directors hired our company, Continental Management, to assist with this taskContinental Management is a property management firm Continental Management works solely at the direction of the board of directors Continental Management does not have any decision making authority with regard to decisions made at [redacted] We consult with the board and provide direction and guidance Ultimately, all decisions made are made by the board of directors Jim B [redacted] is the onsite property manager, who is an employee of Continental Management As an employee he does not have any decision making authority for the association He too works at the direction of the board of directors He has not engaged in "retaliatory" behavior in the past and will not participate in such behavior in the future All actions taken with regard to this association have been taken at the direction of the board of directors, not Continental Management nor any employee of Continental Management With regard to the issue with [redacted] ***, [redacted] is the insurance company for the complainant Neither the association nor Continental Management is a party to that claim The complainant chose to submit a claim to their insurance company and they are responsible for communicating with that company If the insured's insurance company requests additional information that the insured cannot provide they could submit a written request to the board of directors However, at this point, the issue in question has been turned over to the attorney for the complainant and the attorney for the association, [redacted] Any further action with regard to this matter will be handled by the attorneys of the parties involved and those parties are [redacted] Condominium and the complainant
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Yes, the [redacted] board of directors makes the decision however their decisions are made based on the advice and guidance provided by Continental Management Contrary to Continental Management’s response, there are still several units not compliant with the satellite rule without any enforcement action taken Regards, [redacted]
Continental Management does advise the board However, the ultimate decision lies with the board and not Continental Management Continental has no ability to change the decision or overrule the decision Therefore, this complaint is misplaced